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Applications Support Associate

SYENTA PTY LTD
Canberra ACT

Quick Apply

Job Details

Full-time
From $6,000 a month
13 days ago

Benefits

Travel reimbursement
Visa sponsorship
Health insurance
Dental insurance
Vision insurance
Professional development assistance
Childcare assistance
Life insurance
Referral program

Qualifications

Statistics
Customer service
Education
Diploma
Communication skills
Help desk

Full Job Description

SYENTA PTY LTD is an Australian deep-tech additive manufacturing startup spun out from the Australian National University in 2021 that designs and builds multi-material 3D electronics printers utilizing a unique electrochemical method.

Job Title: Applications Support Associate

Location: Canberra, ACT

Job Type: Full-Time

About the Role

We are seeking a motivated Applications Support Associate to join our team in Canberra. This role handles day-to-day software troubleshooting, user assistance, and system checking. While you will manage tasks independently, we focus heavily on potential, adaptability, and a strong interest in technology. If you have a basic foundation in IT support or customer service and are eager to learn new software platforms quickly, we encourage you to apply.

Key Responsibilities

Ownership: Respond to user support requests, helping team members troubleshoot software glitches and navigation issues to keep daily operations running smoothly.

Collaboration: Work alongside tech teams and external support to pass on complex software bugs and track them until they are fixed.

Problem Solving: Look into common software errors, figure out why they keep happening, and suggest simple workarounds or fixes.

Data & Reporting: Keep support logs updated, write down simple step-by-step guides for common issues, and track basic system performance stats.

Requirements & Qualifications

Experience: 1–2 years of experience in a customer service, helpdesk, or general office support role. (We are highly open to entry-level applicants who are fast learners and comfortable with computers).

Communication: Clear verbal and written communication skills with the patience to explain technical steps to everyday users.

Technical Skills: General comfort using modern web applications and software tools. Familiarity with basic troubleshooting or ticketing systems is a plus, but we are fully ready to train the right person.

Problem Solving: A helpful, logical mindset. You enjoy figuring out why a program isn't working and can manage your daily checklist reliably.

Education: A degree, diploma, tech certification, or equivalent hands-on experience and a strong willingness to learn.

Pay: From $6,000.00 per month

Benefits:

Childcare assistance
Dental insurance
Health insurance
Life insurance
Professional development assistance
Referral program
Travel reimbursement
Visa sponsorship
Vision insurance

Work Location: In person

Quick Apply

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