In-Demand Behavior support manager Jobs in Victoria

Duty Manager
Marriott International, Inc —Melbourne VIC
- Full-time
- Hospitality
- Administrative experience
- Senior Secondary Certificate of Education
Talent Acquisition Partner
Podium —Melbourne VIC
- $650 a month
- Sales
- Recruiting
- AI
Quick Apply
Guest Experience Manager
Marriott International, Inc —Melbourne VIC
- Full-time
- No experience needed
- Senior Secondary Certificate of Education
- Education
1d
Project Manager - Global Services | Melbourne
Schneider Electric —Melbourne VIC
- Full-time
- Hybrid work
- Annual leave
- Opportunities for advancement
12d
Marketing and Communications Manager - APAC
University of Michigan —Melbourne VIC
- $88,000 - $122,000 a year
- Full-time
- Remote
- Marketing
- Writing skills
- English
1d
Service Manager - Specialist Services
Yooralla —Melbourne VIC
- Full-time
- CPR Certification
- First Aid Certification
- Leadership
2d
Service Manager - Reed Crescent
Yooralla —Gippsland VIC
- $50.51 an hour
- Full-time
- Leadership
- Communication skills
Correctional Officers - Full Time
The GEO Group Australia Pty Ltd —Ravenhall VIC
- $31.67 an hour
- 12 hour shift
- No experience needed
- Conflict management
- Free parking
- Paid training
Implementation Manager New
Podium —Melbourne VIC
- Microsoft Excel
- HVAC
- AI
- Free food
2d
Project Manager
Verra Mobility —South Melbourne VIC
- Azure
- PMP
- Recruiting
Quick Apply
Facilities Manager
CBRE —Melbourne VIC
- Full-time
- Management
- Education
- Bachelor's degree
Senior Specialist, Membership & CRM (12-Month Contract)
Adidas —Melbourne VIC
- Full-time
- CRM software
- Communication skills
- Marketing
Positive Behaviour Support - Senior / Lead
Hearth Support Services —Glen Iris VIC
- Full-time
- Hybrid work
- Bachelor's degree
- Free parking
Quick Apply
Disability Support Worker in North Melbourne
Alliance MultiCare Services —North Melbourne VIC
- $35 - $63 an hour
- First Aid Certification
- In-person
- Communication skills
- Travel reimbursement
Quick Apply
2d
Area Manager - Melbourne's North, West & Regional Victoria
Village Roadshow —Victoria
- Full-time
- Hybrid work
- Leadership
4d
Disability Support Worker in West Melbourne
Alliance MultiCare Services —West Melbourne VIC
- $35 - $63 an hour
- First Aid Certification
- In-person
- Communication skills
- Travel reimbursement
Quick Apply
2d
HSE Advisor Victoria & Tasmania
Schneider Electric —Melbourne VIC
- Full-time
- Management
- Microsoft Office
- Construction experience
- Opportunities for advancement
Implementation Manager
Podium —Melbourne VIC
- Microsoft Excel
- HVAC
- AI
- Free food
Quick Apply
2d
Project Manager - BMS
Schneider Electric —Melbourne VIC
- Full-time
- PMP
- Microsoft Office
- Analysis skills
- Parental leave
- Employee discount
11d
Marketing Manager – Events & Community (Australia)
Binance —Melbourne VIC
- Full-time
- Hybrid work
- AI
Quick Apply

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Duty Manager

Marriott International, Inc -
Melbourne VIC

Apply Now

Job Details

Full-time

Qualifications

Hospitality
Administrative experience
Senior Secondary Certificate of Education
Education
Hospitality Management
Front desk
Guest services

Full Job Description

Additional Information
Job Number26100739
Job CategoryRooms & Guest Services Operations
Location205 Collins Street, Melbourne, Victoria, Australia, 3000
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Supporting Property Operations and Guest Relations Needs

Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

Communicates any variations to the established norms to the appropriate department in a timely manner.

Sends copy of MOD report to all departments on a daily basis.

Strives to improve service performance.

Ensures compliance with all policies, standards and procedures.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Supporting Profitability Goals

Understands and complies with loss prevention policies and procedures.

Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Managing the Guest Experience

Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.

Empowers employees to provide excellent customer service.

Provides immediate assistance to guests as requested.

Serves as a leader in displaying outstanding hospitality skills.

Sets a positive example for guest relations.

Responds to and handles guest problems and complaints.

Ensures employees understand customer service expectations and parameters.

Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.

Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Records guest issues in the guest response tracking system.

Assisting Human Resources Activities

Participates as needed in the investigation of employee and guest accidents.

Observes service behaviors of employees and providing feedback to individuals.

Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.

Celebrates successes and publicly recognizes the contributions of team members.

Ensures employees are cross-trained to support successfully daily operations.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.

Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

Apply Now

Refine Your Search

behavior support manager jobs in victoria

Duty Manager

Talent Acquisition Partner

Guest Experience Manager

Project Manager - Global Services | Melbourne

Marketing and Communications Manager - APAC

Service Manager - Specialist Services

Service Manager - Reed Crescent

Correctional Officers - Full Time

Implementation Manager New

Project Manager

Facilities Manager

Senior Specialist, Membership & CRM (12-Month Contract)

Positive Behaviour Support - Senior / Lead

Disability Support Worker in North Melbourne

Area Manager - Melbourne's North, West & Regional Victoria

Disability Support Worker in West Melbourne

HSE Advisor Victoria & Tasmania

Implementation Manager

Project Manager - BMS

Marketing Manager – Events & Community (Australia)

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