In-Demand Service desk manager Jobs in Victoria

Hotel Service Manager
Imagine Hotels & Resorts Pty Ltd —Southbank VIC
- $80,000 - $90,000 a year
- Full-time
- Management
- Supervising experience
- Organisational skills
- Employee discount
Quick Apply
1d
Information Technology Service Desk analyst (Australia)
STACK Infrastructure APAC —Melbourne VIC
- Full-time
- Azure
- Management
- Microsoft Office
Quick Apply
Hotel Service Manager
Ethical Cleaners —Melbourne VIC
- $80,000 - $90,000 a year
- Full-time
- Management
- Supervising experience
- Organisational skills
Quick Apply
1d
Manager - Service Management - Cloud
Interactive —Port Melbourne VIC
- Full-time
- Management
- AI
- Leadership
Quick Apply
Guest Experience Manager
Vicinity Centres —Victoria
- Full-time
- Management
- Sales
- Customer service
- Parental leave
Service Delivery Manager (Managed Services)
LAB3 —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- Management
- Leadership
Quick Apply
IT Service Desk Administrator
Hazeldenes —Lockwood VIC
- Weekend availability
Quick Apply
Operations Officer
Monash University —Clayton VIC
- $86,344 - $99,179 a year
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- Communication skills
8d
Night Manager
TFE Hotels —Melbourne VIC
- From $76,652.99 a year
- Full-time
- Microsoft Office
- First Aid Certification
IT Service Desk Analyst
PFD Food Services —Melbourne VIC
- Full-time
- Microsoft Outlook
- Salesforce
- Microsoft Office
- Health insurance
- Gym membership
Duty Manager
Travel + Leisure Co. —Merrijig VIC
- Weekend availability
- Customer service
- Microsoft Office
- Supervising experience
- Health insurance
- Professional development assistance
Quick Apply
Assistant Facilities Manager
JLL —Bendigo VIC
- Customer service
- Microsoft Office
- Presentation skills
- Health insurance
- Parental leave
10d
Manager - Service Management - Cloud
Interactive Pty Ltd —Port Melbourne VIC
- Management
- AI
- Leadership
Customer Service Manager
UniLodge Australia Pty Ltd —Melbourne VIC
- Full-time
- Hospitality
- Administrative experience
- Front desk
- Referral program
ICT Service Desk Officer
Eastern Health —Box Hill VIC
- Full-time
- Microsoft Excel
- Customer service
- Communication skills
- Health insurance
- Employee assistance program
4d
Hotel Services Manager
Imagine Hotels and Resorts —Southbank VIC
- $85,000 - $89,000 a year
- Full-time
- Management
- Organisational skills
- Cleaning
Quick Apply
Office Experience Assistant
Boston Consulting Group —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Service Delivery Manager (Software)
Inlogik —Hawthorn VIC
Quick Apply
Facilities Manager
JLL —Melbourne VIC
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Front Office Assistant Manager
Voyages Tourism Australia —Melbourne VIC
- Full-time
- Customer service
- Supervising experience
- Resort
- Relocation assistance
10d

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service desk manager jobs near victoria

Hotel Service Manager

Imagine Hotels & Resorts Pty Ltd
Southbank VIC

Quick Apply

Job Details

Full-time
$80,000 - $90,000 a year
1 day ago

Benefits

Employee discount

Qualifications

Management
Supervising experience
Organisational skills
Cleaning
Communication skills
Office experience

Full Job Description

The Hotel Service Manager is responsible for overseeing key operational service areas of the hotel, including housekeeping operations, guest experience management, and providing operational support across front office and central reservations functions when required.

This role ensures the highest levels of cleanliness, presentation, and operational efficiency across the property, while actively managing the guest feedback cycle to deliver exceptional service standards. The position plays a critical role in maintaining seamless service delivery across departments through proactive leadership, operational coordination, and continuous improvement initiatives.

