In-Demand Department supervisor Jobs in Wantirna South, Vic

Hotel Service Manager
Imagine Hotels & Resorts Pty Ltd —Southbank VIC
- $80,000 - $90,000 a year
- Full-time
- Management
- Supervising experience
- Organisational skills
- Employee discount
Quick Apply
13d
Australian Open 2027 Event Leadership Roles
Compass Group Australia —Melbourne VIC
- Weekend availability
- Hospitality
- Supervising experience
- Leadership
Hotel Services Manager
Gian Hospitality —Melbourne VIC
- $85,000 a year
- Weekend availability
- Hospitality
- Management
- Supervising experience
Quick Apply
14d
Operations Manager
Howmet Aerospace —Clayton VIC
- Full-time
- Engineering
- Bachelor's degree
- Budgeting
- Employee assistance program
Quick Apply
Operations Supervisor (Process Assistant), Outbound - Day Shift
Amazon Commercial Services Pty Ltd —Dandenong VIC
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
OFC Zone Supervisor - Country Road Group Distribution Centre
Country Road Group —West Melbourne VIC
- Full-time
- Manufacturing
- Leadership
- Communication skills
- Health insurance
- Parental leave
Executive Housekeeping Manager – Luxury 5-Star Hotel | Melbourne
Ozone Hospitality —Melbourne VIC
- $85,000 - $90,000 a year
- Weekend availability
- Management
- Budgeting
- Leadership
Quick Apply
Internal Sales & Contracts Administrator (4 mth fixed term contract)
Rotork —Hallam VIC
- Full-time
- Hybrid work
- Customer service
- ERP systems
- Communication skills
Quick Apply
14d
Assistant Manager
Accor Apartments & Realty —Glen Waverley VIC
- $79,521.25 a year
- Weekend availability
- Hospitality
- Supervising experience
- Hotel experience
Housekeeping Supervisor - 130 Russell St, Melbourne Victoria 3000
Ozone Hospitality —Melbourne VIC
- $27.97 - $41.96 an hour
- Part-time
- Hospitality
- Supervising experience
- Organisational skills
Quick Apply
Production Supervisor
LHR —Keysborough VIC
- $40 - $48 an hour
- Full-time
- Supervising experience
- Organisational skills
- Manufacturing
Quick Apply
Business Services Supervisor
Victorian Government —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Recruiting
1d
Purchasing & Logistics Manager
Howmet Aerospace —Clayton VIC
- Full-time
- ERP systems
- Microsoft Office
- Supervising experience
Quick Apply
Concierge Supervisor
AccorHotel —Melbourne VIC
- Weekend availability
- Management
- Guest services
- Leadership
Quick Apply
Expression of Interest - Site Manager Eastern Suburbs
Bunnings —Carrum Downs VIC
- Weekend availability
- Sales
- Leadership
- Café
- Parental leave
14d
Housekeeping Supervisor - Melbourne CBD
Ozone Hospitality —Melbourne VIC
- $27.97 - $41.96 an hour
- Part-time
- Hospitality
- Supervising experience
- Organisational skills
Quick Apply
8d
Warehouse Coordinator (Chinese Speaking)
Ettason Po Hoi Pty Ltd —Dandenong VIC
- From $55,000 a year
- Full-time
- Forklift
- Warehouse
- In-person
- Employee discount
Quick Apply
14d
Hotel Service Manager
Ethical Cleaners —Melbourne VIC
- $80,000 - $90,000 a year
- Full-time
- Management
- Supervising experience
- Organisational skills
Quick Apply
13d
Front Office Supervisor | Full Time | InterContinental Melbourne The Rialto
InterContinental —Melbourne VIC
- Weekend availability
- Supervising experience
- Guest services
- Leadership
- Parental leave
14d
Housekeeping Supervisor
silk —Melbourne VIC
- $27.97 - $62.93 an hour
- Part-time
- Supervising experience
- Cleaning
- Leadership
- On-the-job training
Quick Apply
8d

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Hotel Service Manager

Imagine Hotels & Resorts Pty Ltd
Southbank VIC

Quick Apply

Job Details

Full-time
$80,000 - $90,000 a year
13 days ago

Benefits

Employee discount

Qualifications

Management
Supervising experience
Organisational skills
Cleaning
Communication skills
Office experience

Full Job Description

Salary $80,000 - $90,000 + Super

The Hotel Service Manager is responsible for overseeing key operational service areas of the hotel, including housekeeping operations, guest experience management, and providing operational support across front office and central reservations functions when required.

This role ensures the highest levels of cleanliness, presentation, and operational efficiency across the property, while actively managing the guest feedback cycle to deliver exceptional service standards. The position plays a critical role in maintaining seamless service delivery across departments through proactive leadership, operational coordination, and continuous improvement initiatives.

