In-Demand Digital inclusion manager Jobs in Victoria

Support Escalation Manager
Microsoft —Victoria
- Full-time
- Azure
- Management
- Customer service
Studio Manager
REA Group —Richmond VIC
- Full-time
- Hybrid work
- Management
- AI
- Café
- Parental leave
People Experience Manager - Learning & Capability
David Jones —Melbourne VIC
- Full-time
- Hybrid work
- Analysis skills
- Psychology
- AI
18h
Capacity and Availability Manager
Leidos —Victoria
- Full-time
- Communication skills
- Annual leave
4d
ITSM Specialist - Service Level Manager
Leidos —Victoria
- Full-time
- Annual leave
Digital Project Manager
Balance Internet —Melbourne VIC
- Full-time
- PMP
- Agile
- Communication skills
- Work from home
Digital Platform Delivery | Senior Manager
PWC Australia —Southbank VIC
- PMP
- Budgeting
- Communication skills
- Parental leave
Studio Manager
News Corp —Melbourne VIC
- Full-time
- Hybrid work
- Management
- AI
- Café
- Parental leave
10d
Change Release and SVT Manager
Leidos —Victoria
- Full-time
- Communication skills
- Annual leave
3d
Digital Innovation Lead, AWS Worldwide Public Sector | Australia & New Zealand
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- Management
- Business development
- AWS
Village Manager
Keyton —Pakenham VIC
- Full-time
- Management
- Microsoft Office
- First Aid Certification
- Annual leave
11d
Investigator, Complex Investigations
Department of Health —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Nursing
- No degree
- Recruiting
11d
Manager Clinical Digital Learning Practice
Monash Health —Clayton VIC
- Full-time
- Management
- AI
- Leadership
- Work from home
10d
Careers & Pathways Manager - Ongoing
Government schools —Melbourne Eastern Suburbs VIC
- Full-time
- Senior Secondary Certificate of Education
- Education
- Organisational skills
4d
Team Manager – Environment - Relocate to Canberra
AECOM —Melbourne VIC
- Full-time
- Hybrid work
- Bachelor's degree
- Leadership
- Communication skills
- Relocation assistance
Technical Project Manager - 12 month Max tenure contract
Leidos —Victoria
- Full-time
- Budgeting
- Communication skills
- Annual leave
Brand Manager
DON —Docklands VIC
- $142,000 a year
- Full-time
- Management
- Marketing
- Bachelor's degree
Quick Apply
Project Coordinator - Diversity, Equity and Inclusion
Eastern Health —Box Hill VIC
- Full-time
- Microsoft Excel
- Communication skills
- Health insurance
- Annual leave
16h
Project Manager
Domain Group —Cremorne VIC
- Contract
- Hybrid work
- Management
- Bachelor's degree
- Agile
- Parental leave
Business Strategy Consultant / Manager & Senior Manager - Sydney and Melbourne
Accenture —Melbourne VIC
- Full-time
- Master's degree
- AI
- Communication skills
- Parental leave

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Support Escalation Manager

Microsoft -
Victoria

Apply Now

Job Details

Full-time

Qualifications

Azure
Management
Customer service
Master's degree
Bachelor's degree
Security
Business

Full Job Description

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

In the Customer Service & Support (CSS) organization we are looking for people with a passion for delivering customer success. As a Senior Support Escalation Manager, you will be the primary contact managing escalated customer and partner issues. This opportunity will allow you to accelerate your career growth, honing your problem-solving, collaboration and orchestration skills, and deepening your relationship management expertise.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Customer Resolution: Act as an internal expert to resolve longer-running, sensitive, or escalated issues and identify and build relationships with internal and external teams to resolve customer issues.
Lead strategic projects and provide informal coaching and mentorship to less experienced Support Escalation Managers and coordinate resources and establish relationships to remediate future issues.
Collaboration: Leverage relationships to remove roadblocks and develop written protocols for issue resolution.
Identify reoccurring roadblocks and escalate as needed and manage escalated issues and ensure existing processes don’t hinder resolution.
Communication: Manage customer and field expectations around issue response and keep stakeholders informed on issue response and resolution and build strategic relationships with internal teams and partners.
Process Improvement: Surface feedback and identify systematic issues and lead process improvement efforts and review retrospective summaries and resolve recurring or sensitive issues.
Vendor Relationships: Own and lead relationships with outsource vendors.

Qualifications

Required Qualifications:
Master's Degree in technology, business, or related field AND 4+ years technology industry, customer service, or related experience
o OR Bachelor's Degree in technology, business, or related field AND 6+ years technology industry, customer service, or related experience
o OR 9+ years technology industry, customer service, or related experience
o OR equivalent experience

Additional Required Qualifications:
Experience working with Microsoft products and services.
Cloud Technology Certification (Azure Fundamentals. M365 Fundamentals)
Prior Incident and escalation management experience
Proficient in C-level stakeholder management

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.

Apply Now

Refine Your Search

digital inclusion manager jobs in victoria

Support Escalation Manager

Studio Manager

People Experience Manager - Learning & Capability

Capacity and Availability Manager

ITSM Specialist - Service Level Manager

Digital Project Manager

Digital Platform Delivery | Senior Manager

Studio Manager

Change Release and SVT Manager

Digital Innovation Lead, AWS Worldwide Public Sector | Australia & New Zealand

Village Manager

Investigator, Complex Investigations

Manager Clinical Digital Learning Practice

Careers & Pathways Manager - Ongoing

Team Manager – Environment - Relocate to Canberra

Technical Project Manager - 12 month Max tenure contract

Brand Manager

Project Coordinator - Diversity, Equity and Inclusion

Project Manager

Business Strategy Consultant / Manager & Senior Manager - Sydney and Melbourne

I want to receive the latest job alert for digital inclusion manager in victoria

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