In-Demand manager on duty Jobs in victoria

Manager on Duty
Marriott International, Inc —Melbourne VIC
- Full-time
- Hospitality
- Administrative experience
- Senior Secondary Certificate of Education
3d
Duty Manager
TFE Hotels —Melbourne VIC
- Full-time
Duty Manager - Numurkah Aquatic & Fitness Centre
YMCA Recreation —Numurkah VIC
- $40 - $45 an hour
- First Aid Certification
- Health insurance
2d
Duty Manager
Travel + Leisure Co. —Merrijig VIC
- Weekend availability
- Customer service
- Microsoft Office
- Supervising experience
- Health insurance
- Professional development assistance
Quick Apply
Implementation Manager
Victorian Civil and Administrative Tribunal (VCAT) —Melbourne VIC
- $142,790 - $166,938 a year
- Full-time
- Leadership
11d
Duty Manager
Coles Supermarkets —Boronia VIC
- Full-time
- Leadership
- Employee stock purchase plan
- Parental leave
Area Manager
Invocare —Victoria
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Parental leave
Senior Manager, Integrity and Corruption Investigations
Department of Justice and Community Safety —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- Management
- Working with children
8d
Indoor Leisure Duty Officer
Knox City Council —City of Knox VIC
- $43.03 an hour
- Communication skills
- Annual leave
- Employee assistance program
18h
Duty Manager
Australian Venue Co —St Kilda VIC
- $80,000 - $88,000 a year
- Weekend availability
- Customer service
- Leadership
- Restaurant experience
Duty Manager | The Auburn Hotel
Australian Venue Co —Hawthorn VIC
- $76,000 a year
- Weekend availability
Manager, Professional Practice -Marngoneet Correctional Centre
Corrections Victoria —Lara VIC
- $116,413 - $140,849 a year
- Full-time
- Leadership
1d
Manager, Professional Practice - Beechworth Correctional Centre
Corrections Victoria —Beechworth VIC
- $116,413 - $140,849 a year
- Full-time
- Leadership
1d
Night Duty Manager
MSS Security —Victoria
- Full-time
- Management
Manager, Professional Practice - Kareenga Prison
Corrections Victoria —Lara VIC
- $116,413 - $140,849 a year
- Full-time
- Leadership
1d
Duty Manager
InterContinental —Sorrento VIC
- Weekend availability
- English
- Front desk
Assistant Operations Manager - DFO Essendon & DFO Uni Hill
Vicinity Centres —Victoria
- Weekend availability
- Microsoft Excel
- Management
- Writing skills
- Parental leave
7d
Portfolio/Projects Manager
Victoria Police —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- Writing skills
- Communication skills
- Time management
4d
Assistant Manager, Pre-employment Security Screening
Department of Justice and Community Safety —Melbourne City Centre VIC
- $116,413 - $140,849 a year
- Full-time
- Customer service
- Administrative experience
- Working with children
10d
Implementation Manager
Court Services Victoria —Melbourne City Centre VIC
- Full-time
11d

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manager on duty jobs near victoria

Manager on Duty

Marriott International, Inc -
Melbourne VIC

Apply Now

Job Details

Full-time
3 days ago

Qualifications

Hospitality
Administrative experience
Senior Secondary Certificate of Education
Education
Hospitality Management
Front desk
Guest services

Full Job Description

Additional Information
Job Number26066366
Job CategoryRooms & Guest Services Operations
Location27 Little Collins Street, Melbourne, Victoria, Australia, 3000
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Supporting Property Operations and Guest Relations Needs

Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

Communicates any variations to the established norms to the appropriate department in a timely manner.

Sends copy of MOD report to all departments on a daily basis.

Strives to improve service performance.

Ensures compliance with all policies, standards and procedures.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Supporting Profitability Goals

Understands and complies with loss prevention policies and procedures.

Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Managing the Guest Experience

Intervenes in any guest/associate situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and associate well being is preserved.

Empowers associates to provide excellent customer service.

Provides immediate assistance to guests as requested.

Serves as a leader in displaying outstanding hospitality skills.

Sets a positive example for guest relations.

Responds to and handles guest problems and complaints.

Ensures associates understand customer service expectations and parameters.

Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.

Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Records guest issues in the guest response tracking system.

Assisting Human Resources Activities

Participates as needed in the investigation of associate and guest accidents.

Observes service behaviors of associates and providing feedback to individuals.

Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.

Celebrates successes and publicly recognizes the contributions of team members.

Ensures associates are cross-trained to support successfully daily operations.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.

Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

manager on duty jobs in victoria

Manager on Duty

Duty Manager

Duty Manager - Numurkah Aquatic & Fitness Centre

Duty Manager

Implementation Manager

Duty Manager

Area Manager

Senior Manager, Integrity and Corruption Investigations

Indoor Leisure Duty Officer

Duty Manager

Duty Manager | The Auburn Hotel

Manager, Professional Practice -Marngoneet Correctional Centre

Manager, Professional Practice - Beechworth Correctional Centre

Night Duty Manager

Manager, Professional Practice - Kareenga Prison

Duty Manager

Assistant Operations Manager - DFO Essendon & DFO Uni Hill

Portfolio/Projects Manager

Assistant Manager, Pre-employment Security Screening

Implementation Manager

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