Amazon is seeking a high-performing, customer-obsessed Senior Learning Business Partner to drive Learning & Development initiatives across the APAC region.
In this role, you will own a portfolio of Go-to-Market program delivery for APAC deploying leadership development, onboarding, and upskilling solutions that strengthen the manager-employee relationship and equip leaders to drive customer obsession and employee trust. You will act as a strategic partner between Operations, HR, and Product teams, ensuring measurable business impact at scale.
The ideal candidate is a passionate advocate for both the customer and the learner. You communicate with clarity and conviction, bring proven project management capability, and navigate competing priorities with composure. You are equally comfortable presenting to senior leaders as you are diving deep into compliance data. You leverage AI tools confidently to drive efficiency and innovation in your work.
We're looking for a self-starter who thrives in ambiguity and is relentless about continuous improvement. This role requires fungibility the ability to flex across programs, markets, and priorities as the business evolves, delivering results regardless of the domain.
Why Amazon?
Beyond joining one of the world's most customer-centric companies, you'll enjoy a range of benefits that make Amazon a great place to work:
- Dogs at Work: our popular program proven to lower stress and boost morale, running successfully across our Australian corporate offices
- Commuter benefits, helping you save on the cost of your daily commute
- Subsidised health insurance for you and your dependents, on top of salary continuance (income protection) and life insurance
- Inclusive culture: Amazon celebrates diversity of background, experience, and thought as a key driver of innovation and our mission to be the most customer-centric company in the world
Key job responsibilities
- Own end-to-end delivery of L&D programs across APAC driving compliance, quality, and learner experience.
- Build and maintain strategic relationships with senior Operations and HR stakeholders to align learning solutions with business priorities
- Track and report program metrics using data to identify gaps, drive improvement, and tell the story of L&D impact
- Manage program planning cycles: population identification, session scheduling, facilitator coordination, and stakeholder communications
- Partner with Product teams on content feedback, continuous improvement, regionalization, and new program pilots
- Drive stakeholder communications to a high standard of clarity and professionalism
- Leverage AI tools to improve efficiency across planning, communications, data analysis, and reporting
- Flex across markets and programs as priorities shift, stepping into gaps with minimal ramp-up
- 5+ years of experience in Learning & Development, Talent Development, or a related HR function
- Proven experience managing end-to-end program delivery across multiple markets or regions
- Demonstrated project management capability, including managing competing priorities and multiple stakeholders simultaneously
- Experience building and maintaining strategic relationships with senior stakeholders (Operations, HR, or equivalent)
- Strong data literacy with experience tracking, analysing, and reporting on program metrics to drive business decisions
- Excellent written and verbal communication skills, with the ability to present to senior leaders and produce stakeholder communications to a high standard
- Ability to work autonomously in ambiguous environments with minimal direction
- Knowledge of adult learning principles
- Bachelor's degree or equivalent in Instructional Systems Design, Adult Learning, Learning & Development, HR or a related discipline
- Experience with AI tools or technology-enabled solutions to drive efficiency in planning, communications, or reporting
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
