In-Demand It service desk analyst Jobs

Service Desk Analyst for an Apple-based ICT department (ANZSCO 313112)
Printforce —Perth Eastern Suburbs WA
- $75,000 - $85,000 a year
- Full-time
- Management
- In-person
- Communication skills
Quick Apply
Systems Analyst
Cornetts Supermarkets —North Lakes QLD
- $77,000 a year
- Weekend availability
- Customer service
- Microsoft Office
- SQL
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Graduate IT Service Desk Analyst
FYFE —Melbourne VIC
- Computer Science
- Communication skills
- Paid training
- Parental leave
12d
IT Service Desk Analyst
ISS —Sydney NSW
- $70,000 - $80,000 a year
- Full-time
- Management
- Microsoft Office
- Analysis skills
- Employee discount
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Centorrino Technologies —Perth WA
- $60,000 - $65,000 a year
- Full-time
- Hybrid work
- IT
- Communication skills
Quick Apply
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Affinity Education Group —Brisbane QLD
- Full-time
- Azure
- Microsoft Outlook
- Management
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PFD Food Services —Melbourne VIC
- Full-time
- Microsoft Outlook
- Salesforce
- Microsoft Office
- Health insurance
- Gym membership
10d
Helpdesk Support Analyst
Suzuki Samanabad Auto Corporate —Melbourne VIC
- Up to $84,000 a year
- Computer Science
- Customer service
- Analysis skills
- Travel reimbursement
- Annual leave
Quick Apply
3h
ICT Service Desk Analyst
genU —Perth WA
- $71,786 - $78,355 a year
- Full-time
- Software troubleshooting
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance program
Service Desk Analyst
RAA —Greater Adelaide SA
- Full-time
- Hybrid work
- Computer science
- Azure
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3d
IT Service Desk Analyst
CBP Lawyers —Melbourne VIC
- Full-time
- Microsoft Access
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- Customer service
- Gym membership
Help Desk Engineer
Leidos —Canberra ACT
- Full-time
- Management
- Computer Science
- Annual leave
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Regis Aged Care —Camberwell VIC
Service Desk Analyst
Fujitsu —Melbourne VIC
- Hybrid work
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- Communication skills
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Lyka —Dandenong VIC
- Hybrid work
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Quick Apply
Service Desk Analyst (Asahi Beverages)
Asahi Beverages —Southbank VIC
- From $4,500 a month
- Full-time
- Customer service
- In-person
- Communication skills
- Employee stock purchase plan
- Health insurance
Quick Apply
Service Desk Analyst
Mercy Health Australia —Richmond VIC
- Full-time
- Hybrid work
- Communication skills
9d
Service Desk Analyst
Cabrini Health —Malvern VIC
- $76,515 - $80,000 a year
- Full-time
- Management
- Software troubleshooting
- Customer service
12d
Service Desk Analyst – Level 2
Conferma —Sydney NSW
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Time management
- Annual leave
- Parental leave
Quick Apply
IT Systems Analyst
Northern Star Resources Limited —Goldfields WA
- On call
- Microsoft Office
- No degree
- Communication skills
- Health insurance
- Annual leave
2d

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Service Desk Analyst for an Apple-based ICT department (ANZSCO 313112)

Printforce -
Perth Eastern Suburbs WA

Quick Apply

Job Details

Full-time
$75,000 - $85,000 a year

Qualifications

Management
DHCP
Incident response
DNS
Diploma
Communication skills
Information Technology

Full Job Description

JOB FUNCTION:

The IT Service Desk Analyst is responsible for providing high-quality support to the Printforce employees. This includes resolving technical issues, answering questions, and providing guidance on the use of the company's systems and applications.

KEY RESPONSIBILITIES:

· Provide first and second level support to employees via phone, email, and chat

· Troubleshoot and resolve technical issues related to the company's systems and applications

· Escalate complex or high priority issues to the appropriate team or vendor for resolution

· Contribute to the development of the company's knowledge base by creating and updating articles

· Participate in the continuous improvement of the company's support processes and procedures

· Adapting client’s existing programs to meet their operation requirements

· installing and downloading required software

MAIN RESPONSIBILITIES:

· Work closely with the IT Systems Administrator to ensure the smooth operation of the IT Service function

· Analyse and resolve incidents on a first response basis

· Obtaining quotes/estimates and ordering of software and hardware as part of request fulfilment

· Be responsible for ordering hardware, stock, and supplies

· Liaison with suppliers and third-party support contacts

· To setup and manage mobile devices

· To adhere to all IT policies and procedures and to ensure all security and confidentiality measures are followed

MEASURES OF PERFORMANCE:

· Resolution targets according to SLAs

· % of incidents resolved in first response

· Reduction in repeat incidents

· Mobile device deployment time from request to operational status

EXPERIENCE/REQUIREMENTS:

Essential:

· Diploma of IT or Overseas Equivalent

· At least 1 year of fulltime work experience in an equivalent position post qualification

· Strong technical skills including understanding of MacOS and Microsoft applications

· Experience using remote management software

· Excellent communication and interpersonal skills

· Ability to diagnose and resolve hardware and software issues efficiently

· Familiarity with basic networking (IT addressing, DNS, DHCP troubleshooting)

· Strong organisation skills with ability to prioritise and multitasking

Do you think you can make a difference and want to be part of an innovative, WA-based, growing company?

Click Apply and submit your current CV along with a 1 page cover letter demonstrating your skills, experience and attributes that would make you a suitable team member.

Pay: $75,000.00 – $85,000.00 per year

Work Location: In person

Quick Apply

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