In-Demand Jobs in Anglesea, Vic

Customer Service Officer
Surf Coast Shire Council —Torquay VIC
- $77,056 - $82,206 a year
- Part-time
- CRM software
- Management
- Customer service
- Employee assistance program
14d
Sales Assistant - Torquay (Waterfront Flagship)
Ghanda Clothing —Torquay VIC
- Public holidays
- Hospitality
- POS
10d
Sales Assistant - Lorne
Ghanda Clothing —Lorne VIC
- Public holidays
- Hospitality
- POS
Hotel Housekeeper
Great Ocean Road Resort —Anglesea VIC
- $28 - $42 an hour
- Full-time
- Cleaning
- In-person
- Resort
Quick Apply
13d
Landscape Apprentice
Ocean Road Landscaping —Anglesea VIC
- Full-time
- Plumbing
- On-the-job training
Maintenance Services Team Member- Cleaning/Gardening
Barwon FM Pty Ltd —Torquay VIC
- $33.85 - $60.93 an hour
- In-person
Quick Apply
10d
Content Creator & Marketing Director
Ocean Road Landscaping —Anglesea VIC
- Call employer
- Writing skills
- In-person
- Analytics
Junior Graphic Designer – Women’s Product (6-Month Contract)
KMD Brands, Rip Curl, Ozmosis, Kathmandu, Oboz —Torquay VIC
- Full-time
- Construction experience
14d
Rip Curl Social Media Manager
KMD Brands, Rip Curl, Ozmosis, Kathmandu, Oboz —Torquay VIC
- Full-time
- Marketing
- Communication skills
- Marketing
Guest Service Agent
Accor Apartments & Realty —Lorne VIC
- Weekend availability
- Hospitality
- Front desk
- Communication skills
Team Member - Waurn Ponds
Schnitz —Waurn Ponds VIC
9d
Personal Trainer Wanted - Torquay - Established Client Base, No Rent
Jamie Fitness —Torquay VIC
- From $38.35 an hour
- Sales
- First Aid Certification
- In-person
- Gym membership
Quick Apply
Venue Management | Lorne
Merivale —Lorne VIC
- $76,500 - $120,000 a year
- Hospitality
- Management
- Parental leave
- Employee assistance program
Assistant Managers | Lorne
Merivale —Lorne VIC
- $76,500 - $120,000 a year
- Full-time
- Hospitality
- Team management
- Restaurant experience
- Parental leave
- Employee assistance program
Liquor Team Member - BWS Lorne
Endeavour Group —Lorne VIC
- Weekend availability
- Employee assistance program
8d
Pastry Cook
Surfcoast Wholefoods —Torquay VIC
- $75,000 - $85,000 a year
- Full-time
- No degree
- Organisational skills
- In-person
- Employee discount
Quick Apply
8d
Housekeeper
Keyton —Grovedale VIC
- Part-time
- CPR Certification
- First Aid Certification
- Organisational skills
Assistant Housekeeping Manager
Accor Apartments & Realty —Lorne VIC
- Weekend availability
- Hospitality
- Cleaning
- Leadership
Employment Pathways Coach
genU —Highton VIC
- $38 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
- Referral program
Casual Crew
Guzman y Gomez —Grovedale VIC
- Part-time
Quick Apply

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Customer Service Officer

Surf Coast Shire Council -
Torquay VIC

Apply Now

Job Details

Permanent | Part-time
$77,056 - $82,206 a year
14 days ago

Benefits

Employee assistance program
On-site parking

Qualifications

CRM software
Management
Customer service
Certificate IV
Certificate III
Microsoft Office
Organisational skills
Working with Children Check
Communication skills

Full Job Description

Posted: 01/07/2026

Closing Date: 19/07/2026

Salary: $77,056.00 - $82,206.00

Job Type: Permanent - Part Time

Location: Head Office - Civic Building, Torquay

Job Category: Customer Service

Permanent Part Time – 4 days a week
$77,056 – $82,206 pa/pro rata (plus 12% super and annual pay increases)
Flexible working arrangements available

Who we are
At Surf Coast Shire Council, we care about our people and our community, and we exist to support both to thrive. Spanning the Traditional Lands of the Wadawurrung People and the Gulidjan and Gadabanud Peoples of the Eastern Maar Nation, our community experience a sought-after quality of life – And when you work with Council, you are helping our community and environment to thrive.

We empower our people to do their best and be proud of their achievements. We have a commitment to growth and development and our employees enjoy a contemporary working environment.

