In-Demand Remote Jobs in Springfield Qld

Member Services Specialist
Virgin Australia —Brisbane QLD
- Full-time
- Remote
- Management
- Customer service
- Salesforce
- Work from home
- Employee assistance program
5d
Procurement Coordinator
Capral —Bundamba QLD
- Remote
- Microsoft Office
- Analysis skills
- Communication skills
- Work from home
Housing Specialist - QLD
Permalink Support Services —Brisbane QLD
- $36.84 an hour
- Part-time
- Remote
- Management
- Customer service
- Microsoft Office
- Work from home
- Employee assistance program
Quick Apply
Support Services Worker
Anglicare Southern Queensland —Booval QLD
- Full-time
- Remote
- Health insurance
- Work from home
Customer Care Consultant (Payroll) - Remote
Employment Hero —Brisbane QLD
- Full-time
- Remote
- Salesforce
- Financial services
- AI
- Parental leave
Quick Apply
Sales Consultant
Travel + Leisure Co. —Brisbane QLD
- Part-time
- Remote
- Sales
- Customer service
- Presentation skills
- Paid training
- Work from home
Quick Apply
Intake Administration Officer
Anglicare Southern Queensland —Eight Mile Plains QLD
- $35.65 an hour
- Full-time
- Remote
- CRM software
- Business Administration
- Business
- Health insurance
- Work from home
Binance Accelerator Program - Applied AI Agent Engineer (Fully Remote)
Binance —Brisbane QLD
- Full-time
- Remote
- Computer Science
- Master's degree
- Databases
Quick Apply
Pioneer Talent Program - AI Agent Engineer (Fully Remote)
Binance —Brisbane QLD
- Full-time
- Remote
- Computer Science
- Master's degree
- Databases
Quick Apply
HR Specialist, Contracts Management - APAC
Remote —Brisbane QLD
- $29,750 - $67,000 a year
- Remote
- Google Suite
- Conflict management
- AI
- Annual leave
- Work from home
Apprentice & RTO Administration Coordinator
Sigma Aerospace —Brisbane QLD
- Call employer
- Remote
- Administrative experience
- AI
- Communication skills
- Work from home
- Employee assistance program
Automation Tester
Micromine —Brisbane QLD
- Full-time
- Remote
- Software development
- Communication skills
- Work from home
- Parental leave
Graphic Designer
Heart Foundation —Brisbane QLD
- $55 an hour
- Remote
- AI
- Work from home
6d
Administration Officer
Queensland Government —Brisbane QLD
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
3d
Remote Bar Supervisor
Compass Group Australia —Brisbane QLD
- Full-time
- Hospitality
- Supervising experience
- POS
- Free food
CRM Specialist (HubSpot)
Micromine —Brisbane QLD
- Full-time
- Remote
- CRM software
- Analysis skills
- Work from home
- Parental leave
Overnight Content Producer (Part-time or Casual) - Remote
Streem Pty Ltd —Brisbane QLD
- Part-time
- Remote
- CRM software
- Google Suite
- Microsoft Excel
Quick Apply
Business Development Executive – Government SaaS (APAC)
Delib —Brisbane QLD
- $75,000 - $85,000 a year
- Remote
- CRM software
- Sales
- Business development
Estates Paralegal Role
QLD Estate Lawyers —Brisbane QLD
- Part-time
- Remote
- Microsoft Excel
- Administrative experience
- Leadership
- Work from home
- Employee assistance program
Project Coordinator - Transformation
Anglicare Southern Queensland —Fortitude Valley QLD
- Full-time
- Remote
- SharePoint
- Health insurance
- Work from home

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remote jobs near springfield qld

Member Services Specialist

Virgin Australia -
Brisbane QLD

Apply Now

Job Details

Permanent | Full-time
5 days ago

Benefits

Work from home
Employee assistance program
Insurance services

Qualifications

Management
Customer service
Salesforce
Amadeus
Communication skills

Full Job Description

Member Services Specialist

510006

Brisbane, QLD, Australia

Full-Time (Permanent)

Step into an exhilarating journey with Velocity Frequent Flyer Virgin Australia’s award-winning loyalty program with over 13 million members and counting. We make rewards fast and meaningful from dream holidays and upgrades to retail, fuel, and everyday perks.

The Member Services Specialist plays a pivotal role within the Velocity Member Services team, supporting the smooth day‑to‑day operation of the Velocity Membership Contact Centre (MCC). This role provides hands‑on operational and administrative support across the Member Services function and partners closely with the Leader, Member Services to help manage MCC resources, performance and workforce activity in real time.

As a subject matter expert, you’ll help ensure the contact centre is fully prepared for both minor and major program changes impacting the Velocity Frequent Flyer program. You’ll also be responsible for driving continuous improvement and operational efficiencies across the Contact Centre, helping to enhance the member experience, reduce handling times and continually lift overall service performance.

Key Responsibilities

In this varied and influential role, you’ll support the smooth running and continuous improvement of our Velocity Member Contact Centre by:

Supporting real-time management of MCC resources, performance and workforce planning
Acting as a subject matter expert for Velocity program changes that impact the contact centre
Driving operational efficiencies and continuous improvement to enhance member experience
Monitoring service levels, SLAs and productivity across calls, email and back office functions
Partnering closely with our offshore BPO to ensure performance, compliance and governance standards are met
Providing insights and reporting to support data led decision making
Supporting change readiness initiatives and cascading updates to frontline teams
Collaborating with teams across Contact Centres, Digital, IT, Operations and Velocity

You’ll be great in this role if you:

We’re looking for someone who combines strong contact centre knowledge with a genuine customer mindset. You’ll ideally have:

3+ years’ experience in a contact centre or customer service operations environment
Solid understanding of contact centre performance metrics and workforce management principles
Strong written and verbal communication skills, with the ability to influence a range of stakeholders
A proactive, improvement focused mindset with sound judgement under pressure
Confidence working with third party service providers
A collaborative approach and the ability to build strong relationships

Nice to have:

Experience in aviation, travel or loyalty programs
Exposure to platforms such as Sabre, Amadeus, Salesforce or Genesys
Experience in large, multi‑site or offshore contact centre operations

What you’ll get from us:

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
Flexible working arrangements (including work hours and work from home)
Discounts on travel insurance, car hire, accommodation and experiences worldwide
Discounted Virgin Australia Lounge membership
Hospitality, retail, technology, beauty services and wellness discounts
Wellness support, including the betterme digital wellbeing platform
A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial
Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

Equality rules:

We’re all individuals. We love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.

Ready to apply? We’re ready to hear from you. .

Apply Now

Refine Your Search

remote jobs in springfield qld

Member Services Specialist

Procurement Coordinator

Housing Specialist - QLD

Support Services Worker

Customer Care Consultant (Payroll) - Remote

Sales Consultant

Intake Administration Officer

Binance Accelerator Program - Applied AI Agent Engineer (Fully Remote)

Pioneer Talent Program - AI Agent Engineer (Fully Remote)

HR Specialist, Contracts Management - APAC

Apprentice & RTO Administration Coordinator

Automation Tester

Graphic Designer

Administration Officer

Remote Bar Supervisor

CRM Specialist (HubSpot)

Overnight Content Producer (Part-time or Casual) - Remote

Business Development Executive – Government SaaS (APAC)

Estates Paralegal Role

Project Coordinator - Transformation

I want to receive the latest job alert for remote in springfield qld

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