In-Demand patient services officer Jobs in townsville qld

Patient Services Officer
Mater Group —Townsville QLD
- $39.79 - $44.25 an hour
- 8 hour shift
- Administrative experience
- Working with children
- Data entry
- Health insurance
- Employee assistance program
13d
Patient Services Officer
Queensland Government —Townsville QLD
- Call employer
- Communication skills
- Annual leave
7d
Patient Services Officer (Outpatients Clinics Reception)
Queensland Government —Townsville QLD
- Call employer
- Administrative experience
- Annual leave
2d
Patient Services Officer - Diabetes
Queensland Government —Townsville QLD
- Temporary
- Customer service
- Microsoft Office
- Annual leave
5d
Administration Officer - Reliever (Specialty Wards)
Queensland Government —Townsville QLD
- Weekend availability
- Organisational skills
- Communication skills
- Annual leave
8d
Administration Officer (Surgical Wards)
Queensland Government —Townsville QLD
- Part-time
- Microsoft Office
- Conflict management
- Annual leave
5d
Infection Control Officer
Mater Group —Townsville QLD
- $56.08 - $60.05 an hour
- Research
- Analysis skills
- Working with children
- Health insurance
- Employee assistance program
1d
Principal Medical Education Officer
Mater Group —Townsville QLD
- $62.74 - $67.20 an hour
- Part-time
- Management
- Working with children
- Education
- Health insurance
- Employee assistance program
6d
Medical Officer RoPP Magnetic Island
Queensland Government —Townsville QLD
- Temporary
- Private practice
- Research
- Annual leave
Visiting Medical Officer – Infectious Disease Physician (Mater Private Hospital Townsville)
Mater Group —Townsville QLD
- Private practice
- Patient care
Visiting Medical Officer – Rehabilitation Physician (Mater Private Hospital Townsville)
Mater Group —Townsville QLD
- Private practice
- Leadership
- Communication skills
Senior Medical Officer - Magnetic Island
Queensland Government —Townsville QLD
- Temporary
- Research
- Annual leave
Career Medical Officer
Mater Group —Townsville QLD
- $220,000 a year
- Full-time
- ICU experience
- Health insurance
- Employee assistance program
Registrar or Principal House Officer - Vascular Surgery
Queensland Government —Townsville QLD
- Temporary
- Annual leave
Dental Assistant
Queensland Government —Townsville QLD
8d
Senior Registrar or Registrar or Principal House Officer - Persistent Pain
Queensland Government —Townsville QLD
- Temporary
- Patient care
- Communication skills
- Negotiation
- Annual leave
7d
Registrar - Pelvic Pain
Queensland Government —Townsville QLD
- Temporary
- Research
- Annual leave
Computerised Maintenance Management System Officer
Queensland Government —Townsville QLD
- Call employer
- Maintenance
- Construction
- Communication skills
- Annual leave
12d
Senior Staff Specialist or Staff Specialist - Urology
Queensland Government —Townsville QLD
- Full-time
- Annual leave
General Practitioner
Serco Plc —Townsville QLD
- Weekend availability
- Free parking
- Employee assistance program

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Patient Services Officer

Mater Group -
Townsville QLD

Apply Now

Job Details

Permanent | Part-time | Casual
$39.79 - $44.25 an hour
13 days ago

Benefits

Health insurance
Employee assistance program
Salary packaging
Insurance services
On-site parking

Qualifications

Administrative experience
Working with children
Data entry
Communication skills
Hospital experience

Full Job Description

Job no: 505830
Work type: Permanent
Location: Townsville
Categories: Administration

About the role

Mater Private Hospital Townsville is seeking an experienced Administrator / Patient Services Officer to join our Patient Services team, supporting our busy Emergency Department.

We currently have one part-time position (40 hours per fortnight) and two casual positions available. These roles are suited to individuals who are flexible, reliable, and forward-thinking, with the ability to multitask and work effectively across a rotating roster.

Shift times vary across the departments with shifts in Emergency between 6:45am and 10:15pm. Monday to Friday (typically 6-hour shifts) and 8-hour shifts on weekends.

