In-Demand Qantas customer service role Jobs in Toowong, Qld

Senior Service Desk Analyst
Auto & General Holdings —Toowong QLD
- Customer service
- Administrative experience
- Communication skills
- Parental leave
- Gym membership
Quick Apply
12d
Ground Crew - Freight
Qantas Freight —Brisbane QLD
- Part-time
- Forklift
- On-the-job training
- Parental leave
Quick Apply
Claims Consultant - Veterinary Nurse
Auto & General Holdings —Toowong QLD
- Rotating roster
- Communication skills
- Parental leave
- Employee discount
Quick Apply
Patient Services Officer
GenesisCare —Chermside QLD
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Health insurance
- Employee assistance program
4d
Bitumen Scheduler
Downer Group —Brisbane Airport QLD
- Microsoft Excel
- Computer skills
- Health insurance
- Employee assistance program
Senior Test Analyst
Auto & General Holdings —Toowong QLD
- Management
- Software development
- Agile
- Work from home
- Parental leave
Quick Apply
Talent Acquisition Partner
Auto & General Holdings —Toowong QLD
- Management
- Microsoft Office
- Recruiting
- Work from home
- Parental leave
Quick Apply
Accounts Payable Officer
Auto & General Holdings —Toowong QLD
- Microsoft Word
- Microsoft Excel
- Management
- Work from home
- Parental leave
Quick Apply
Fulfillment Centre Manager
Knauf Australia —Geebung QLD
- $120,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Health insurance
- Parental leave
Automation Analyst
Auto & General Holdings —Toowong QLD
- Hybrid work
- Azure
- DevOps
- AWS
- Work from home
- Employee discount
Quick Apply
Lifestyle (Motorcycle, Pet and Travel) Product & Underwriting
Auto & General Holdings —Toowong QLD
- Google Suite
- Microsoft Office
- Analysis skills
- Work from home
- Parental leave
Quick Apply
10d
Java Developers
Auto & General Holdings —Toowong QLD
- DevOps
- SQL
- AWS
- Work from home
- Parental leave
Quick Apply
Test Lead
Auto & General Holdings —Toowong QLD
- Management
- No degree
- Software development
- Work from home
- Parental leave
Quick Apply
5d
Service Now Developer
Auto & General Holdings —Toowong QLD
- Computer Science
- Analysis skills
- Bachelor's degree
- Work from home
- Parental leave
Quick Apply
3d
Truck Driver
Knauf Australia —Geebung QLD
- $36 an hour
- Full-time
- Computer skills
- Health insurance
- Parental leave
Manager Business Continuity & Third-Party Management
Auto & General Holdings —Toowong QLD
- Hybrid work
- Management
- Leadership
- Communication skills
- Parental leave
- Gym membership
Quick Apply
10d
Truck Driver (Hand Unload)
Knauf Australia —Geebung QLD
- $36 an hour
- Overtime
- Health insurance
- Parental leave
Technical Lead
Auto & General Holdings —Toowong QLD
- SQL
- AWS
- Financial services
- Work from home
- Parental leave
Quick Apply
Full Stack Developer
Auto & General Holdings —Toowong QLD
- SQL
- AWS
- Software development
- Work from home
- Parental leave
Quick Apply
Qantas 2027 Engineering Apprenticeship Program - Brisbane
Qantas Group —Brisbane QLD
- Full-time
- Hand tools
- On-the-job training
- Parental leave
Quick Apply

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Senior Service Desk Analyst

Auto & General Holdings -
Toowong QLD

Quick Apply

Job Details

12 days ago

Benefits

Parental leave
Gym membership
Transportation links
Paid volunteer leave
Insurance services

Qualifications

Customer service
Administrative experience
Citrix
Communication skills
Time management

Full Job Description

Senior Service Desk Analyst

Your new team

Our Service Desk team is at the heart of Auto & General's Technology division, keeping our people connected and productive by delivering responsive, high-quality ICT support across the business. As the first line of technology support, the team handles everything from day-to-day incidents to complex escalations — and takes pride in delivering an exceptional experience for every user. It's a fast-paced, collaborative environment where your technical expertise makes a real difference in helping A&G achieve its goal of being Australia's best insurer.

The role

As a Senior Service Desk Analyst, you'll be the first point of escalation for incidents and service requests, providing expert ICT support to users while mentoring and upskilling the broader Service Desk Analyst team. You'll play a key role in driving improvements to service desk practices and ensuring technology systems run at their best.

Serve as the first point of escalation for Service Desk Analysts, resolving complex and escalated ICT incidents and service requests
Provide telephone, face-to-face, and remote technical support to users across the business
Triage and resolve a wide range of ICT issues across computers, printers, multifunction devices, tablets, and smartphones
Liaise with third-party vendors to resolve incidents and service requests as required
Maintain accurate log entries of service requests and incidents, including resolution timeframes and updates
Contribute to the development and maintenance of ICT support documentation
Identify and implement improvements to Service Desk practices and procedures
Guide users to self-resolve issues through agreed procedures and knowledge-sharing
Mentor and actively upskill the Service Desk Analyst team through knowledge sharing and coaching
Provide rostered after-hours support services as required

What experience you'll bring

3–5 years of experience in a frontline Service Desk or ICT support role
Strong technical knowledge across user administration, networking, telephony systems, virtualised environments, and Citrix
Experience with or strong motivation to automate routine tasks using PowerShell or other scripting languages
Exceptional troubleshooting and problem-solving skills with the ability to work independently
Outstanding time management and the ability to multitask effectively in a high-pressure environment
Excellent customer service skills with strong oral and written communication
Experience mentoring or upskilling junior team members (advantageous)
Relevant tertiary qualifications or industry certifications in conjunction with experience

Location

Close to a variety of public transport and easy parking options, the Toowong office has excellent end of trip facilities (including secure bike storage and showers), outdoor spaces and plenty of modern collaborative areas to work and connect with colleagues. Conveniently based at Toowong Village tower with views of the mountains and the Brisbane River, our location is only 4 km from the city and provides access to retail, restaurants and other amenities.

The benefits of working at A&G

Be rewarded — we recognise high performance and reward our people for their hard work through bonuses and other perks.
Options for leave — life happens, so we've got volunteer days, an additional paid 'ME' day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
Grow with us — we've got learning and professional development opportunities to suit everyone.
Give back — our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you're passionate about.
Take care of yourself — your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
Celebrate the wins — we love sharing our successes and celebrating together - join us and you've got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
Save money — as well as discounts on insurance products, we've teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

About us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community. Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, and Coles Insurance. We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer! If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

Internal Applicants: Please ensure your manager or team leader is aware of your application. If this sounds like your next challenge, click on the APPLY NOW button and submit your application.

We are accepting referrals for this position. If you know someone who has the right skills & experience, please encourage them to apply and advise our recruitment team.

Quick Apply

Refine Your Search

qantas customer service role jobs in toowong, qld

Senior Service Desk Analyst

Ground Crew - Freight

Claims Consultant - Veterinary Nurse

Patient Services Officer

Bitumen Scheduler

Senior Test Analyst

Talent Acquisition Partner

Accounts Payable Officer

Fulfillment Centre Manager

Automation Analyst

Lifestyle (Motorcycle, Pet and Travel) Product & Underwriting

Java Developers

Test Lead

Service Now Developer

Truck Driver

Manager Business Continuity & Third-Party Management

Truck Driver (Hand Unload)

Technical Lead

Full Stack Developer

Qantas 2027 Engineering Apprenticeship Program - Brisbane

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