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Australian Open 2027 Workforce, Muster Room & Check In Team Roles

Compass Group Australia -
Melbourne VIC

Apply Now

Job Details

Casual

Qualifications

Hospitality
Customer service
Organisational skills
Front desk
Guest services
Communication skills

Full Job Description

Muster Room & Check In Support

Play a key behind-the-scenes role at the Australian Open 2027, supporting staffing operations, cloak room services, and check-in areas
Ideal for organised, customer-focused individuals with great communication skills
Be part of the operational engine that helps the AO run smoothly
Join the Levy team at one of the world’s biggest sporting and entertainment events

The Australian Open is the pinnacle of tennis excellence, embodying the spirit of competition, innovation, and global unity. The tournament is renowned for its festive atmosphere, cutting-edge facilities, and thrilling matches, and with Levy’s market leading hospitality, together we define the sports and entertainment hospitality experience. With a love for trying new flavours and techniques, a sustainable mindset and a talented network of passionate foodies, Levy are in the business of serving great food and creating unforgettable experiences.

The Position:

Welcome and check in event staff, suppliers, and contractors with a professional and efficient approach
Accurately verify credentials and distribute uniforms, accreditation, and shift materials
Ensure smooth flow and organisation within the muster room and check-in areas
Provide clear directions and support to event personnel
Maintain accurate records and follow check-in/check-out procedures
Liaise with team leaders and supervisors to manage any late arrivals or rostering changes
Monitor and manage supplies for check-in stations and muster areas and manage cloak room areas for guests or staff, ensuring items are safely stored and retrieved

The Person:

Previous experience in customer service, front desk, event operations, or guest services preferred
Strong attention to detail with excellent organisational skills
Are confident using checklists, simple digital systems, and radios (training provided)
Calm and efficient under pressure in a fast-paced, high-volume environment
Availability to work flexible hours, including evenings, weekends, and holidays as required by event schedules and can commit to at least 10 days of availability across the tournament dates
A team player with a proactive and positive attitude

Benefits:

Immediate access to 100+ retail discounts accessible from your mobile.
Gain valuable experience and expand your skills in a fast-paced hospitality setting.
Possible future opportunity to be a part / join the Levy team post AO.
Work alongside a diverse and passionate team dedicated to delivering excellence.

Shortlisted candidates will be required to submit a HireVue assessment online or attend online Teams interviews with the Leadership Team throughout August & September at Melbourne Park.

We are committed to providing a recruitment process that is fair, equitable and accessible for all. If you require adjustments or alternative methods of communication in the recruitment process, please reach out to us on either 1300TALENT or [email protected]

Our people’s unique backgrounds, experience, and abilities are at the heart of our vibrant workforce. We strive to create workplaces that reflect the diverse communities that we serve, where everyone feels empowered and valued. By building diverse teams means we are creating inclusive environments for all our people and those we connect with through our day-to-day operation. We welcome & encourage applications from Aboriginal & Torres Strait Islander peoples, people of all backgrounds, ages, sexual orientation, gender expressions, gender identity and people with disability.

Apply Now

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