In-Demand Senior customer service representative Jobs in Wentworth Falls Nsw

Senior Officer – Property, Buildings & Strategy (V26/10076)
Blue Mountains City Council —Katoomba NSW
- Maintenance
- Communication skills
Senior Officer – Property Portfolio & Strategy (V26/10078)
Blue Mountains City Council —Katoomba NSW
- Management
- Administrative experience
- No degree
Senior Officer – Property Events, Activations & Marketing (V26/10077)
Blue Mountains City Council —Katoomba NSW
- Weekend availability
- Administrative experience
- Budgeting
- Communication skills
Program Leader – Property Portfolio & Strategy (V26/10073)
Blue Mountains City Council —Katoomba NSW
- No degree
- Leadership
- Communication skills
Records & Information Transformation Officer (V26/10060)
Blue Mountains City Council —Katoomba NSW
- Office experience
8d

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Senior Officer – Property Portfolio & Strategy (V26/10078)
Blue Mountains City Council —Katoomba NSW
Relevant qualifications in property, real estate, land economics, business or a related. Sound understanding of leasing practices, licence agreements and…

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Senior Officer – Property, Buildings & Strategy (V26/10076)

Blue Mountains City Council -
Katoomba NSW

Apply Now

Job Details

Qualifications

Asset management
Maintenance
Driver Licence
Financial management
Communication skills
Property management

Full Job Description

Strategy

Position Number: P01206

Directorate: Strategy & Corporate Services

Service:
Strategic Property & Commercial
Activities

Location: Katoomba HQ

Date
Created/Updated

13 May 2026

Position
Classification:

Band: 9

POSITION PURPOSE/OBJECTIVE

The Senior Officer – Property, Buildings & Strategy supports the operational management,
compliance and performance of Council’s property and buildings portfolio.

The role coordinates maintenance activities, contractor engagement, compliance
monitoring, operational reporting and portfolio administration across Council-owned
assets and facilities.

The position contributes to portfolio planning, asset performance monitoring and
operational improvement initiatives that support safe, compliant and financially
sustainable property outcomes.

The role provides operational support to the Program Leader through stakeholder
coordination, contractor management, inspections and day-to-day property and buildings
administration activities.

RELATIONSHIPS

Reports to Title: Program Leader – Property Portfolio & Strategy

Reports to Position No.: TBC

Staff Responsibility: Nil

Key Internal Relationships: All Services; Councillors; Executive Leadership
Team

Key External Relationships: All users / licence holders/lessee’s; Consultants,
Contractors, Trades; Other stakeholders as
identified

KEY RESPONSIBILITIES

Property & Buildings Operations

Coordinate day-to-day operational management activities across Council’s property

and buildings portfolio.

Monitor maintenance requests, contractor works and operational issues associated

with Council-owned buildings and facilities.

Contribute to operational improvements that enhance asset performance, customer

outcomes and service delivery.

Assist with operational planning and portfolio coordination activities.

Compliance & Asset Coordination

Coordinate inspections, condition reviews and compliance monitoring activities across

Council-owned assets.

Support compliance obligations relating to WHS, fire safety, building requirements and

operational risk management.

Maintain compliance registers, operational records and inspection documentation.

Escalate identified risks, defects and compliance issues as required.

Financial & Contractor Administration

Assist with operational budget monitoring, procurement processes and expenditure

tracking activities.

Coordinate purchase orders, contractor payments, invoices and financial

documentation in accordance with Council procedures.

Monitor contractor performance and service delivery outcomes across operational

works programs.

Support financial reporting and operational performance monitoring activities.

Portfolio Reporting & Operational Support

Maintain operational portfolio data relating to asset condition, compliance, utilisation

and maintenance activities.

Assist with reporting, operational analysis and portfolio performance reviews.

Support business cases, funding applications and operational improvement initiatives

associated with the property and buildings portfolio.

Stakeholder & Service Coordination

Develop and maintain effective working relationships with contractors, consultants,

tenants, community users and internal stakeholders.

Prepare correspondence, operational reports and property-related documentation.

Respond to operational enquiries and service requests in a professional and timely

manner.

