In-Demand Front guest service manager Jobs in Victoria

Guest Experience Manager
Hepburn Wellness —Daylesford VIC
- POS
- Budgeting
- Cash handling
11h
Guest Experience Manager
Marriott International, Inc —Melbourne VIC
- Full-time
- No experience needed
- Senior Secondary Certificate of Education
- Education
3h
Hotel or Motel Manager
SAI SAS PTY LTD —East Melbourne VIC
- $75,000 - $85,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Employee discount
Quick Apply
Hotel Service Manager
Imagine Hotels & Resorts Pty Ltd —Southbank VIC
- $80,000 - $90,000 a year
- Full-time
- Management
- Supervising experience
- Organisational skills
- Employee discount
Quick Apply
8d
Hotel Services Manager
Gian Hospitality —Melbourne VIC
- $85,000 a year
- Weekend availability
- Hospitality
- Management
- Supervising experience
Quick Apply
9d
Restaurant Manager front of house
4 Corners Taylor’s Lakes —Watergardens VIC
- $26.44 - $35.00 an hour
- Weekend availability
- Hospitality
- Management
- Customer service
Quick Apply
Senior Guest Relations Manager
Marriott International, Inc —Melbourne VIC
- Full-time
- Management
- Leadership
- Employee assistance program
Venue Manager - The Saint (New Venue Opening)
Refinery Group —St Kilda VIC
- Full-time
- Hospitality
- Communication skills
Quick Apply
Guest Service Agent Part Time
NOVOTEL —Melbourne VIC
- $27.97 an hour
- Part-time
- Hospitality
- Microsoft Office
- Communication skills
Quick Apply
Receptionist (Guest Service Agent) - Casual
Airport Tourist Village Melbourne —Attwood VIC
- From $33.85 an hour
- Weekend availability
- Hospitality
- Customer service
- Administrative experience
Quick Apply
14d
Duty Manager
Marriott International, Inc —Melbourne VIC
- Full-time
- Hospitality
- Administrative experience
- Senior Secondary Certificate of Education
FOH Team Member
Hot Pot Hero QV —Melbourne VIC
- From $26.44 an hour
- Part-time
- Hospitality
- Management
- Customer service
- Employee discount
- Free food
Quick Apply
Service Experience Duty Manager
Marriott International, Inc —Melbourne VIC
- Full-time
- Hospitality
- Management
- Leadership
- Employee assistance program
- Referral program
Executive Housekeeping Manager – Luxury 5-Star Hotel | Melbourne
Ozone Hospitality —Melbourne VIC
- $85,000 - $90,000 a year
- Weekend availability
- Management
- Budgeting
- Leadership
Quick Apply
Hotel Manager
National Hotel Complex (Bendigo) —Bendigo VIC
- $85,000 - $95,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
Quick Apply
Hotel Service Manager
Ethical Cleaners —Melbourne VIC
- $80,000 - $90,000 a year
- Full-time
- Management
- Supervising experience
- Organisational skills
Quick Apply
7d
Assistant Front Office Manager
Marriott International, Inc —Melbourne VIC
- Full-time
- Hospitality
- Management
- No experience needed
3h
Assistant Venue Manager | Strike & Holey Moley Frankston
Funlab —Frankston VIC
- Weekend availability
- Management
- Communication skills
- Employee assistance program
2h
Front Office Assistant Manager
Voyages Tourism Australia —Melbourne VIC
- Full-time
- Customer service
- Supervising experience
- Resort
- Relocation assistance
Night Manager Part Time
Marriott International, Inc —Melbourne VIC
- Part-time
- Administrative experience
- Senior Secondary Certificate of Education
- Education

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front guest service manager jobs near victoria

Guest Experience Manager

Hepburn Wellness
Daylesford VIC

Apply Now

Job Details

11 hours ago

Benefits

On-site parking

Qualifications

POS
Budgeting
Working with Children Check
Cash handling
Leadership
Financial acumen
Communication skills

Full Job Description

Guest Experience Manager
Hepburn Bathhouse & Spa | Daylesford, Victoria

Lead guest experience at Victoria's iconic wellness destination
Inspire and develop high-performing frontline teams
Drive operational excellence, commercial success and service leadership

Hepburn Bathhouse & Spa is seeking an experienced and passionate Guest Experience Manager to join our venue leadership team and play a pivotal role in shaping the guest experience across our iconic wellness destination.

This senior leadership role is central to shaping the guest experience at one of Australia's leading wellness destinations. You will lead our Customer Service and Bathing teams, contributing to commercial performance, service excellence and safe, effective venue operations while fostering a culture of accountability, collaboration and continuous improvement that supports the venue's ongoing growth and success.

