In-Demand service leader Jobs in victoria

Service Desk Team Leader
Office of Public Prosecutions —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- Microsoft Office
- Administrative experience
- AI
7d
Service Leader Cementing
Halliburton Australia Pty Ltd —Melbourne VIC
- $100,000 - $118,000 a year
- Full-time
- Education
- In-person
Quick Apply
6d
Customer Service Team Leader
Aussie Broadband —Traralgon VIC
- Part-time
- Customer service
- Computer skills
- Leadership
- Annual leave
- Parental leave
Ranger Team Leader
Parks Victoria —Victoria
- Full-time
- Management
IT Service Desk Team Leader
Victorian Electoral Commission —Melbourne City Centre VIC
- $100,894 - $114,476 a year
- Full-time
- Communication skills
6d
Team Leader - Field Service
Stryker —Melbourne VIC
- Full-time
- Health insurance
Executive Assistant – Operations Support Officer | Mon - Fri | Full-time | Melbourne, VIC
Sodexo —Victoria
- $110,000 - $120,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Quick Apply
9d
Shift Leader
Guzman y Gomez —Bendigo VIC
- Supervising experience
- Recruiting
- Leadership
Quick Apply
Team Leader
Tata Consultancy Services —Melbourne VIC
- Customer service
Senior Customer Service Officer
Safe Transport Victoria —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
13d
OneSKY Operations Director
Airservices Australia —Victoria
- Full-time
- Communication skills
1d
Client Care Coordinator
Invocare —Victoria
- Full-time
- Microsoft Excel
- Customer service
- Administrative experience
Service Leader
Mallee Track Health & Community Service —Ouyen VIC
- Full-time
- Childcare
- Supervising experience
- Bachelor's degree
Customer Contact Officer
Serco Plc —Ballarat VIC
- Part-time
- Customer service
- Computer skills
- On-the-job training
- Employee assistance program
Team Leader
Department of Families, Fairness and Housing —Gippsland VIC
- Full-time
- Recruiting
- Front desk
- Communication skills
8d
Auditor
Findex —Melbourne VIC
- Full-time
7d
Service Leader
Camp Australia —Clifton Springs VIC
- Full-time
- Childcare
- First Aid Certification
- Parental leave
- Employee assistance program
Team Leader - Customer Service
KOR Equipment Solutions —Dandenong VIC
- Full-time
- CRM software
- Microsoft Excel
- Customer service
Quick Apply
3h
Team Member
Coles Supermarkets —Healesville VIC
- Employee assistance program
- Gym membership
4h
Team Leader Unsealed Roads
Alpine Shire Council —Myrtleford VIC
- From $36.77 an hour
- Full-time
- Customer service
- Heavy equipment operation
- Maintenance
1d

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Service Desk Team Leader

Office of Public Prosecutions
Melbourne VIC

Apply Now

Job Details

Full-time
$116,413 - $140,849 a year
7 days ago

Qualifications

Incident management
Microsoft Exchange
Microsoft Office
Administrative experience
AI
Leadership
Intune

Full Job Description

Overview

Work Type: Ongoing - Full-time

Salary: $116,413 - $140,849

Grade: VPS 5

Occupation: IT and telecommunications

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/OPP/CS/1927311

Located within the Corporate Services Division’s IT Services Unit, the Service Desk Team Leader plays a pivotal role in driving excellent customer service and technical support for the Office of Public Prosecutions

Service Desk Team Leader. Full time, ongoing position. Applications close on 11:59pm Tuesday 9 June 2026.

About the role:

Reporting to the Digital Operations & Technology Manager, you will manage a high-performing team of service desk administrators. You will provide the leadership and mentorship needed to grow your team, act as a key technical escalation point, and passionately champion innovation—embracing automation, AI, and self-service capabilities to modernise our support processes.

Key Responsibilities

Team Leadership: Manage daily workloads, staff rostering (on-site and remote), and priorities for the Service Desk team while maintaining a high-volume, high-quality customer service culture.
Incident Management: Triage incidents and service requests using our ITSM tool, ensuring timely and professional handling of all IT enquiries.
Technical Escalation & Support: Act as the escalation point for complex incidents, utilizing your strong technical background to support Windows, Active Directory/Entra/Intune, Office 365, iOS devices, and hardware fleets.
Innovation & Modernisation: Identify opportunities to improve processes, knowledgebase management, and self-service tools leveraging automation and AI.
Capability Building: Coach team members and non-IT "technology champions," develop robust documentation, and analyze incident trends to identify recurring issues and training opportunities.

About You

To be successful in this role, you will bring:

Proven Leadership: Experience leading and managing a small-to-medium IT service desk team within a government or commercial environment.
Mentorship & Communication: Strong capability in coaching junior team members, transferring knowledge, and communicating professionally with senior stakeholders and diverse staff.
Robust Technical Expertise: Strong administration knowledge of Microsoft Entra AD, Intune device management/deployment, Exchange, MS Teams, Autopilot, Windows, Office 365, and iOS environments.
Project Experience: Demonstrated experience owning and executing complex service desk projects, such as device platform migrations and OS upgrades.

About Us:

The Office of Public Prosecutions (OPP) is an independent statutory authority responsible for conducting serious criminal prosecutions across Victoria on behalf of the Director of Public Prosecutions (DPP). Our team, consisting of over 475 skilled professionals, supports the work of the DPP, the Chief Crown Prosecutor, and Crown Prosecutors. We strive to be a criminal justice system leader and a dynamic organisation, continually adapting to deliver effective outcomes for our people and the community.

At the heart of the criminal justice system are people – practitioners and the community we serve. Our vision is to lead in legal excellence, fostering an innovative, supportive environment with a commitment to innovation, collaboration, and professional excellence.

Applications must contain a resume and cover letter.

You will be required to complete the online Key Selection Criteria questions located on the last page of the online application form. A separate document responding to the key selection criteria is not required.

Applications close on 11.59pm Tuesday 9 June 2026.

In accordance with the VPS recruitment process all candidates are required to complete a pre-employment misconduct screening declaration. Further information is available on the VPSC website

The OPP is committed t o building a diverse workforce and an inclusive culture. People from all cultural backgrounds are strongly encouraged to apply, particularly applicants of Aboriginal and Torres Strait Islander heritage, or those who may experience disability related barriers in securing employment.

Applications close Tuesday 9 June 2026 at 11.59pm

Posted

27 May 2026

Apply Now

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