Employment Type - Permanent Full Time
Hours per fortnight - 80
Job Category - Administration - Customer Service
Req Id - 9027
- Join a supportive team where your customer service skills make a real difference for patients and families
- Ongoing training and professional development in a supportive work environment
- Full time or Part time available | 5 weeks leave pro rata | salary packaging
About the role
As a Patient Liaison Administrator (Grade 1), you will play a key role in delivering exceptional customer service to patients, their families, and other stakeholders while supporting the effective management of private patient revenue.
In this role, you will engage with patients and their relatives in a professional, compassionate, and respectful manner to obtain the documentation required for billing. You will be responsible for the accurate and timely billing of inpatient accounts and will work collaboratively with Specialist Consultants, Private Health Insurers, Compensable Insurers, and a broad range of internal and external stakeholders to ensure efficient revenue management and a seamless patient experience.
- Deliver exceptional, compassionate customer service by supporting patients, families, and carers with admission, classification, billing, and private patient election processes, ensuring they understand their rights and entitlements
- Coordinate accurate and timely inpatient billing by maintaining high standards of documentation, patient classification, revenue integrity, and compliance with relevant policies and legislative requirements
- Build strong relationships with patients, clinicians, consultants, insurers, and internal stakeholders to support private patient services, discharge planning, and a seamless patient experience
- Demonstrated experience providing exceptional customer service, with excellent interpersonal and communication skills and the ability to engage professionally and compassionately with a diverse range of patients, families, and stakeholders
- Strong administrative and computer skills, including proficiency in Microsoft Office applications, excellent telephone manner, attention to detail, and sound numerical skills
- A proactive, collaborative approach to work, with strong problem-solving abilities, a positive attitude, and the ability to work effectively as part of a team
Please note Barwon Health will only contact you via our official email and never use unconventional means, such as text messaging or other services.
Barwon Health staff benefits
Excellent working conditions and a strong sense of job satisfaction
A vibrant staff wellbeing program and access to our 24/7 Employee Assistance Program
Extensive professional development opportunities
Attractive salary packaging benefits
Living expenses capped at $9,010
Meals and entertainment capped at $2,650
For more information about working at Barwon Health, please click Here
Barwon Health is an inclusive and welcoming employer, committed to reflecting the diverse communities we serve. We value and celebrate people of all genders, sexual orientations, cultural backgrounds, faiths, abilities, family structures, and identities, and encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, and members of the LGBTIQA+ community.
We are strongly committed to the safety and wellbeing of all children and young people. Click here for further information on the Victorian Government’s Child Safe Standards: About Child Safe Standards | Victorian Government (www.vic.gov.au)
If you need adjustments to participate in the recruitment process, please contact us at [email protected]
All appointments are subject to:
Satisfactory Police Record Check
Immunisation Status Clearance
Working with Children Check (if applicable)
To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description. Please note: We do not accept resumes via email.
Contact person: Vanika Gunjaca
Email: [email protected]
Phone: (03) 4215 1307
Application closing date: 31 July 2026
Internal applicants:
If you are currently employed at Barwon Health, please ensure you sign in via the employee login on the external careers page or access the careers page through One Point (intranet) before applying.
Shortlisting may commence prior to the closing date - early applications are encouraged.
Barwon Health does not accept unsolicited resumes from recruitment agencies. Candidates must apply directly through the official recruitment portal.
