Trikon is a leading telecommunications and technology company serving businesses across Australia since 2007. We provide a spectrum of business services and solutions in phone systems, data, AI, web/software development, managed print solutions and CCTV solutions.
Businesses, both large and small, depend on our consistent delivery of advanced solutions, enabling them to stay ahead of the growth curve, while keeping the cost to a minimum. We are a leader in the telecom and information communications systems for business and provide unparalleled experiences to our valued clients.
We are now seeking a Telecommunications Field Engineer to support our delivery of customized telecom solutions to our clients.
The Telecommunications Field Engineer is responsible for:
o Supporting the sales teams by providing technical advice and information to prospects and clients to identify and provide solutions to meet business needs
o Planning, designing, commissioning and monitoring telecommunications networks, platforms and portals to meet clients’ current and ongoing needs
o Contributing to business growth by providing feedback on real world scenarios and changing business needs.
Tasks required in the role include:
o Liaising directly with clients to provide technical guidance and recommend solutions
o Install, configure, and commission IP handsets, firewall appliances, wireless access points, network switches and other hardware for business clients
oIntegrate new technologies into client’s existing frameworks
o Maintain and administer telephony platforms and cloud-based platforms
o Proactively identify and respond to service degradation, outages, and performance issues
o Maintain LAN/WAN environments and ensure ongoing network integrity across customer sites
o Perform remote and onsite troubleshooting across telephony, networking, and hardware systems
o Report on infrastructure health, incidents, and resolutions to management as required
o Maintain accurate records of installations, configurations, and support activities in line with company standards
o Ensure all works are completed in accordance with relevant Australian telecommunications regulations and standards.
o Maintain currency in the latest telecom technologies and equipment and make recommendations to management as required
We are seeking a person with the following attributes:
Qualifications
- Diploma or higher qualification in telecom engineering, ICT or similar
- Sophos certification
Experience
o 1 to 3 years’ experience in design and commission of a range of telecom technologies in business settings including experience in :
- installation and configuration of IP telephony systems and handsets
- Installation, configuration and management of firewalls
- Deployment and management of wireless access points, switches and network hardware
- Monitoring and managing NBN and data medium infrastructure portals
o Experience in the configuration, networking and installation of at least several of the following:
- IP handsets: Cisco, Grandstream, Yealink, Poly, Snom, Avaya, Panasonic, Fanvil
- Firewalls: Sophos, PFSensors
- Routers: TP-Link, Netcomm, Netgear and other consumer grade routers.
- Printers: OKI, Kyocera, Lexmark, Sharp
Skills
o Strong analytical and problem-solving skills with the ability to diagnose and resolve complex telecommunications and network issues in the field
o Critical thinking ability to assess infrastructure faults, evaluate solutions, and implement corrective actions efficiently
o Ability to maintain and administer cloud-based and telephony portals
o Excellent communication and customer-facing skills
o Ability to work independently in the field and schedule and prioritise work
o Working knowledge of Australian telecommunications regulatory requirements and standards
This full-time role will be based at our head office in Bella Vista, Sydney and will attract a base salary of $80 000 + super.
Apply with detailed, current resume, copy of qualifications and evidence of Australian citizenship or PR status. Applications open until 21/06/2026.
Job Types: Full-time, Permanent
Pay: $80,000.00 per year
Ability to commute/relocate:
- Bella Vista NSW 2153: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Are you an Australian or NZ Permanent Resident or Citizen?
Education:
- Bachelor Degree (Required)
Experience:
- Telecommunication: 1 year (Required)
Work Location: In person