About the Role

Reporting to the Hepburn Bathhouse & Spa Manager, the Guest Experience Manager is responsible for leading and developing the Customer Service (Reception) and Bathing teams to deliver exceptional guest outcomes and operational excellence.

You will provide visible leadership, coaching and support, empowering team members and supervisors to consistently deliver a warm, professional experience across every guest touchpoint. Working collaboratively with the Spa, Accommodation and Pavilion Café teams, you will help ensure every stage of a guest's visit reflects the standard expected of Australia's oldest spa destination.

The role balances people leadership, commercial performance and operational management, ensuring high standards of safety, guest satisfaction and business performance are achieved.

Key Responsibilities

Lead, coach and develop the Customer Service and Bathing teams to deliver exceptional guest experiences and high operational standards
Champion guest satisfaction through effective service delivery, enquiry management, guest feedback and service recovery processes
Drive commercial performance through the promotion of wellness experiences, treatments, packages and retail offerings
Collaborate across Spa, Accommodation, Café, Contact Centre and Marketing teams to ensure consistency at every guest touchpoint
Manage unit workforce planning, rostering, recruitment, training and team development to build a high-performing culture
Oversee operational, financial and compliance standards, including POS operations, cash handling and retail performance
Contribute to venue leadership, continuous improvement initiatives and workplace health and safety outcomes

About You

You bring a strong blend of people leadership, commercial acumen and hands-on operational experience, with a genuine passion for delivering exceptional guest outcomes.

Proven experience leading and developing high-performing customer-facing teams
Demonstrated success in driving sales, revenue growth and guest retention
A genuine passion for guest experience, with strong stakeholder management and communication skills
Skilled in managing guest feedback, service recovery and continuous improvement initiatives
Financial acumen, including experience overseeing POS systems, cash handling and operational budgets
A strong commitment to workplace health and safety, risk management and operational compliance
Able to balance strategic priorities with day-to-day operations, working autonomously while contributing to a broader team
Experience in a fast-paced, multifaceted customer-facing leadership role - ideally within tourism, hospitality or a similar environment

Why You'll Love This Role

This is an opportunity to play a key leadership role within one of Victoria's most distinctive wellness and leisure destinations.

You'll have the opportunity to lead a passionate team, build meaningful guest relationships and create experiences that keep guests coming back.

If you're a confident leader with a strong commercial mindset and a genuine passion for people, we'd love to hear from you.

Essential Requirements

Working with Children Check (or equivalent)
National Police Check
First Aid Level 2
Current CPR

Employee Benefits

A supportive, close-knit team culture
Competitive remuneration
Ongoing training and professional development
Discounts across treatments, wellness experiences and services
On-site car parking

The Company

Hepburn Bathhouse & Spa is proudly part of the Belgravia Leisure group, Australia's leading health, wellness and leisure management organisation.

Located in the heart of Hepburn Springs, Australia's Spa Capital, just 90 minutes from Melbourne, Hepburn Bathhouse & Spa is an award-winning wellness destination offering mineral bathing, luxury spa experiences, premium accommodation and exceptional hospitality.

Hepburn Bathhouse & Spa is committed to creating an inclusive environment and supporting access and inclusion for all members of the community.

If you're ready to lead from the front, inspire your team and make a real impact on the guest experience, apply now.

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We will provide innovative recruitment strategies to remove any barriers that may prevent potential suitable applicants. These includes:

A dedicated contact person to receive expressions of interest in the job and complete a verbal job application during which the person answers questions over the telephone
Allowing a short video submission describing their application for the job
Allowing a support person during an interview

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

https://belgraviagroup.com.au/childsafe#statement

Apply Now

Refine Your Search

front guest service manager jobs in victoria

Guest Experience Manager

Guest Experience Manager

Hotel or Motel Manager

Hotel Service Manager

Hotel Services Manager

Restaurant Manager front of house

Senior Guest Relations Manager

Venue Manager - The Saint (New Venue Opening)

Guest Service Agent Part Time

Receptionist (Guest Service Agent) - Casual

Duty Manager

FOH Team Member

Service Experience Duty Manager

Executive Housekeeping Manager – Luxury 5-Star Hotel | Melbourne

Hotel Manager

Hotel Service Manager

Assistant Front Office Manager

Assistant Venue Manager | Strike & Holey Moley Frankston

Front Office Assistant Manager

Night Manager Part Time

I want to receive the latest job alert for front guest service manager in victoria

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