In-Demand Identity manager Jobs in Victoria

Senior Customer Success Program Manager
Uber —Melbourne VIC
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
Senior Technical Manager
Swisse Wellness —Victoria
- Full-time
- Hybrid work
- Manufacturing
ICT Senior Product and Project Manager
Eastern Health —Box Hill VIC
- Full-time
- Microsoft Excel
- Azure
- DevOps
- Health insurance
- Annual leave
Manager
Bupa —Melbourne VIC
- Full-time
- Management
- Microsoft Office
- No degree
Deputy Pre-Analytical Manager
Eastern Health —Box Hill VIC
- Full-time
- Microsoft Excel
- Leadership
- Communication skills
- Health insurance
- Annual leave
Strategy & Operations Manager - Consumer Pricing
Uber —Melbourne VIC
- Full-time
- Microsoft Excel
- SQL
- Bachelor's degree
3d
Delivery Operations Manager, Uber Direct ANZ
Uber —Melbourne VIC
- Full-time
- Management
- SQL
- Communication skills
Senior Incident Manager
Microsoft —Melbourne VIC
- Weekend availability
- Azure
- Computer Science
- Engineering
13d
Identity & Access Manager - Hybrid
DuluxGroup —Clayton VIC
- Hybrid work
- Management
- Scripting
- Agile
- Parental leave
- Employee assistance program
3d
Working Capital, Senior Manager
Alvarez & Marsal —Melbourne VIC
- Microsoft Excel
- Management
- Finance
- On-the-job training
ITSM Specialist - Service Level Manager
Leidos —Melbourne VIC
- Full-time
- Annual leave
Project Manager - Identity and Access Management
Duxxel Pty Ltd —Melbourne VIC
- From $125,000 a year
- Full-time
- Hybrid work
- Management
- Agile
- Financial services
Quick Apply
10d
Transport Manager
Kraft Heinz Company —Victoria
- Hybrid work
- Microsoft Excel
- Microsoft Access
- ERP systems
- Annual leave
- Parental leave
Regional Transition Program Manager (Operational Readiness) - Melbourne
Microsoft —Melbourne VIC
- Full-time
- Azure
- Microsoft Office
- Senior Secondary Certificate of Education
Technical Infrastructure Manager
Microsoft —Melbourne VIC
- Full-time
- Management
- Computer Science
- PMP
5d
Senior Project Manager
Motorola Solutions —Melbourne VIC
- Full-time
- Management
- Engineering
- Analysis skills
Regional IS Manager
GHD —Melbourne VIC
- Computer Science
- Master's degree
- Bachelor's degree
ICT Project and Product Manager
Eastern Health —Box Hill VIC
- Full-time
- Microsoft Excel
- Azure
- DevOps
- Health insurance
- Annual leave
AI Process Transformation Manager
Accenture —Melbourne VIC
- Full-time
- Management
- Business development
- Education
- On-the-job training
- Parental leave
7d
Research Assistant
Eastern Health —Richmond VIC
- Full-time
- Google Suite
- Microsoft Excel
- Research
- Health insurance
- Annual leave
8d

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Senior Customer Success Program Manager

Uber -
Melbourne VIC

Apply Now

Job Details

Full-time

Qualifications

Microsoft Excel
Data analysis skills
SQL
Bachelor's degree

Full Job Description

About the role and team

Working as a Senior Customer Success Program Manager at Uber means owning the long tail of retail accounts through a highly structured, scalable operating model. This is not a traditional 1:1 account management role. Instead, you will be responsible for keeping a broad portfolio operationally healthy, identifying and resolving recurring issues, and actively creating growth opportunities without relying on dedicated account manager support.

This role sits at the intersection of customer success, program management, and commercial operations. It is a builder role as much as it is an execution role. You will not only run the portfolio, but also help shape how the function works: defining the operating cadence, identifying what needs to be standardised, and building the mechanisms that will allow the team to scale over time. Success in this role requires analytical rigor, strong execution, and the ability to coordinate across multiple teams without owning all the answers yourself.

The pace is fast and the environment is often ambiguous. This role is for someone who takes extreme ownership, can structure messy problems into clear workstreams, and is energised by building something new rather than operating within a fixed playbook.

What you'll do

Own a portfolio of long-tail retail accounts, ensuring they remain healthy, supported, and set up for growth through a scalable operating model.
Build and run the operating cadence for your portfolio, including account monitoring, issue management, risk identification, prioritisation, and follow-through.
Drive proactive growth motions across your portfolio, including demand generation, expansion opportunities, and structured outreach to unlock additional value for merchants.
Translate recurring operational issues into scalable processes, playbooks, and reporting so the function becomes more efficient over time.
Partner closely with Operations, Product, Support, Marketing, Ads, and other cross-functional teams to unblock issues and improve the merchant experience.
Use data and structured judgment to spot patterns, identify where intervention is needed, and make decisions about what should be handled through process, automation, or escalation.
Surface recurring merchant pain points and commercial gaps, and help shape the upstream fixes, tooling, and product improvements needed to support a scaled model.

Basic qualifications

6+ years of experience in customer success, account management, program management, operations, consulting, or a similarly cross-functional role.
Strong ability to structure ambiguous problems, drive execution, and manage multiple workstreams at once.
Proficiency in data analysis and using Excel to drive business judgment and decision-making.
Experience coordinating across stakeholders at different levels and functions.
Bachelor's degree or equivalent practical experience.
Experience creating detailed execution plans for large-scale projects.

Preferred qualifications

Proficiency in SQL to independently extract insights from large-scale datasets.
Demonstrated systems thinking with the ability to turn unstructured, ambiguous problems into focused execution plans.
Experience in the technology or food delivery industry managing high-pressure projects.

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Apply Now

Refine Your Search

identity manager jobs in victoria

Senior Customer Success Program Manager

Senior Technical Manager

ICT Senior Product and Project Manager

Manager

Deputy Pre-Analytical Manager

Strategy & Operations Manager - Consumer Pricing

Delivery Operations Manager, Uber Direct ANZ

Senior Incident Manager

Identity & Access Manager - Hybrid

Working Capital, Senior Manager

ITSM Specialist - Service Level Manager

Project Manager - Identity and Access Management

Transport Manager

Regional Transition Program Manager (Operational Readiness) - Melbourne

Technical Infrastructure Manager

Senior Project Manager

Regional IS Manager

ICT Project and Product Manager

AI Process Transformation Manager

Research Assistant

I want to receive the latest job alert for identity manager in victoria

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