About Pinnacle Hire
Pinnacle Hire is a national pump and generator hire company with approximately eight depots across Australia and around 120 staff.
It is a fast-moving operational business where IT directly supports the field depots are running equipment hire operations and need reliable, responsive support to keep things moving.
The IT team is small and lean. You will work closely with the IT Manager and have real visibility across the whole environment.
Role Purpose
This is a hands-on, onsite IT support role based in Melbourne.
The primary focus is keeping end users productive provisioning and managing devices, supporting onboarding and offboarding, and resolving day-to-day IT issues across the business.
Pinnacle Hire has high operational tempo with significant staff movement, each requiring a laptop, mobile, and full account setup. This role owns that process end to end.
You will also be the first point of contact for IT issues across Melbourne and provide remote support to other depots.
Key Responsibilities
Device Provisioning & Asset Management
- Provision and configure laptops and mobile devices for new starters
- Manage device returns, wipes, and redeployment for leavers
- Maintain accurate asset register laptops, mobiles, peripherals
- Coordinate device logistics across depots (courier, labelling, tracking)
- Manage device enrolment and configuration via Microsoft Intune
User Onboarding & Offboarding
- Create and configure user accounts across Microsoft 365, Entra ID, and business applications
- Set up email, Teams, SharePoint access, and application licences for new starters
- Execute leaver processes account disabling, licence removal, data retention
- Maintain onboarding/offboarding checklists and ensure consistent execution
End-User Support
- Provide L1/L2 support to Melbourne staff and remote depot users via Atera RMM
- Troubleshoot hardware, software, connectivity, and Microsoft 365 issues
- Manage printers, peripherals, and basic networking at the Melbourne office
- Escalate complex issues to the Head of IT with clear diagnosis and steps already taken
Microsoft 365 Administration
- Manage user accounts, licences, shared mailboxes, and distribution lists in M365 Admin and Entra ID
- Handle password resets, MFA setup, and basic Conditional Access issues
- Support Teams, SharePoint, and OneDrive for end users
- Basic Exchange Online troubleshooting mail flow, spam, forwarding
General IT Operations
- Maintain IT documentation and the knowledge base
- Coordinate with vendors for warranty, hardware replacements, and software licensing
- Support the Head of IT with project tasks and ad hoc infrastructure work as directed
Skills & Experience
Essential
- 2+ years in an IT support or helpdesk role
- Solid Microsoft 365 administration: user accounts, licences, Exchange Online, Teams
- Entra ID (Azure AD) account management, groups, MFA
- Microsoft Intune — device enrolment and basic policy management
- Windows 10/11 endpoint support and troubleshooting
- Experience with an RMM tool (NinjaOne, Atera, ConnectWise, or equivalent)
- Organised and process-driven — able to run repetitive provisioning work accurately at volume
- Clear written and verbal communication
Desirable
- Experience in a multi-site or distributed business environment
- Mobile device management (iOS/Android via Intune or similar)
- Basic PowerShell for user administration tasks
- Familiarity with ticketing systems and IT documentation tools
- Microsoft certifications (MS-900, MD-102, or similar)
What We're Looking For
The person who succeeds in this role is reliable, methodical, and takes ownership of their work. Onboarding 30+ users a year means provisioning is not a one-off task it is a core part of the job, and it needs to be done accurately and consistently every time.
You do not need to be a senior engineer. You do need to be someone who follows a process properly, communicates clearly when something is wrong, and does not need to be reminded twice.
This is a good role for someone earlier in their career who wants real breadth, direct access to a senior IT leader, and exposure to a varied environment as they grow.
Why Pinnacle Hire
- Small IT team you will have visibility and ownership, not just a ticket queue
- Stable, established Australian business with national footprint
- Genuine opportunity to grow into broader IT responsibilities over time
- Melbourne-based with a supportive team environment
Position Title
IT Support Officer
Classification
L1/L2 — Junior to Intermediate
Location
Melbourne (onsite, with travel to depots as required)
Employment Type
Full-time
Reports To
IT Manager
Hours
Monday to Friday, standard business hours
Application Question(s):
- Do you have experience administering Microsoft 365, including user accounts, licences, Exchange Online, and Teams?
- Are you experienced in managing Entra ID (Azure AD), including user accounts, groups, and MFA?
- Do you have experience with Microsoft Intune, including device enrolment and basic policy management?
- Are you proficient in supporting and troubleshooting Windows 10 and Windows 11 endpoints?
- Have you used an RMM tool such as NinjaOne, Atera, ConnectWise, or a similar platform?
- Are you organised and process-driven, with the ability to accurately handle repetitive provisioning tasks at volume?
- Do you have clear written and verbal communication skills?
Experience:
- IT support: 3 years (Preferred)
Language:
Work Authorisation:
Work Location: In person