GUIDING PRINCIPLES

We act as one organisation responding to the changing needs of our LGA and

community

We are strategy led, driven by our Community Strategic Plan with clear priorities and

focus

We are service focused, we continuously improve service provision and provide

excellent customer service

We collaborate and work together to achieve our outcomes

We ensure safety and well-being is at the centre of our organisation, operations and

culture

We are a financially sustainable organisation, living within our means, ensuring best

value resource allocation

These Guidelines complement the Council’s adopted Values of: Work Together; Work
Safe Home safe; Service Excellence; Value for Money; Trust and Respect; and,
Supporting Community

WORKPLACE HEALTH & SAFETY

Ensure compliance with WHS obligations and responsibilities as outlined in Councils
policies and procedures and under the relevant WHS legislation. These include but are
not limited to: identifying potentially unsafe situations or work practices and notifying your
Supervisor or Manager (or the Health, Safety Manager/Area Safety Representative);
never performing a task that you believe is dangerous or for which you do not have the
experience, or have not received appropriate instructions and training or where the correct
equipment to carry out the task safely is not available; always work in a safe manner and
in accordance with safety instructions, where applicable; use the work equipment supplied
for the job, in accordance with the manufacturer's instructions), and any personal
protective equipment, which the Council deems necessary and has provided; be safety
aware and report any actions to your line manager which will assist the Council to meet
its legal workplace health and safety obligations.

You have the right to cease or direct cessation of unsafe work. In addition you are required
at all times to comply with Councils Asbestos Management Plan and Policy.

COMPLIANCE & RISK

You are responsible for ensuring that you conduct your risk management responsibilities
as described in council's Enterprise Risk Management (ERM) Policy and Procedure (the
ERM Framework) with the goal of ensuring that potential issues are identified and reported
in a timely manner.
In undertaking your work should you identify contaminated land or potentially
contaminated land, including but not limited to Asbestos contamination you are required
to notify your supervisor immediately.

Ensure the facilities are compliant with relevant standards, regulations, codes of

practice and policies applicable to the services being provided.

Ensure the team is well versed in emergency procedures with regular reviews to

ensure the safety of the public and staff.

Ensure appropriate processes and audits are in place to monitor compliance with

the above.

Special Condition: The successful applicant must be willing to undertake the role of Chief
Fire Warden and complete and maintain the required training and competencies as
provided by Council.

COMMUNICATION

The position requires regular communication with a broad range of internal and external
stakeholders.

Strong verbal and written communication skills are required to prepare correspondence,
provide operational advice, coordinate stakeholders and support service delivery
outcomes.

JUDGEMENT & PROBLEM SOLVING

The position exercises professional judgement in managing operational property,
buildings and compliance matters across Council’s portfolio.

The role is responsible for identifying operational issues, assessing priorities and
implementing practical solutions within established procedures and delegations.

The incumbent operates with a moderate degree of autonomy while escalating complex,
high-risk or sensitive matters to the Program Leader as required.

AUTHORITY

The position exercises delegated authority in relation to operational property and buildings
activities in accordance with Council policies, procedures and approved delegations.

The role coordinates operational maintenance, contractor management and portfolio
administration activities within approved frameworks and budgets.

The position provides recommendations to the Program Leader relating to operational
improvements, compliance matters and portfolio performance issues.

SKILL, EXPERIENCE, QUALIFICATIONS & BEHAVIOURAL COMPETENCIES

ESSENTIAL

Demonstrated experience in facilities coordination, property operations, building

administration or related service delivery environments.

Experience coordinating contractors, procurement activities and operational

maintenance programs.

Sound understanding of operational compliance requirements relating to property and

buildings environments.

Strong organisational, analytical and problem-solving skills with the ability to manage

competing priorities and deadlines.

Demonstrated stakeholder engagement and communication skills with the ability to

work effectively with contractors, consultants and internal stakeholders.

Experience maintaining operational records, compliance documentation and financial

administration processes.

Demonstrated ability to work collaboratively within a team environment while

exercising initiative and sound judgement.

Current NSW Class C Driver Licence.

DESIRABLE

Experience in local government, facilities management or operational property

environments.

Knowledge of Council asset management, finance or customer request systems.

Current NSW Class C Driver Licence.

Apply Now

Refine Your Search

senior customer service representative jobs in wentworth falls nsw

Senior Officer – Property, Buildings & Strategy (V26/10076)

Senior Officer – Property Portfolio & Strategy (V26/10078)

Senior Officer – Property Events, Activations & Marketing (V26/10077)

Program Leader – Property Portfolio & Strategy (V26/10073)

Records & Information Transformation Officer (V26/10060)

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