In-Demand Outreach manager Jobs in Victoria

Senior Customer Success Program Manager
Uber —Melbourne VIC
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
Assistant Hub Manager
Victorian Electoral Commission —Victoria
- $63.60 an hour
- Temporary
- Microsoft Office
- Supervising experience
- Presentation skills
5d
Senior Manager Homelessness Services West
Uniting Vic.Tas —Ballarat VIC
- Full-time
- Management
- Microsoft Office
- Communication skills
Team Manager
Victorian Government —Shepparton VIC
- $128,635 - $140,849 a year
- Weekend availability
- Recruiting
11d
Assistant Director, Take Two - Hybrid
Berry Street —Melbourne VIC
- Full-time
- Hybrid work
- Experience working with children
- Psychology
- Social Work
- Work from home
Workday Integrations, Senior Manager, Consulting Services
Collaborative Solutions —Melbourne VIC
- Full-time
- Management
- Sales
- ERP systems
Business Development Manager - Carbon Transactions ( 1 year-contract)
South Pole —Melbourne VIC
- Contract
- Hybrid work
- Sales
- Salesforce
- Finance
Team Manager
Department of Families, Fairness and Housing —Shepparton VIC
- Weekend availability
- Recruiting
11d
Outreach Case Manager AVAMP
Jesuit Social Services —Brunswick VIC
- Contract
- Administrative experience
- Data entry
- Communication skills
- Employee assistance program
14d
Donor Relations Manager
Cabrini Health —Malvern VIC
- Part-time
- Microsoft Office
- Organisational skills
- Communication skills
- Commuter assistance
12d
Case Manager - Leongatha
The Salvation Army —Leongatha VIC
- Part-time
- Administrative experience
- Case management
- Communication skills
- Annual leave
- Parental leave
Case Manager
The Salvation Army —Nunawading VIC
- Part-time
- Annual leave
- Parental leave
Service Delivery Manager
Axon —Melbourne VIC
- Remote
- Management
- Bachelor's degree
- No degree
Quick Apply
5d
Manager - Risk Management
KPMG Australia —Melbourne VIC
- Full-time
- Hybrid work
- Analysis skills
- Financial services
- Communication skills
- Parental leave
Quick Apply
15h
Expense Management Team Member
KPMG Australia —Melbourne VIC
- Full-time
- Hybrid work
- Customer service
- ERP systems
- Administrative experience
- Parental leave
Quick Apply
5d
Manager, Revenue Strategy & Enablement, ANZ (7-month FTC)
Airwallex —Melbourne VIC
- Full-time
- CRM software
- Management
- Sales
Team Leader Family And Carer Peer Work
Mallee Family Care —Mildura VIC
- $109,251 - $132,928 a year
- Part-time
- Psychology
- Leadership
Medical Receptionist
Icon Group —Victoria
- $38.27 - $40.02 an hour
- Day shift
- Microsoft Word
- Microsoft Excel
- Administrative experience
- Annual leave
14d
Marketing Manager – APAC
Mindtools Kineo —Victoria
- Full-time
- Remote
- CRM software
- Analysis skills
- AI
Quick Apply
7d
Team Manager, Child Protection After Hours
Department of Families, Fairness and Housing —Mildura VIC
- Weekend availability
- Recruiting
14d

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Senior Customer Success Program Manager

Uber -
Melbourne VIC

Apply Now

Job Details

Full-time

Qualifications

Microsoft Excel
Data analysis skills
SQL
Bachelor's degree

Full Job Description

About the role and team

Working as a Senior Customer Success Program Manager at Uber means owning the long tail of retail accounts through a highly structured, scalable operating model. This is not a traditional 1:1 account management role. Instead, you will be responsible for keeping a broad portfolio operationally healthy, identifying and resolving recurring issues, and actively creating growth opportunities without relying on dedicated account manager support.

This role sits at the intersection of customer success, program management, and commercial operations. It is a builder role as much as it is an execution role. You will not only run the portfolio, but also help shape how the function works: defining the operating cadence, identifying what needs to be standardised, and building the mechanisms that will allow the team to scale over time. Success in this role requires analytical rigor, strong execution, and the ability to coordinate across multiple teams without owning all the answers yourself.

The pace is fast and the environment is often ambiguous. This role is for someone who takes extreme ownership, can structure messy problems into clear workstreams, and is energised by building something new rather than operating within a fixed playbook.

What you'll do

Own a portfolio of long-tail retail accounts, ensuring they remain healthy, supported, and set up for growth through a scalable operating model.
Build and run the operating cadence for your portfolio, including account monitoring, issue management, risk identification, prioritisation, and follow-through.
Drive proactive growth motions across your portfolio, including demand generation, expansion opportunities, and structured outreach to unlock additional value for merchants.
Translate recurring operational issues into scalable processes, playbooks, and reporting so the function becomes more efficient over time.
Partner closely with Operations, Product, Support, Marketing, Ads, and other cross-functional teams to unblock issues and improve the merchant experience.
Use data and structured judgment to spot patterns, identify where intervention is needed, and make decisions about what should be handled through process, automation, or escalation.
Surface recurring merchant pain points and commercial gaps, and help shape the upstream fixes, tooling, and product improvements needed to support a scaled model.

Basic qualifications

6+ years of experience in customer success, account management, program management, operations, consulting, or a similarly cross-functional role.
Strong ability to structure ambiguous problems, drive execution, and manage multiple workstreams at once.
Proficiency in data analysis and using Excel to drive business judgment and decision-making.
Experience coordinating across stakeholders at different levels and functions.
Bachelor's degree or equivalent practical experience.
Experience creating detailed execution plans for large-scale projects.

Preferred qualifications

Proficiency in SQL to independently extract insights from large-scale datasets.
Demonstrated systems thinking with the ability to turn unstructured, ambiguous problems into focused execution plans.
Experience in the technology or food delivery industry managing high-pressure projects.

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Apply Now

Refine Your Search

outreach manager jobs in victoria

Senior Customer Success Program Manager

Assistant Hub Manager

Senior Manager Homelessness Services West

Team Manager

Assistant Director, Take Two - Hybrid

Workday Integrations, Senior Manager, Consulting Services

Business Development Manager - Carbon Transactions ( 1 year-contract)

Team Manager

Outreach Case Manager AVAMP

Donor Relations Manager

Case Manager - Leongatha

Case Manager

Service Delivery Manager

Manager - Risk Management

Expense Management Team Member

Manager, Revenue Strategy & Enablement, ANZ (7-month FTC)

Team Leader Family And Carer Peer Work

Medical Receptionist

Marketing Manager – APAC

Team Manager, Child Protection After Hours

I want to receive the latest job alert for outreach manager in victoria

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