THE ORGANISATION
Permalink Support Services is a registered National Disability Insurance Scheme (NDIS) Provider that offers Homecare & Community Care services, Coordination, Therapy, Housing, Supported Independent Living, and Job Active Programs to people with a disability.
Servicing all regions of Metropolitan Melbourne, Sydney & Gold Coast, Permalink is rapidly growing and expanding its care services, with more than 500 Support Workers and Participants to date.
The Role
Housing Specialist is one of the most important executives at Permalink Support Services. Their primary responsibilities include participant intake, housing assistance and management, customer relations development, providing conflict resolution services, and acting as the main point of communication between participants, support coordinators/stakeholders, and our administration teams.
Benefits & Culture
- Working in an environment with defined management structures and processes, where the Housing Specialist is a highly valued team member
- Employee allowances
- Monthly employee events, functions, and activities
- Long Service Leave
- Employee Assistance Program
- Opportunity to have a broad remit and be influential across the organisation
- Variety of learning and professional development opportunities
- Opportunity to transition into a part-time role after 6 months of continuous performance
POSITION RESPONSIBILITIES:
- Responsible for initiating participant intake, setup of housing plans, weekly budgets, and providing each participant with a weekly 4hrs hour service engagement to seek appropriate housing
- Attend to high-profile participants and severe complex cases searching for private rental, community housing, or short-term accommodation
- Organise weekly private property searches with participants and book inspection appointments
- Complete lease/tenancy application processes for approximately 9 NDIS participants.
- Responsible for creating and managing participant Realestate.com.au, 1form, and demo email accounts for ongoing engagement
- Connect with participants weekly via phone and send confirmation messages for inspection bookings, lease approvals, and other necessary communications
- Assist participants with QCAT Housing application forms for community and public housing
- Work in a multi-disciplinary team including Participant Services Specialist, participants, support coordinators, and external stakeholders to sustain tenancies
- Assist participants in applying for QCAT Bond Loans, Launch Housing rent in advance, and Centrelink Rental Assistance once a lease has been signed
- Demonstrate experience or capacity to support individuals who have experienced homelessness
- Attend participant care team meetings and respond to support coordinators' emails
- Engage effectively with participants with complex and challenging needs to create budgets and secure appropriate housing in a timely manner
- Highly skilled in managing disputes, complaints, and/or breaches in accordance with the Residential Tenancies Act, HCA policies, and the Queensland Civil and Administrative Tribunal (QCAT)
- Maintain highly developed written and verbal communication and relationship management skills
- Demonstrate strong organisational skills and the ability to manage competing priorities
- Demonstrate experience working in a fast-paced environment and perform well under pressure
- Be a team player while also having the capacity to work autonomously
- Demonstrate knowledge and experience with Microsoft Office and the ability to learn new systems/databases such as housing management platforms
- Provide strong leadership and direction for staff within the department, ensuring a high level of service delivery, professional development, and workplace culture
- Ensure quality in service delivery to participants
- Work from home until a physical office is available
SELECTION CRITERIA
- Tertiary or diploma qualifications in a Health or Human Service-related field
- Customer service skills and problem-solving capability, particularly in participant relations and organisational capability within a disability and NDIS service framework
- Computer skills including experience with Microsoft Office and the ability to adapt to new in-house systems
- Demonstrated understanding of mental health, autism, and disability service standards
- Good understanding of participant relations and NDIS frameworks, with the ability to build and manage relationships with participants and their support networks
- Strong influencing skills and experience producing high-quality written communication, with the ability to develop and maintain relationships with support coordinators, support workers, and administration staff
- Strong interpersonal skills and the ability to communicate effectively in a variety of situations
- Ability to work effectively in a multi-skilled environment subject to pressure and change
- Flexibility to work reasonable additional hours to fulfill the scope of the role
- Current driver’s licence
- Current Police Check
- Current Working with Children Check
Onsite compliances to be completed during induction include:
- NDIS Worker Screening Check
- COVID-19 Infection Control Training
- NDIS Module Certificate
OUR VISION
Our vision is to be a valued partner in creating positive change, enabling all people with a disability to be respected equally and reach their full potential to live a prosperous life.
OUR VALUES
Our values center on the people we support, where individualised services are designed around their interests, needs, and care. We base our services on the National Standards for Disability Services:
- Rights. The service promotes individual rights to freedom of expression, self-determination, and decision-making, and actively prevents abuse, harm, neglect, and violence
- Participation and Inclusion. The service works with individuals and their families, friends, and carers to promote opportunities for meaningful participation and active inclusion in society
- Individual Outcomes. Services and supports are assessed, planned, delivered, and reviewed to build on individual strengths and enable individuals to reach their goals
- Feedback and Complaints. Regular feedback is sought and used to inform individual and organisation-wide service reviews and improvement
- Service Access. The service manages access, commencement, and leaving a service in a transparent, fair, equal, and responsive way
- Service Management. The service has effective and accountable service management and leadership to maximise outcomes for individuals
To Apply: "Only CITIZENS"
Please forward your resume via the indicated email or by selecting ‘Apply for this job’. You may also contact Shefali on 1300 737 625 and press option 4.
Please note there is no formal closing date for this role. If you are interested, we encourage you to apply as soon as possible.
- Casual Role on Tuesdays, Thursdays, and Fridays
- Working hours: 9:00 AM–5:00 PM = 7.5 hours per day, 22.5 hours per week
- Job Type: Casual
- Salary: $36.84 per hour + allowances + 12% super
Requirements:
- Must have your own laptop
"Only CITIZENS"
Pay: $36.84 per hour
Work Authorisation:
Work Location: Remote