Salary range: Permanent Position- $39.79 - $44.25 per hour plus superannuation and access to not-for-profit salary packaging up to $15,900 + access to many staff benefits!

Salary range: Casual Position- $39.79 - $44.25 per hour plus 25% Casual Loading plus superannuation and access to not-for-profit salary packaging up to $15,900 + access to many staff benefits!

What you’ll be doing

Accurately enter all patient registration details into hospital systems.
Verify patient eligibility with health funds, including waiting periods, financial status, and policy coverage.
Identify and communicate any out‑of‑pocket expenses such as excesses, copayments, and fee estimates.
Prepare hospital charge estimates when PEA (Pre‑Existing Ailment) rules apply.
Manage patient admissions, discharges, and transfers efficiently and accurately.
Respond to all phone calls, emails, and patient enquiries with professionalism and clarity.
Work collaboratively within an interdisciplinary team to deliver timely and precise administrative support.
Coordinate and structure outpatient clinic appointments.
Maintain effective relationships with consultants to support smooth clinical operations.
Prepare, track, file, and maintain medical records, while assisting with wayfinding and general enquiries.

About you

To be successful in this role, you will possess:

Demonstrated ability to work methodically with speed, efficiency, and exceptional attention to detail in a time-pressured environment.
Proven experience working in an administrative role within a medical or hospital environment or extensive data entry experience.
Sound computer literacy and numeracy skills, well-developed keyboard skills, and familiarity with patient administration systems.
Sound written and verbal communication skills with internal and external stakeholders.
Demonstrated effective interpersonal skills and ability to work under the direction of others in a multidisciplinary team environment.

Why join us?

Mater is Queensland’s largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We’re leaders in healthcare, education, fundraising & philanthropy and research — and it’s our people who make the difference.

We’re looking for passionate individuals to join our team and help shape the future of care. At Mater, you’ll be part of a purpose-driven organisation that values innovation, compassion, and excellence.

Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
Grow your career with access to industry-leading training and professional development through Mater Education
Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
Access a range of health and wellbeing services with a corporate discount on private health insurance
Exclusive discounts across dining, retail, travel, accommodation (just to name a few!)
Stay active with unlimited access to discounted gyms via the Fitness Passport program
Convenient, discounted on-site parking
Enjoy great food with reduced prices at our campus cafés and coffee spots
Join Queensland’s Largest and Most Innovative Not-for-Profit Healthcare Team

Be part of something bigger. Make your move with Mater. #GETBETTERWITHMATER

Applications close on Thursday 4th June 2026. Please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW. Direct applications only — we are not engaging recruitment agencies at this time. All successful candidates may be required to complete pre‑employment checks (including criminal history, working rights, medical and working with children checks).

Mater offers a safe, supportive, flexible and inclusive workplace where everyone is valued. We welcome applications from people of all backgrounds and abilities. Visit our Reconciliation webpage.

Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.

Advertised: 21 May 2026 E. Australia Standard Time
Applications close: 04 Jun 2026 E. Australia Standard Time

Apply Now

Refine Your Search

patient services officer jobs in townsville qld

Patient Services Officer

Patient Services Officer

Patient Services Officer (Outpatients Clinics Reception)

Patient Services Officer - Diabetes

Administration Officer - Reliever (Specialty Wards)

Administration Officer (Surgical Wards)

Infection Control Officer

Principal Medical Education Officer

Medical Officer RoPP Magnetic Island

Visiting Medical Officer – Infectious Disease Physician (Mater Private Hospital Townsville)

Visiting Medical Officer – Rehabilitation Physician (Mater Private Hospital Townsville)

Senior Medical Officer - Magnetic Island

Career Medical Officer

Registrar or Principal House Officer - Vascular Surgery

Dental Assistant

Senior Registrar or Registrar or Principal House Officer - Persistent Pain

Registrar - Pelvic Pain

Computerised Maintenance Management System Officer

Senior Staff Specialist or Staff Specialist - Urology

General Practitioner

I want to receive the latest job alert for patient services officer in townsville qld

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