About the Asylum Seeker Resource Centre
Founded in 2001, the Asylum Seeker Resource Centre (ASRC) is Australia’s largest human rights organisation providing support to people seeking asylum. We are an independent, values-driven, not-for-profit organisation whose programs support and empower people seeking asylum to maximise their own physical, mental and social well being. We champion the rights of people seeking asylum and mobilise a community of compassion to create lasting social and policy change.
The ASRC movement is proudly supported by a community of committed volunteers and supporters who embrace the organisation’s vision that people seeking asylum can live safely, sustainably, independently and equally.
About The Role
Are you a customer service champion, a database wizard, or an administration pro looking to align your daily work with a powerful purpose?
As our Supporter Experience Officer, you will be the welcoming voice and the organizational backbone of our fundraising team. Reporting to the Supporter Experience Coordinator, you will build deep, meaningful relationships with our incredible community of donors, manage vital database workflows, and directly support the funding that keeps our essential programs running.
If you love people, thrive on smooth processes, and want to see the tangible impact of your work every single day, this is the role for you.
Key Responsibilities
- Be the Voice of the ASRC: Act as the first point of contact for our passionate supporters, answering donor queries via phone, email, and mail with empathy, warmth, and professionalism.
- Champion Our Database: Keep our Salesforce CRM running seamlessly by updating donor records, managing communications, and accurately processing and reconciling financial and in-kind donations.
- Empower Volunteers: Supervise, train, and roster an amazing team of fundraising administration volunteers who help power our department.
- Grow the Movement: Conduct warm, outbound conversion calls to prospective leads, inviting them to join our community of regular monthly givers.
- Collaborate for Impact: Link arms with our Community Food and Material Aid teams to coordinate community donations and share the stories of how our supporters' generosity changes lives.
About You
- A Customer-First Mindset: Proven experience in a high-volume customer service, donor care, or helpdesk environment.
- Tech Savviness: Strong hands-on experience navigating Salesforce (or a similar major CRM) with an exceptional eye for detail and data integrity.
- Top-Tier Organization: The ability to juggle multiple workflows, prioritize on the fly, and keep administrative processes running like clockwork.
- Cultural Competency: A natural ability to connect, communicate, and work productively with people from highly diverse cultural, linguistic, and marginalized backgrounds.
- Desirable Extras: Experience supervising volunteers, or a foundational knowledge of the Australian asylum system. Lived experience of seeking asylum is highly valued and strongly encouraged to apply.
Employee Benefits
We recognise and appreciate our incredible staff for their contribution, dedication and passion to support and empower people seeking asylum by providing the following conditions above the relevant modern award.
- Annual Leave Loading of 17.5%
- Additional discretionary leave provisions
- Free onsite car and bicycle parking
- Salary packaging (up to $15,900 per year tax free)
- Entertainment Packaging (up to $2,650 per year tax free)
- Discounts via HR systems provider at grocery and retail outlets
- Close proximity to public transport (100 metres from Footscray Station and buses)
Position Description
Please find the Position Description here to address the Selection Criteria:
https://asrc.org.au/wp-content/uploads/2026/07/PD-Supporter-Experience-Officer-June-2026.pdf
Application Process
Only applications that include a CV and cover letter addressing the Selection Criteria, will be considered.
Applications close 11:59pm Wednesday 29th July 2026
All offers of employment are subject to a satisfactory Criminal History Check, and provision of a valid Working with Children Check prior to commencement. 