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SENIOR ACCOUNT MANAGER - TOWNSVILLE

Winc -
Black River QLD

Apply Now

Job Details

Benefits

Parental leave
Employee assistance program
Paid volunteer leave

Qualifications

Management
Customer service
B2B
Communication skills

Full Job Description

Date: 21 Jun 2026

Location: Mt. St. John, QLD, AU, 4818

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Company: Winc Australia

ABOUT US

At Winc, we inspire Australians with better ways to work and learn. We provide a wide range of products and solutions—from office and school essentials to print, marketing, and workspace technology—supporting over 100,000 workplaces nationwide.

We’re known for exceptional customer service (70%+ NPS) and were recognised in 2025 as an Australian Business Award winner for Customer Service Excellence and Customer Experience Management.

ROLE PURPOSE

As a Senior Account Manager, you will be responsible for managing and growing a portfolio of corporate accounts across Townsville, Cairns, Mckay, and Rockhampton. Leveraging your strong relationship management and commercial acumen, you will drive customer retention, increase share of wallet, and identify new business opportunities to deliver sustainable revenue and margin growth.

Working closely with customers and internal stakeholders, you will develop strategic account plans, uncover customer needs, and position Winc's broad range of workplace solutions to create long-term value. This role requires an experienced sales professional who can confidently engage with large and complex accounts, influence key decision-makers, and deliver exceptional customer outcomes while achieving sales targets.

KEY ACCOUNTABILITIES

Manage retention and profitability of contracts
Focus on Customer treatments tailored to overall company strategy
Develop and maintain a strong business relationship with all relevant contacts within the client organisations
Maintain expert knowledge of the industry including products, systems and unique value propositions
Effectively manage all aspects of sales activity and the customer lifecycle
Grow Share Of Wallet within assigned territory
WHAT WE LOOK FOR

B2B experience and industry knowledge
Record of success in achieving targets
Successful client management skills
Ability to analyse customer financial data, and develop solutions for the customer.
Excellent communication and consulative selling skills
Mindset of drive, confidence, accountability, and adaptability.

WORKING WITH WINC

Our highly engaged team work together to create a positive impact both at Winc and in the communities we operate. We are a collaborative bunch, continually improving our performance and the value we deliver.
We believe we're better and smarter together and our values reflect our commitment to creating a welcoming, diverse and inclusive environment.
We are focused on working towards a more sustainable future through our Winc Social Agenda - our plan to make a difference through Safe Work Practices, Gender Equity, First Nations Empowerment and Support, Climate Change, Responsible Packaging and Management of Waster as well as Ethical Sourcing. This is where we take action to make the biggest different.
We're passionate about setting our people up for success and providing the training, tools and environment to enable you to perform your best and develop your career at Winc. Over 45% of the roles we advertised in 2025 were awarded to an internal candidate!
We take care of our people through our internal Mental Health First Aider network, free access to our Employee Assistance Program, and generous leave entitlements to support you through the various priorities and stages of life (e.g. Lifestyle Leave, Volunteering Leave, Cultural Awareness Leave, Sorry Business Leave, Paid Parental Leave, Domestic Violence Leave).
And finally, there's plenty of perks! Our much-loved quarterly Winc Awards recognition program, team discounts and plenty of corporate partner discounts.

Apply Now

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SENIOR ACCOUNT MANAGER - TOWNSVILLE

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