In-Demand senior service delivery manager Jobs in victoria

Senior Service Delivery Manager (Software)
Inlogik —Hawthorn VIC
Quick Apply
Senior Manager, Security & Operational Readiness
County Court —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
2d
National Service Centre Manager
Aptella —Bundoora VIC
Field Supervisor
Service Stream —Epping VIC
- Full-time
5h
Manager, Relocatables Team
Victorian School Building Authority —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- Communication skills
7d
Senior Manager, Practice Operations & Performance
Focus Partners Australia & Escala Partners —Melbourne VIC
- Leadership
Quick Apply
Implementation Manager
Victorian Civil and Administrative Tribunal (VCAT) —Melbourne VIC
- $142,790 - $166,938 a year
- Full-time
- Leadership
9d
Facilities Asset Manager
The GEO Group Australia Pty Ltd —Fulham VIC
- Up to $145,021.73 a year
- Management
- Negotiation
- Gym membership
Senior Supervisor
Service Stream —Victoria
- Full-time
1d
Infrastructure Manager
Funlab —Abbotsford VIC
- $120,000 - $140,000 a year
- Full-time
- Employee assistance program
1h
Fleet Manager
SOUTHWEST DISTRIBUTION PTY LTD —Warrnambool VIC
- $77,000 - $88,000 a year
- Full-time
- Management
- Analysis skills
- Bachelor's degree
Quick Apply
1d
Senior Manager, Professional Practice - Rehabilitation and Reintegration Branch
Department of Justice and Community Safety —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- Case management
1d
Senior Field Supervisor
Service Stream —Epping VIC
- Full-time
5h
Implementation Manager
Court Services Victoria —Melbourne City Centre VIC
- Full-time
9d
Senior Divisional (Operations) Manager
Victoria Police —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- Management
- Leadership
- Communication skills
1d
Senior Manager, Practice Operations & Performance
Focus Financial Partners —Melbourne VIC
- Management
- Leadership
General Manager Passenger Readiness
Metro Trains Melbourne —Melbourne VIC
- Full-time
- Analysis skills
6d
Project Manager
Department of Education —Melbourne City Centre VIC
- Full-time
6d
Senior Communications Manager
DiDi Global —Melbourne VIC
- Administrative experience
- Agile
- Communication skills
Field Scoper
Service Stream —Epping VIC
- Full-time
5h

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Senior Service Delivery Manager (Software)

Inlogik -
Hawthorn VIC

Quick Apply

Job Details

Benefits

Salary packaging

Full Job Description

Company Description

Inlogik (www.inlogik.com), is recognised for creating intuitive, secure with ease-of-use commercial credit card and expense management software solutions. Our software is currently being used in over 30+ countries and is the trusted credit card management platform exceeding customer expectations.

Job Description

With our continued success, we have an exciting opening for an experienced Senior Service Delivery Manager. This role will support the day-to-day management of services delivered by Inlogik, ensuring we meet the contracted deliverables for the customer. This includes direct management of several key systems and processes which span Support, Product & Service Delivery teams. This role requires some face-to-face involvement with customers on an infrequent basis, including acting as a single point of contact for specific high-impact customer issues and management of Inlogik’s response to these issues. This role is also expected to manage key process improvement projects from scoping through to completion.

The day-to-day may look like but not limited to:

Direct management of several key systems and processes in providing day-to-day.
Provide assistance in directing Inlogik teams to meet the demands of the customers’ business requirements. This will involve assisting in prioritising and coordinating Inlogik service delivery activities to the customer.
Drive and participate incident and problem management representing customer interests. Formalised rostered responsibility for customer support for major incidents i.e. something that significantly impacts customer’s line of business.
Ensure an accurate alignment between Service Delivery and technical delivery whilst communicating major service outages and/or escalations.
Accountable for ensuring high standards of customer satisfaction are maintained at all times.
Addressing any issues impacting customer satisfaction targets in conjunction with relevant stakeholders when required.
Manage improvements in the service delivery processes.
Ensure all SLAs are met through analysis and presentation of SLA reporting, ensuring any direct impact is dealt with appropriately.
Coordinate planned changes with Customer Representatives, Change Management, and Service Delivery.
Support the Account Manager's and Technical Support Specialist's on new services and/or expansion of services, providing guidance on service delivery and performance expectations.
Managing the service desk system and ensuring the dashboard is reviewed and actioned as required to deliver against client SLAs.
Point of contact after Inlogik support team for clients.
Any other duties as reasonably directed by Inlogik.

Additional Information

This is a great opportunity to utilise your experience, work with talented professionals and join a company that embraces technology and worklife balance. Some of our employee benefits include:

The tools needed / required and more.
The ability to gain professional development to improve your technical knowledge.
The opportunity in joining a team that provides support, mentoring and guidance.
Recognition on achievements, milestones and more.
A rewarding competitive salary package.
Health and Wellness Programs.
Novated lease and salary sacrifice options.
Flexibility and Work Balance lifestyle.
Additional Leave options.
Social Activities.
and plenty more.

Interested? Apply now with your latest resume with contact details and we will make contact in how you can be apart of the team.

Quick Apply

Refine Your Search

senior service delivery manager jobs in victoria

Senior Service Delivery Manager (Software)

Senior Manager, Security & Operational Readiness

National Service Centre Manager

Field Supervisor

Manager, Relocatables Team

Senior Manager, Practice Operations & Performance

Implementation Manager

Facilities Asset Manager

Senior Supervisor

Infrastructure Manager

Fleet Manager

Senior Manager, Professional Practice - Rehabilitation and Reintegration Branch

Senior Field Supervisor

Implementation Manager

Senior Divisional (Operations) Manager

Senior Manager, Practice Operations & Performance

General Manager Passenger Readiness

Project Manager

Senior Communications Manager

Field Scoper

I want to receive the latest job alert for senior service delivery manager in victoria

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