In-Demand Senior software support analyst Jobs

Senior Software Support Analyst
Objective Corporation —Perth WA
- Full-time
- Hybrid work
- Administrative experience
- SQL
- AI
- Employee assistance program
Senior Software Support Analyst
Objective —Perth WA
- Full-time
- Hybrid work
- Administrative experience
- SQL
- AI
- Employee assistance program
Helpdesk Support Analyst
Suzuki Samanabad Auto Corporate —Melbourne VIC
- Up to $84,000 a year
- Computer Science
- Customer service
- Analysis skills
- Travel reimbursement
- Annual leave
Quick Apply
14d
Business Analyst (Graduate to Mid-Level)
Searchbar Pty Ltd —Parramatta NSW
- $62,500 - $82,500 a year
- Part-time
- Customer service
- Salesforce
- Microsoft Office
- Work from home
- Parental leave
Quick Apply
8d
Senior Technical Consultant (Implementation)
ADP —Cremorne VIC
- Microsoft Excel
- Microsoft Office
- SQL
Software Support Analyst
Leidos —Canberra ACT
- Full-time
- Azure
- Management
- AWS
- Annual leave
Senior Performance and Monitoring Analyst
Creative Industries, Tourism and Sport, Dept of —Perth WA
- $120,457 - $132,753 a year
- Full-time
- Data analysis skills
- Research
- Analysis skills
Global Technology Summer Analyst (Core Technology Infrastructure) - 2026/27 - Sydney
Bank of America —Sydney NSW
- Microsoft Excel
- DevOps
- Master's degree
- On-the-job training
System Analyst Lead - Employment Information Kit
ConnectEast —Ringwood VIC
- Part-time
- SQL
- No degree
- Leadership
- Employee assistance program
Research Analyst Graduate Program '27 - Sydney
The Brattle Group, Inc. —Sydney NSW
- Data analysis skills
- Analysis skills
- Bachelor's degree
Senior Insights Analyst
RFI Global —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Presentation skills
Quick Apply
Software Quality Engineer, Senior
Newfold Digital —Sydney NSW
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Software development
Senior Business Analyst | Journey Beyond
Journey Beyond —Adelaide SA
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Resort
- Parental leave
- Employee assistance program
Quick Apply
Senior Analyst
NSW Department of Communities and Justice —Parramatta NSW
- $129,464 - $142,665 a year
- Full-time
- Remote
- Data analysis skills
- Working with children
- Communication skills
- Employee assistance program
10d
Quality Assurance Analyst
Infor —New South Wales
- Full-time
- Microsoft Word
- Management
- Customer service
Test Lead - Employment Information Kit
ConnectEast —Ringwood VIC
- Part-time
- Azure
- Management
- DevOps
- Employee assistance program
Senior Test Analyst ( VIC)
KJR —Melbourne VIC
- Management
- Maintenance
- Analysis skills
IT Business Analyst
Valsoft Corporation —Pakenham VIC
- $80,000 - $90,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- AI
Quick Apply
Product Support Analyst (Pathway)
Infor —Sydney NSW
- Full-time
- Azure
- Salesforce
- ERP systems
Senior Business Analyst
Auto & General Holdings —Toowong QLD
- AWS
- Analysis skills
- APIs
- Work from home
- Parental leave
Quick Apply

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Senior Software Support Analyst

Objective Corporation -
Perth WA

Apply Now

Job Details

Full-time

Benefits

Employee assistance program

Qualifications

TCP
Administrative experience
SQL
DHCP
SSL
ITIL
Virtualisation
DNS
Problem management
AI
Leadership
Communication skills

Full Job Description

Only successful candidates that are Australian citizens will be progressed forward.

At Objective, we're passionate about building software that makes a difference. Our solutions help government and regulated industries work smarter, stay compliant, and deliver better outcomes for their communities.

We're looking for a Senior Software Support Analyst to join our Customer Support team based in Perth. This is a hands-on technical role for someone who thrives on solving complex problems, leading critical incidents, and influencing service excellence across the business.

If you're the person others turn to when systems are down, customers need answers, and technical challenges seem impossible to solve, we'd love to hear from you.

What you'll be doing:

Leading the resolution of major incidents and critical customer issues.
Acting as Incident Owner and coordinating cross-functional response teams.
Driving prioritisation, escalation, communication and stakeholder management.
Leading Major Incident Reviews and identifying opportunities for service improvement.
Mentoring and coaching analysts while championing support best practices.
Analysing service trends, identifying risks, and proactively improving performance.
Collaborating with Engineering to investigate complex technical issues.
Building knowledge assets, documentation and operational excellence initiatives.
Ensuring customers remain informed, supported and confident throughout incident lifecycles.

Your skills, experience and beyond:

Technical expertise

Advanced Windows administration including Active Directory, event logs and file systems.
Strong troubleshooting across server and workstation environments.
Networking knowledge including TCP/IP, DNS, DHCP, VPNs, firewalls and performance diagnostics.
PowerShell scripting and automation.
SQL and relational database troubleshooting.
Web applications, SaaS platforms and web server technologies.
Security fundamentals including SSL, patching and infrastructure hardening.
Log analysis, error tracing and root cause investigation.
Cloud and virtualization technologies.

Leadership and service excellence

Experience leading high-impact incidents in complex technical environments.
Strong ITIL knowledge across Incident, Major Incident and Problem Management.
The ability to influence and lead through expertise rather than authority.
Exceptional stakeholder management and communication skills.
Sound judgement under pressure.
A passion for mentoring others and improving team capability.
A customer-first mindset with a focus on service outcomes.

Why join Objective?

At Objective, you'll join a supportive, collaborative team where your expertise is valued and your growth is encouraged. We offer:

Hybrid working to support work-life balance - 3 days in the office.
Ongoing learning and professional development opportunities.
Access to extensive technical training resources.
A collaborative and innovative workplace culture.
Employee Assistance Program (EAP).
Regular social events and team celebrations.
The opportunity to work on meaningful software used by organisations that make a real impact.

If you do not tick every box, do not let that stop you. We value potential, learning agility, coachability and diverse perspectives just as much as experience, and we encourage you to apply.

At Objective, we recognise and celebrate our diverse team as pivotal to our strong employee engagement and our high-performing culture, underpinned by Our Values.

We are an equal opportunity employer. We do not discriminate based on any protected characteristics or on any other basis prohibited by applicable laws in the regions where we operate.

To ensure a positive experience, please inform our Talent Team of any adjustments or accommodations you may require during the recruitment process, so we can support you effectively.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

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senior software support analyst jobs

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