In-Demand Program officer Jobs in Victoria

Customer Contact Officer
Serco Plc —Ballarat VIC
- Part-time
- Customer service
- Computer skills
- On-the-job training
- Employee assistance program
Emergency Communications Officer (Ballarat)
Triple Zero Victoria —Ballarat VIC
- $57,086 - $66,110 a year
- Full-time
- Free parking
- Paid training
Brigade Admin Support Officer
Country Fire Authority —Bendigo VIC
- $73,029 a year
- Weekend availability
- Hybrid work
- Microsoft Office
- Administrative experience
- Communication skills
- Parental leave
13d
Program Support Officer Public Land Services
Department of Energy, Environment and Climate Action —Gippsland VIC
- $81,496 - $98,955 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
10d
Casual Contact Centre Officers (APS2) Register, Data Sourcing Contact Centre
Australian Bureau of Statistics —Geelong VIC
- $38.46 an hour
- Monday to Friday
- Remote
- Customer service
- Data entry
- Communication skills
Senior International Student Recruitment Officer ( Education Counsellor)
Global Select Education and Migration Services —Melbourne VIC
- $25 - $38 an hour
- 8 hour shift
- Education
- In-person
- Professional development assistance
- Referral program
Quick Apply
12d
Facilities Lead - Hybrid
Aruma —Victoria
- Up to $18,550 a year
- Full-time
- Hybrid work
- Management
- Budgeting
- Leadership
- Employee assistance program
2d
Data Integrity Officer
Royal Melbourne Hospital —Melbourne VIC
- $32,284 a year
- Part-time
- EMR systems
- Epic
- Employee assistance program
14d
Title Administration Officer
Grampians Health —Ballarat VIC
- $29.57 - $32.69 an hour
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
Emergency Communications Officer (Burwood East)
Triple Zero Victoria —Melbourne Eastern Suburbs VIC
- $57,087 - $66,110 a year
- Full-time
- Free parking
- Paid training
Service Access Unit Customer Service Officer
Goulburn Valley Health —Shepparton VIC
- Part-time
- Management
- Customer service
- Administrative experience
- Parental leave
- Employee assistance program
Rostering Officer
genU —Geelong VIC
- $38 - $41 an hour
- Customer service
- University
- Business Administration
- Employee assistance program
- Referral program
Freight Air Cargo Examination Officer
ISS —Melbourne VIC
- Part-time
- On-the-job training
- Employee assistance program
NDIS Administration Officer / Care Coordinator
CarePro —Endeavour Hills VIC
- $40 - $88 an hour
- Management
- English
- Microsoft Office
Quick Apply
7d
Title Administrative Services Officer - Mental Health
Grampians Health —Ballarat VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
9d
Title Talent Acquisition Officer
Grampians Health —Ballarat VIC
- $39.18 an hour
- Full-time
- No degree
- Recruiting
- Organisational skills
13d
Trainee Court Registrar, Magistrates' Court of Victoria
Court Services Victoria —Victoria
- Full-time
- Customer service
- Public speaking
- Organisational skills
Business Support Officer (NDIS)
WISE Employment —Melbourne VIC
- From $62,000 a year
- Part-time
- Customer service
- Communication skills
- Time management
Supporter Experience Officer
Asylum Seeker Resource Centre (ASRC) —Footscray VIC
- $15,900 a year
- Full-time
- Customer service
- Salesforce
- Supervising experience
District Support Officer
Country Fire Authority —Swan Hill VIC
- $60,524 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Parental leave
2d

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Customer Contact Officer

Serco Plc -
Ballarat VIC

Apply Now

Job Details

Part-time

Benefits

Employee rewards program
On-the-job training
Employee assistance program

Qualifications

Customer service
Computer skills

Full Job Description

Serco is a place where you can grow

Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.

You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:

Fully paid, 5 weeks full-time comprehensive on-the-job training at our contact centre
Ongoing training tailored to your personal and career development goals, including opportunities outside your current team or location
Access to our extensive benefits including our rewards and discounts program
Working in a friendly and diverse team with inclusivity and care at the heart of everything we do
Access to Sonder, our 24/7 Employee Assistance Program

Make an impact at Serco

Based onsite in Ballarat, you’ll join a values-based team and do interesting work which matters in helping Victorians access essential public services.

Creating a positive and consistent experience for every customer through every interaction is at the heart of what we do.

As a Customer Contact Officer, you will respond and direct all inbound calls as well as complete online enquiries on behalf of our State Government client.

Guided by and following work instructions provided by the system we use, you’ll actively listen to each caller to understand their needs and their enquiry.

As a Customer Contact Officer, you’ll make a positive impact by:

Allocating calls to the most appropriate area or referral based on the callers’ need with support from the system and work instructions we use
Making the referral path and transfer the caller to the most appropriate service, e.g. 000, Crimestoppers., etc.
Completing a crime report or other report types in a timely manner

Important to know

Our team members answer inbound phone calls from Victorian citizens for non-emergency situations.Sometimes callers share details that others may find distressing such as family violence, assault, death or injury.

It’s important to note that whilst you may be exposed to this information, you will not need to handle these call types through to resolution.

The task requires you to follow prescribed work instructions and transfer these calls to the most appropriate channel.

You will receive regular check-ins with your Team Leader and be provided with resources to seek help and build your own tailored personal wellbeing plan.

Serco is a place for you

As a Customer Contact Officer, you’ll be servicing customer inbound and making outbound calls on behalf of our Victorian Government client.

Your passion for supporting customers and ability to communicate effectively will assist with resolving enquiries and creating a positive experience for our customers.

As a fast-growing and successful global company, Serco’s services span across the areas of justice, defence, space, customer services, health, and urban mobility.

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals.

You could be a great fit if you have:

Demonstrated experience providing high quality customer service in a fast-paced environment
The ability to competently navigate software platforms/screens simultaneously
Listen and communicate effectively and show empathy
The ability to maintain a calm, resilient composure
Demonstrated experience in the highest standards of professional conduct, supporting others and working collaboratively in a team environment
An interest in learning new information and embracing feedback on the job

To be considered for this role, you must be:

An Australian Citizen or hold an appropriate unrestricted work rights
Willing to complete pre-employment and security checks, along with computer competency and cognitive assessments
Must be able to accomodate to 24/7 rotating roster

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco.

Apply Now

Refine Your Search

program officer jobs in victoria

Customer Contact Officer

Emergency Communications Officer (Ballarat)

Brigade Admin Support Officer

Program Support Officer Public Land Services

Casual Contact Centre Officers (APS2) Register, Data Sourcing Contact Centre

Senior International Student Recruitment Officer ( Education Counsellor)

Facilities Lead - Hybrid

Data Integrity Officer

Title Administration Officer

Emergency Communications Officer (Burwood East)

Service Access Unit Customer Service Officer

Rostering Officer

Freight Air Cargo Examination Officer

NDIS Administration Officer / Care Coordinator

Title Administrative Services Officer - Mental Health

Title Talent Acquisition Officer

Trainee Court Registrar, Magistrates' Court of Victoria

Business Support Officer (NDIS)

Supporter Experience Officer

District Support Officer

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