Key Responsibilities

Housekeeping Operations

Oversee the cleanliness, presentation, and overall orderliness of the entire hotel property.
Plan and coordinate housekeeping schedules in accordance with occupancy forecasts and operational requirements.
Allocate duties and monitor staff productivity to ensure efficient room turnaround and service delivery.
Train, develop, and evaluate housekeeping staff to ensure adherence to service and brand standards. Participate in recruitment processes and recommend new personnel where required.
Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to maintain quality standards.
Organise and coordinate deep cleaning programs and preventative housekeeping maintenance initiatives.
Maintain par levels of supplies and linen and complete monthly stocktakes.
Ensure rooms requiring maintenance are placed Out of Order where appropriate and reported promptly.
Monitor housekeeping-related guest feedback and implement corrective action where necessary.
Maintain the lost property register and coordinate with Front Office regarding guest enquiries.
Provide operational leadership during peak periods to maintain service continuity and efficiency.
Anticipate, identify, and resolve operational issues impacting housekeeping standards or guest experience.

Guest Experience & Feedback Management

Manage the end-to-end guest feedback cycle across all platforms including OTAs, webchat, online reviews, and email correspondence.
Monitor guest sentiment and ensure timely, professional responses across all communication channels.
Manage service recovery processes to ensure guest concerns are addressed effectively and professionally.
Champion the brand through proactive guest engagement and positive customer interactions.
Ensure compliance with internal guest feedback KPIs and response time standards.
Analyse guest feedback data to identify trends, operational sensitivities, and opportunities for service improvement.
Develop reporting processes to capture key insights relating to the guest experience.
Provide actionable recommendations to management and operational teams to enhance service delivery.
Identify opportunities for innovation and improvement to strengthen the overall guest experience.
Promote and maintain high standards of customer service across all departments.

Front Office & Reservations Support

Provide operational oversight and support to Front Office and Central Reservations functions when required.
Assist with coordination between housekeeping and front office teams to ensure efficient room readiness and guest check-in processes.
Support front desk operations during peak periods or staffing shortages where necessary.
Monitor reservation flow and occupancy levels in collaboration with the reservations team.
Ensure guest requests and operational information are communicated effectively between departments.
Assist in maintaining service standards across all guest-facing operational areas.

General Responsibilities

Demonstrate professionalism and leadership in all interactions with staff, guests, and external stakeholders.
Foster effective cross-departmental communication to ensure seamless operational service delivery.
Participate in company initiatives, operational improvements, marketing activities, and special projects.
Prepare reports and presentations for ownership, appointed representatives, and senior management where required.
Attend scheduled operational and management meetings.
Ensure compliance with Workplace Health & Safety (OH&S) requirements and report any hazards or incidents.
Remain receptive to feedback regarding team performance, operational processes, and personal development.

Key Result Areas

Maintenance of exceptional housekeeping and property presentation standards.
Effective implementation and management of the guest feedback cycle in line with established KPIs.
Improved guest satisfaction through proactive service recovery and operational improvements.
Effective collaboration between housekeeping, front office, and reservations teams.
Accurate reporting and identification of trends impacting the guest experience.
Positive representation of the brand through professional guest engagement.

Required Skills & Qualifications

In-depth knowledge of housekeeping operations, cleaning best practices, chemicals, equipment, and procedures.
Understanding of hotel operations including front office and reservation processes.
Strong understanding of health and safety regulations.
Strong organizational skills and attention to detail.
Excellent written and verbal communication skills.
Demonstrated experience supervising hotel service staff (e.g. as a Hotel Service Supervisor, Front Office Manager, Head Housekeeper, Head Porter, Hotel Concierge or Hotel Office Manager) within a hotel with an established organisational structure.
Strong rostering, staff supervision and coordination skills.
Excellent communication and conflict-resolution skills, with the ability to liaise effectively with managers, staff and guests.
Ability to work effectively in a fast-paced environment.

Pay: $80,000.00 – $90,000.00 per year

Benefits:

Employee discount

Work Location: In person

Quick Apply

Refine Your Search

service desk manager jobs in victoria

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