In-Demand Client success manager Jobs in Victoria

Client Success Manager
Circana Australia —Melbourne VIC
- Remote
- Machine learning
- Organisational skills
- AI
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Client Success Manager
Circana —Melbourne VIC
- Full-time
- Machine learning
- Organisational skills
- AI
Wanted: Operations Manager for Australia's Fastest Growing Digital Agency
King Kong —South Yarra VIC
- $100,000 - $150,000 a year
- Full-time
- Hybrid work
- Management
- Master's degree
- Organisational skills
- Work from home
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Customer Success Manager
Centorrino Technologies —Melbourne VIC
- $110,000 - $140,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick Apply
Customer Success Manager - Risk Management - SaaS (Hybrid)
Riskonnect —Melbourne VIC
- Full-time
- Management
- Salesforce
- Microsoft Office
Quick Apply
Customer Success Manager
Thomson Reuters —Melbourne VIC
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Office
- Tuition reimbursement
- Work from home
Technical Customer Success Manager
Triskele Labs —Melbourne VIC
- $100,000 - $120,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Communication skills
Quick Apply
Client Success Manager
RSM —Melbourne VIC
- Full-time
- ERP systems
- Microsoft Office
- Leadership
- On-the-job training
3d
Account / Business Manager (Plastics) - Laverton North, VIC
Redox —Laverton North VIC
- $150,000 - $190,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Bachelor's degree
- Free food
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Project Manager - Client Onboarding
Acquire Intelligence —Melbourne VIC
- Full-time
- CRM software
- PMP
- Salesforce
Return to Work Case Manager
Gallagher Bassett —Melbourne VIC
- Hybrid work
- Databases
- Administrative experience
- Organisational skills
- Work from home
- Parental leave
Customer Success Manager - Risk Management - SaaS (Hybrid)
Riskonnect Inc. —Melbourne VIC
- Full-time
- Management
- Salesforce
- Microsoft Office
Senior Performance Manager
Reform Digital —South Yarra VIC
- $90,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- Analysis skills
- AI
- Marketing
- Work from home
- Gym membership
Quick Apply
Client Account Manager
Advanced Solutions International —Melbourne VIC
- $65,000 - $80,000 a year
- Full-time
- Remote
- CRM software
- Management
- Sales
- Employee assistance program
Passenger Services Manager
Swissport International AG —Melbourne VIC
- Full-time
- Administrative experience
- Leadership
- Communication skills
- Opportunities for advancement
13d
Client Relationship Manager - Vic Mid-Market
Lenovo —Melbourne VIC
- Full-time
- CRM software
- Sales
- Master's degree
Strategic Program Manager, AWS Professional Services
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- Computer Science
- PMP
- Engineering
3d
Key Account Manager
Toll Group —Victoria
- Full-time
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
HCP Case Manager
genU —Geelong VIC
- $44.58 - $47.97 an hour
- Full-time
- Management
- Microsoft Office
- Analysis skills
- Employee assistance program
- Referral program
12d
Customer Success Manager
Timescapes —Melbourne VIC
- $90,000 - $105,000 a year
- Full-time
- Hybrid work
- Construction experience
- AI
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply

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client success manager jobs near victoria

Client Success Manager

Circana Australia
Melbourne VIC

Quick Apply

Job Details

Qualifications

Jira
Machine learning
Confluence
Natural language processing
Organisational skills
HTTPS
AI
Communication skills

Full Job Description

Manager, Client Success

Let’s be unstoppable together!

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana.

Learn more at www.circana.com (http://www.circana.com/).

What will you be doing?

We are seeking a user-focused, detail-oriented, resourceful individual to support the ongoing success of Emiri client deployments. This role bridges product support, user experience, and development by investigating issues, coordinating resolutions, coaching commercial teams, and managing communication between users, client service teams, and product development.

Job Responsibilities

Apply a voice of customer lens to user feedback and issues to surface enhancement opportunities and influence the product roadmap

Own issue root cause identification and resolution to triage root causes between feature enhancements, system bugs, and user education

Coach commercial teams on the configuration and functionality of Liquid AI; support key client meetings and demos

Support setup, configuration, and QA of client models

Drive continuous improvement of support processes, tools and user education materials

Clearly communicate guidance and resolutions to users or internal teams

Test new enhancements or fixes prior to release to ensure quality and expected behavior

Prepare concise write-ups of confirmed bugs or feature requests for the development team

Requirements

Familiarity with Circana tools, including Unify+, model/report building, and ideally Emiri

Background in product or client support, operations, or troubleshooting technical issues, ideally with a focus on data-driven AI tools

Analytical and problem-solving skills, with the ability to investigate user reports, logs, and system behavior to identify root causes

Strong organizational skills to support multiple client deployments and maintain flawless on-time delivery and service levels

Strong communication abilities, especially in simplifying technical concepts for non-technical users and collaborating across teams

Tech-curious mindset, comfortable learning prompt engineering and system behavior, with a process-driven approach to managing issues, QA, and feedback loops

Familiarity with AI systems, natural language processing tools, or machine learning products

Experience using tools like Jira, Confluence, or similar issue tracking and documentation systems

5+ years of experience in client support for data analytics and reporting

Circana Behaviors

As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

Stay Curious: Being hungry to learn and grow, always asking the big questions.

Seek Clarity: Embracing complexity to create clarity and inspire action.

Own the Outcome: Being accountable for decisions and taking ownership of our choices.

Center on the Client: Relentlessly adding value for our customers.

Be a Challenger: Never complacent, always striving for continuous improvement.

Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.

Commit to each other: Contributing to making Circana a great place to work for everyone.

Location

This position can be located in the following area(s): Australia

Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice (https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.circana.com%2Fcandidate-privacy-notice%2F&data=05%7C02%7CSarah.Dutille%40circana.com%7C686d6e77ad604a43171e08dcf4f324b6%7C43728c2044474b27ac2e4bdabb3c0121%7C0%7C0%7C638654572350943196%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=PQDi90rj%2F44ipptKRuKQJZFkcdZ%2BLZCGX4IoUL2ANI8%3D&reserved=0) ) Your current employer will not be contacted without your permission.

#LI-AO1

#Remote

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Refine Your Search

client success manager jobs in victoria

Client Success Manager

Client Success Manager

Wanted: Operations Manager for Australia's Fastest Growing Digital Agency

Customer Success Manager

Customer Success Manager - Risk Management - SaaS (Hybrid)

Customer Success Manager

Technical Customer Success Manager

Client Success Manager

Account / Business Manager (Plastics) - Laverton North, VIC

Project Manager - Client Onboarding

Return to Work Case Manager

Customer Success Manager - Risk Management - SaaS (Hybrid)

Senior Performance Manager

Client Account Manager

Passenger Services Manager

Client Relationship Manager - Vic Mid-Market

Strategic Program Manager, AWS Professional Services

Key Account Manager

HCP Case Manager

Customer Success Manager

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