In-Demand caller Jobs in victoria

Customer Contact Officer
Serco Plc —Ballarat VIC
- Part-time
- Customer service
- Computer skills
- On-the-job training
- Employee assistance program
Administration Assistants
Baptcare —Jeeralang VIC
- $32.83 - $33.42 an hour
- Part-time
- Administrative experience
- Employee assistance program
7d
Casual Nanny (Babysitter) and Personal Assistant
Zeumic —St Kilda East VIC
Loss Prevention Officer
Costco AU —North Melbourne VIC
- Full-time
- Google Suite
- Senior Secondary Certificate of Education
- Education
Emergency Communications Officer (Ballarat)
Triple Zero Victoria —Ballarat VIC
- $57,086 - $66,110 a year
- Full-time
- Free parking
- Paid training
Telehealth Nurse (Health Direct)
Serco Plc —Melbourne VIC
- Part-time
- No degree
- Work from home
Reception Services Officer
Department of Families, Fairness and Housing —Melbourne City Centre VIC
- Part-time
- Recruiting
10d
Medical Receptionist
National Healthcare Unity —Bentleigh VIC
- $25 - $32 an hour
- Part-time
- Medical office experience
- Administrative experience
- Clinic
Quick Apply
10d
Receptionist
Uniting Vic.Tas —Morwell VIC
- Part-time
- Customer service
- Office
- Administrative experience
- Employee assistance program
2d
Client Service Consultant
Slater and Gordon —Ringwood VIC
- Part-time
- Hybrid work
- Customer service
- Parental leave
Emergency Communications Officer (Burwood East)
Triple Zero Victoria —Melbourne Eastern Suburbs VIC
- $57,087 - $66,110 a year
- Full-time
- Free parking
- Paid training
Receptionist - Student Services
Melbourne Grammar School —South Yarra VIC
- Full-time
Web and Admin
Zeumic —St Kilda East VIC
- 8 hour shift
- Microsoft Word
- Microsoft Excel
Claims Support Officer
Coles Group —Hawthorn East VIC
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Free parking
- Employee stock purchase plan
Contact Centre Representative (Part Time) @ BOUNCE Support Office
BOUNCE —Melbourne VIC
- Part-time
- Communication skills
- Free parking
- Employee assistance program
Quick Apply
Contact Centre Representative (Full Time) @ BOUNCE Support Office
BOUNCE —Melbourne VIC
- Weekend availability
- Communication skills
- Free parking
- Employee assistance program
Quick Apply
Intake Officer - Melbourne
Knowmore Legal Service —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Microsoft Office
- Administrative experience
- Annual leave
- Work from home
Quick Apply
9d
Senior Associate - Medico Legal Advisory Service (open to location)
Avant —Melbourne VIC
- Part-time
- Hybrid work
- Time management
9d
Care Services Specialist, Melbourne
Nurse Next Door Home Care Services —Hawthorn VIC
- Hospitality
- Google Suite
- Sales
Inside Sales Representative-Australia
Kennametal —Melbourne VIC
- CRM software
- Sales
- Microsoft Office
Quick Apply

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Customer Contact Officer

Serco Plc -
Ballarat VIC

Apply Now

Job Details

Part-time

Benefits

Employee rewards program
On-the-job training
Employee assistance program

Qualifications

Customer service
Computer skills

Full Job Description

Serco is a place where you can grow

Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.

You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:

Fully paid, 5 weeks full-time comprehensive on-the-job training at our contact centre
Ongoing training tailored to your personal and career development goals, including opportunities outside your current team or location
Access to our extensive benefits including our rewards and discounts program
Working in a friendly and diverse team with inclusivity and care at the heart of everything we do
Access to Sonder, our 24/7 Employee Assistance Program

Make an impact at Serco

Based onsite in Ballarat, you’ll join a values-based team and do interesting work which matters in helping Victorians access essential public services.

Creating a positive and consistent experience for every customer through every interaction is at the heart of what we do.

As a Customer Contact Officer, you will respond and direct all inbound calls as well as complete online enquiries on behalf of our State Government client.

Guided by and following work instructions provided by the system we use, you’ll actively listen to each caller to understand their needs and their enquiry.

As a Customer Contact Officer, you’ll make a positive impact by:

Allocating calls to the most appropriate area or referral based on the callers’ need with support from the system and work instructions we use
Making the referral path and transfer the caller to the most appropriate service, e.g. 000, Crimestoppers., etc.
Completing a crime report or other report types in a timely manner

Important to know

Our team members answer inbound phone calls from Victorian citizens for non-emergency situations.Sometimes callers share details that others may find distressing such as family violence, assault, death or injury.

It’s important to note that whilst you may be exposed to this information, you will not need to handle these call types through to resolution.

The task requires you to follow prescribed work instructions and transfer these calls to the most appropriate channel.

You will receive regular check-ins with your Team Leader and be provided with resources to seek help and build your own tailored personal wellbeing plan.

Serco is a place for you

As a Customer Contact Officer, you’ll be servicing customer inbound and making outbound calls on behalf of our Victorian Government client.

Your passion for supporting customers and ability to communicate effectively will assist with resolving enquiries and creating a positive experience for our customers.

As a fast-growing and successful global company, Serco’s services span across the areas of justice, defence, space, customer services, health, and urban mobility.

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals.

You could be a great fit if you have:

Demonstrated experience providing high quality customer service in a fast-paced environment
The ability to competently navigate software platforms/screens simultaneously
Listen and communicate effectively and show empathy
The ability to maintain a calm, resilient composure
Demonstrated experience in the highest standards of professional conduct, supporting others and working collaboratively in a team environment
An interest in learning new information and embracing feedback on the job

To be considered for this role, you must be:

An Australian Citizen or hold an appropriate unrestricted work rights
Willing to complete pre-employment and security checks, along with computer competency and cognitive assessments
Must be able to accomodate to 24/7 rotating roster

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco.

Apply Now

Refine Your Search

caller jobs in victoria

Customer Contact Officer

Administration Assistants

Casual Nanny (Babysitter) and Personal Assistant

Loss Prevention Officer

Emergency Communications Officer (Ballarat)

Telehealth Nurse (Health Direct)

Reception Services Officer

Medical Receptionist

Receptionist

Client Service Consultant

Emergency Communications Officer (Burwood East)

Receptionist - Student Services

Web and Admin

Claims Support Officer

Contact Centre Representative (Part Time) @ BOUNCE Support Office

Contact Centre Representative (Full Time) @ BOUNCE Support Office

Intake Officer - Melbourne

Senior Associate - Medico Legal Advisory Service (open to location)

Care Services Specialist, Melbourne

Inside Sales Representative-Australia

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