Key Responsibilities

Housekeeping Operations

Oversee the cleanliness, presentation, and overall orderliness of the entire hotel property.
Plan and coordinate housekeeping schedules in accordance with occupancy forecasts and operational requirements.
Allocate duties and monitor staff productivity to ensure efficient room turnaround and service delivery.
Train, develop, and evaluate housekeeping staff to ensure adherence to service and brand standards. Participate in recruitment processes and recommend new personnel where required.
Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to maintain quality standards.
Organise and coordinate deep cleaning programs and preventative housekeeping maintenance initiatives.
Maintain par levels of supplies and linen and complete monthly stocktakes.
Ensure rooms requiring maintenance are placed Out of Order where appropriate and reported promptly.
Monitor housekeeping-related guest feedback and implement corrective action where necessary.
Maintain the lost property register and coordinate with Front Office regarding guest enquiries.
Provide operational leadership during peak periods to maintain service continuity and efficiency.
Anticipate, identify, and resolve operational issues impacting housekeeping standards or guest experience.

Guest Experience & Feedback Management

Manage the end-to-end guest feedback cycle across all platforms including OTAs, webchat, online reviews, and email correspondence.
Monitor guest sentiment and ensure timely, professional responses across all communication channels.
Manage service recovery processes to ensure guest concerns are addressed effectively and professionally.
Champion the brand through proactive guest engagement and positive customer interactions.
Ensure compliance with internal guest feedback KPIs and response time standards.
Analyse guest feedback data to identify trends, operational sensitivities, and opportunities for service improvement.
Develop reporting processes to capture key insights relating to the guest experience.
Provide actionable recommendations to management and operational teams to enhance service delivery.
Identify opportunities for innovation and improvement to strengthen the overall guest experience.
Promote and maintain high standards of customer service across all departments.

Front Office & Reservations Support

Provide operational oversight and support to Front Office and Central Reservations functions when required.
Assist with coordination between housekeeping and front office teams to ensure efficient room readiness and guest check-in processes.
Support front desk operations during peak periods or staffing shortages where necessary.
Monitor reservation flow and occupancy levels in collaboration with the reservations team.
Ensure guest requests and operational information are communicated effectively between departments.
Assist in maintaining service standards across all guest-facing operational areas.

General Responsibilities

Demonstrate professionalism and leadership in all interactions with staff, guests, and external stakeholders.
Foster effective cross-departmental communication to ensure seamless operational service delivery.
Participate in company initiatives, operational improvements, marketing activities, and special projects.
Prepare reports and presentations for ownership, appointed representatives, and senior management where required.
Attend scheduled operational and management meetings.
Ensure compliance with Workplace Health & Safety (OH&S) requirements and report any hazards or incidents.
Remain receptive to feedback regarding team performance, operational processes, and personal development.

Key Result Areas

Maintenance of exceptional housekeeping and property presentation standards.
Effective implementation and management of the guest feedback cycle in line with established KPIs.
Improved guest satisfaction through proactive service recovery and operational improvements.
Effective collaboration between housekeeping, front office, and reservations teams.
Accurate reporting and identification of trends impacting the guest experience.
Positive representation of the brand through professional guest engagement.

Required Skills & Qualifications

In-depth knowledge of housekeeping operations, cleaning best practices, chemicals, equipment, and procedures.
Understanding of hotel operations including front office and reservation processes.
Strong understanding of health and safety regulations.
Strong organizational skills and attention to detail.
Excellent written and verbal communication skills.
Demonstrated experience supervising hotel service staff (e.g. as a Hotel Service Supervisor, Front Office Manager, Head Housekeeper, Head Porter, Hotel Concierge or Hotel Office Manager) within a hotel with an established organisational structure.
Strong rostering, staff supervision and coordination skills.
Excellent communication and conflict-resolution skills, with the ability to liaise effectively with managers, staff and guests.
Ability to work effectively in a fast-paced environment.

Pay: $80,000.00 – $90,000.00 per year

Benefits:

Employee discount

Work Location: In person

Quick Apply

Refine Your Search

department supervisor jobs in wantirna south, vic

Hotel Service Manager

Australian Open 2027 Event Leadership Roles

Hotel Services Manager

Operations Manager

Operations Supervisor (Process Assistant), Outbound - Day Shift

OFC Zone Supervisor - Country Road Group Distribution Centre

Executive Housekeeping Manager – Luxury 5-Star Hotel | Melbourne

Internal Sales & Contracts Administrator (4 mth fixed term contract)

Assistant Manager

Housekeeping Supervisor - 130 Russell St, Melbourne Victoria 3000

Production Supervisor

Business Services Supervisor

Purchasing & Logistics Manager

Concierge Supervisor

Expression of Interest - Site Manager Eastern Suburbs

Housekeeping Supervisor - Melbourne CBD

Warehouse Coordinator (Chinese Speaking)

Hotel Service Manager

Front Office Supervisor | Full Time | InterContinental Melbourne The Rialto

Housekeeping Supervisor

I want to receive the latest job alert for department supervisor in wantirna south, vic

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