Our people play vital roles in creating an innovative, safe, respectful, and supportive workplace, living our values, and delivering exceptional services to our community.

We work together, we see opportunity, we do what we say, and we make a difference.

Job Description

Your new career
Be part of the team that creates great first impressions and lasting connections with our community.

As a Customer Service Officer you'll be the first point of contact for our community, assisting customers over the phone and face to face in our busy Torquay Civic Office to access the services and information they need. Every day brings something different as you respond to enquiries across phone, and face-to-face channels, solve problems and connect customers with the right people. Working collaboratively across Council, you'll play an important role in delivering responsive, professional service that makes a real difference to our community.

What you will bring to the role
You are someone who enjoys helping people and thrives on delivering exceptional customer experiences. You're approachable, positive and solutions-focused, with the ability to build rapport quickly and confidently navigate a variety of enquiries.

To thrive in this role you will have:

A genuine passion for helping people and delivering outstanding customer service.
Strong communication skills and the confidence to adapt to a diverse range of customer needs.
Excellent organisational skills, attention to detail and the ability to manage competing priorities in a fast-paced environment.
Strong computer literacy with the ability to efficiently use multiple systems and applications simultaneously while assisting customers.

You enjoy working as part of a supportive team, embrace new technology and take pride in getting the details right.

Key selection criteria
Mandatory qualifications, experience and requirements

Minimum three years demonstrated experience within a customer service/contact centre environment.
Experience within a complex customer service environment, including use of computerised cash receipting systems and cash handling.
Demonstrated ability to utilise a number of Windows based software packages including Microsoft Office.
A strong cultural fit with the Surf Coast Shire Council’s Purpose, Direction and Approach.
Experience in a Local Government environment (desired).
Demonstrated experience using Customer Request Management (CRM) systems, Live Chat and Cloud based telephone platforms.
Certificate III or IV in Customer Service/Business/Government would be an advantage
A current Working With Children Check
You have the permanent right to live and work in Australia
Police Check results that are suitable for this position (will be arranged by Surf Coast Shire Council).
A complete international criminal history check is required if the person has worked or lived overseas for any period of time OR a complete national criminal history check is required if the person has only ever worked in Australia.

What you’ll love working with us
Council embraces diversity and social inclusion and encourages applications from skilled people from all walks of life.

We recognise that our employees play a vital role in creating an innovative, safe, respectful and supportive workplace, living our values and delivering exceptional services to our thriving community. Council is committed to providing a workplace culture of equity, inclusion and diversity that eliminates all forms of discrimination, harassment and bullying.

There are numerous social activities throughout the year available as well as the benefits of:

Flexible working arrangements
Employee Assistance Program and award-winning staff wellbeing program
Career development and learning opportunities, we help our people grow
Purchase of additional annual leave
Free onsite parking
Leave loading.

For more information
You’ll find further details about the role, including accountabilities and key selection criteria, in the Position Description on our website – [Position Description PDF]

If you believe you have the knowledge, skills and experience to fulfil this role and would like further information, please contact Nikita Connell, Customer Service Team Leader on 5261 0600.

How to apply
Applications are to be in Word or PDF format and should include a:

A cover letter outlining your suitability and interest in the position.
A separate document responding to each of the Key Selection Criteria - please do not include your Key Selection Criteria responses within your cover letter.
A current resume.

Please note that only applications with a statement addressing the key selection criteria will be considered for this position.

Simply complete the application process and we'll be in touch with you shortly regarding your application.

Applications close at 11.59pm Sunday 19 July 2026.

Surf Coast Shire Council is an equal opportunity and child safe employer.

Apply Now

Refine Your Search

jobs in anglesea, vic

Customer Service Officer

Sales Assistant - Torquay (Waterfront Flagship)

Sales Assistant - Lorne

Hotel Housekeeper

Landscape Apprentice

Maintenance Services Team Member- Cleaning/Gardening

Content Creator & Marketing Director

Junior Graphic Designer – Women’s Product (6-Month Contract)

Rip Curl Social Media Manager

Guest Service Agent

Team Member - Waurn Ponds

Personal Trainer Wanted - Torquay - Established Client Base, No Rent

Venue Management | Lorne

Assistant Managers | Lorne

Liquor Team Member - BWS Lorne

Pastry Cook

Housekeeper

Assistant Housekeeping Manager

Employment Pathways Coach

Casual Crew

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