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Game Square Ambassador - Western Sydney University Parramatta Campus

ADVA Group
Parramatta NSW

Quick Apply

Job Details

Part-time | Casual
From $23 an hour

Benefits

Employee discount
Professional development assistance

Qualifications

Hospitality
Customer service
Administrative experience
Organisational skills
Communication skills

Full Job Description

Venue: Game Square Parramatta
Employment Type: Part-time / Casual
Reporting To: Venue Manager

Position Overview

The Game Square Ambassador is responsible for supporting the day-to-day operations of Game Square venues, delivering high-quality customer service, assisting with technical and operational requirements, and supporting events, content, and community engagement initiatives.

This role serves as a frontline representative of Game Square and major global sponsors which plays a key role in ensuring the venue operates efficiently, professionally, and in line with brand and operational standards.

Key Responsibilities

Venue Operations

Support the daily operation of the Game Square venue
Open, close, and monitor the venue during rostered shifts
Maintain cleanliness, organisation, and presentation standards across all areas
Act as the first point of contact for all customers and visitors
Manage bookings, walk-ins, inquiries, and general customer requests
Deliver a consistent and professional customer experience
Assist customers with gaming PCs, consoles, peripherals, and software
Troubleshoot basic technical issues and escalate complex issues where required
Assist with the setup, operation, and pack-down of events, tournaments, and activations
Assist with capturing and creating basic content for social media and internal use
Support community engagement initiatives within the venue
Assist with general administrative tasks as required

Skills and Experience

Strong interest in gaming and esports
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Basic technical understanding of gaming hardware and software
Strong organisational skills and attention to detail
Previous experience in customer service, hospitality, retail, or events

Eligibility & Availability

Minimum 2 days a week
Open to current students and graduates from Western Sydney University
Flexibility to work evenings, weekends, and during events as required

Remuneration & Benefits

Competitive hourly rate
Exposure to the gaming and esports industry
Exposure to global brands and events
Opportunities for skill development and career progression within Game Square

How to Apply

Apply via Indeed! Applicants should submit a resume and brief cover letter outlining their suitability for the role.

Job Types: Part-time, Casual

Pay: From $23.00 per hour

Benefits:

Employee discount
Professional development assistance

Work Location: In person

Quick Apply

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Game Square Ambassador - Western Sydney University Parramatta Campus

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