In-Demand Head of customer success Jobs in Western Australia

Customer Success & Service Manager
Tes Global —Perth WA
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Leadership
Quick Apply
Employment Coach
Workskil Australia Ltd —Mandurah WA
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Parental leave
Administration Assistant (Higher Education)
Engineering Institute of Technology —Perth WA
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
6d
State Manager (WA & SA)
Brighte Capital —Perth WA
- Full-time
- Remote
- Management
- Sales
- Business development
Head of Retail
The Perth Mint —Perth Eastern Suburbs WA
- $180,000 - $190,000 a year
- Full-time
- Merchandising
- Leadership
- Retail sales
- Parental leave
- Employee assistance program
1d
Head of Refining, Australia
Alcoa Corporation —Perth WA
- Full-time
- Human resources
5d
Customer Sales & Service - Repco Halls Head - Casual
Repco —Halls Head WA
Quick Apply
Casual Retail Assistant - Mandurah
Decjuba —Mandurah WA
- Weekend availability
Assistant Site Manager
Workskil Australia Ltd —Geraldton WA
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Parental leave
5d
Senior Payroll Coordinator
Monadelphous —Perth WA
- Overtime
- Microsoft Excel
- Data analysis skills
- Communication skills
Retail Department Leader
Officeworks —Bunbury WA
- Customer service
- Employee assistance program
Bank Manager
Westpac —Broome WA
- Full-time
- Leadership
- Communication skills
Wholesale Coordinator & Contract Administrator
Stockland —Greater Perth WA
- CRM software
- Microsoft Excel
- Salesforce
11d
Kathmandu Full Time Assistant Store Manager: Cottesloe
KMD Brands, Rip Curl, Ozmosis, Kathmandu, Oboz —Perth WA
- Full-time
- Sales
- Merchandising
- Employee discount
Customer Sales and Orders Consultant
Benara Nurseries —Carabooda WA
- Full-time
- Computer skills
- On-the-job training
Quick Apply
Production Team Member
Krispy Kreme —Hillarys WA
- Day shift
12d
Stock Lead - Asics Perth DFO
ASICS —Perth WA
- Weekend availability
- Management
- Sales
- Leadership
Quick Apply
Business Development Manager ( Market Offers )
'COS —Wangara WA
- CRM software
- Management
- Microsoft Office
- Parental leave
- Employee discount
2h
Agentic Support Analyst
Illuminance Solutions —Perth WA
- Azure
- SharePoint
- APIs
6d
Kathmandu Part Time Assistant Store Manager: Bunbury
KMD Brands, Rip Curl, Ozmosis, Kathmandu, Oboz —Bunbury WA
- Full-time
- Sales
- Merchandising
- Employee discount
12d

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head of customer success jobs near western australia

Customer Success & Service Manager

Tes Global -
Perth WA

Quick Apply

Job Details

Full-time

Qualifications

CRM software
Analysis skills
Scalability
SaaS
Leadership
Communication skills

Full Job Description

About Tes
Tes is a global EdTech leader, on a mission to empower schools and educators to deliver impactful, inspiring learning experiences worldwide. We understand the unique challenges faced by schools, and our ecosystem is specifically designed to address these needs head-on.
The Opportunity
We are looking for an experienced Customer Success & Service Manager to lead and develop a high-performing customer-facing team while driving customer satisfaction, retention, and growth across Tes' Australian customer base.
Reporting to the Head of Customer Value & Success, you'll lead a team of up to 15 Customer Success and Customer Service professionals and play a key role in shaping the customer experience. You'll partner closely with leaders across the business to ensure customers achieve maximum value from Tes while delivering strong commercial outcomes through retention, expansion, and advocacy.
This is an exciting opportunity to lead a large customer-facing team, influence strategic decision-making, and play a key role in the continued growth of a global EdTech organisation.
What's In It For You?

Lead and develop a team of up to 15 customer-facing professionals
Shape the future of customer success within a leading global EdTech business
Drive meaningful customer and commercial outcomes
Partner with senior stakeholders across Sales, Product, Marketing and Operations
Hybrid working environment
Competitive salary package + bonus opportunity
Make a genuine impact on schools, educators and students

What You'll Do

Lead, coach and develop a high-performing Customer Success and Customer Service team
Build a culture of accountability, collaboration and customer excellence
Develop and execute strategies that improve customer adoption, engagement, retention and satisfaction
Oversee customer service operations and ensure a consistently high standard of customer support
Monitor customer health and drive retention initiatives to reduce churn
Identify opportunities to grow customer value through upsell and cross-sell activity
Manage complex customer escalations and drive successful outcomes
Analyse customer feedback and performance metrics to identify trends and opportunities
Provide insights and recommendations to senior leaders on customer and commercial performance
Lead continuous improvement initiatives that enhance customer experience, scalability and team effectiveness

What You'll Bring

Experience leading Customer Success, Customer Service, Account Management or Customer Experience teams
Proven success improving customer retention, satisfaction and revenue growth
Strong people leadership skills with a track record of developing high-performing teams
Experience managing customer health, retention and growth metrics
Commercial acumen and the ability to identify opportunities to increase customer value
Exceptional stakeholder management and relationship-building skills
Strong analytical and problem-solving capabilities with a data-driven approach
Excellent communication and influencing skills
Experience in SaaS, technology, subscription-based businesses or EdTech environments will be highly regarded
Experience using CRM and customer success platforms

Why Tes
Our intuitive technology streamlines complex tasks, enhances learning experiences, and alleviates the administrative burdens that often overwhelm schools. By working closely with schools, we provide up-to-date resources, expert guidance, and a technology ecosystem dedicated to innovation and excellence in education.
Empowering Educators Worldwide
Whether simplifying administrative workflows, creating dynamic classrooms, or advancing professional development, Tes is the trusted partner for schools worldwide. Join the hundreds of schools already benefiting from the Tes ecosystem. Together, we empower educators to achieve more, ensuring every student thrives in a supportive, well-managed learning environment. With Tes, excellence in education is not just a goal – it's a sustainable and rewarding reality. For more information, visit www.tes.com.

Quick Apply

Refine Your Search

head of customer success jobs in western australia

Customer Success & Service Manager

Employment Coach

Administration Assistant (Higher Education)

State Manager (WA & SA)

Head of Retail

Head of Refining, Australia

Customer Sales & Service - Repco Halls Head - Casual

Casual Retail Assistant - Mandurah

Assistant Site Manager

Senior Payroll Coordinator

Retail Department Leader

Bank Manager

Wholesale Coordinator & Contract Administrator

Kathmandu Full Time Assistant Store Manager: Cottesloe

Customer Sales and Orders Consultant

Production Team Member

Stock Lead - Asics Perth DFO

Business Development Manager ( Market Offers )

Agentic Support Analyst

Kathmandu Part Time Assistant Store Manager: Bunbury

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