In-Demand Support & client services occupations Jobs in Thornton, Nsw

Client Service Officer - Estate Planning and Administration (Newcastle)
NSW Trustee and Guardian —Newcastle NSW
- $87,199 - $95,482 a year
- Full-time
- Hybrid work
- Customer service
- Parental leave
- Employee assistance program
11h
Specialised Carer - Home Care
HammondCare —Cardiff NSW
- $32.91 - $36.50 an hour
- No experience needed
- Research
- Employee assistance program
Project Manager
NSW Public Works —Newcastle NSW
- $133,348 - $146,945 a year
- Full-time
- Engineering
- Administrative experience
- Construction experience
12d
Caseworker/Counsellor
Hunter New England Local Health District —Newcastle NSW
- $40.05 - $61.76 an hour
- Part-time
- Nursing
- Psychology
- Social Work
- Annual leave
- Parental leave
5d
Social Worker Level 3 - Lakeview Inpatient Unit
Hunter New England Local Health District —Newcastle NSW
- $61.31 - $63.29 an hour
- Part-time
- Management
- Communication skills
- Annual leave
- Parental leave
6d
Assistant in Nursing
Hunter New England Local Health District —Newcastle NSW
- $32.85 - $36.04 an hour
- Full-time
- Nursing
- Communication skills
- Time management
- Parental leave
- Employee assistance program
9d
Casual After Hours Nurse Manager
Hunter New England Local Health District —Newcastle NSW
- $75.35 - $76.85 an hour
- Full-time
- Management
- No degree
- Leadership
- Parental leave
- Employee assistance program
6d
Special Counsel, Commercial Law
Department of Climate Change, Energy, the Environment and Water —Newcastle NSW
- $178,315 - $197,753 a year
- Full-time
- Leadership
5d
Paediatric Speech Pathologist
Hunter New England Local Health District —Newcastle NSW
- $79,419 - $113,301 a year
- Full-time
- Bachelor's degree
- Communication skills
- Annual leave
- Parental leave
11d
Mental Health Clozapine Clinic, Clinical Nurse Specialist Grade 2
Hunter New England Local Health District —Newcastle NSW
- $128,301.89 - $132,523.13 a year
- Full-time
- Clinic
- No degree
- Leadership
- Annual leave
- Parental leave
6d
Occupational Therapist Sustaining NSW Families Plus Pilot
Hunter New England Local Health District —Newcastle NSW
- $61.31 - $63.29 an hour
- Part-time
- Experience working with children
- Annual leave
- Parental leave
1d
Speech Pathologist Sustaining NSW Families Plus Pilot.
Hunter New England Local Health District —Newcastle NSW
- $61.31 - $63.29 an hour
- Part-time
- Education
- Bachelor's degree
- Paediatrics
- Annual leave
- Parental leave
1d
Dietitian Level 3 Sustaining NSW Families Plus Pilot
Hunter New England Local Health District —Newcastle NSW
- $61.31 - $63.29 an hour
- Part-time
- Education
- Bachelor's degree
- Patient care
- Annual leave
- Parental leave
1d
Physiotherapist Sustaining NSW Families Plus Pilot
Hunter New England Local Health District —Newcastle NSW
- $61.31 - $63.29 an hour
- Part-time
- Experience working with children
- Patient care
- Paediatrics
- Annual leave
- Parental leave
1d

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Client Service Officer - Estate Planning and Administration (Newcastle)

NSW Trustee and Guardian -
Newcastle NSW

Apply Now

Job Details

Full-time
$87,199 - $95,482 a year
11 hours ago

Benefits

Parental leave
Employee assistance program

Qualifications

Customer service

Full Job Description

NSW Trustee and Guardian

Reference number

85978-44400343

Occupation

Financial Control/Management, Administration Officers

Work type

Full-Time

Location

Newcastle, Hunter & Region

Salary Information

Closing date

08 September 2026 at 11:59pm

Client Service Officer - Estate Planning and Administration (Newcastle Talent Pool) – NSW Trustee and Guardian

We are establishing a talent pool to fill current and future temporary vacancies. 35 hours per week.
days per week, subject to business requirements.
Clerk Grade: 3/4. $87,199 to $95,482 per annum, plus 12% superannuation, plus leave loading

About us
At NSW Trustee and Guardian our purpose is to support the rights, welfare, and interests of the people of NSW. The agency supports the NSW Trustee, the Public Guardian and the Commissioner of Dormant Funds to carry out their statutory functions. We do this by providing a range of customer-centred services, including Will-making, trustee, financial management and guardianship services, including some for the state’s most vulnerable people.

We support over 50,000 customers annually and manage almost seven billion dollars in customer assets. A NSW government agency within the Communities and Justice Portfolio, our services help support and protect people at critical moments in their lives.

Our commitment to diversity
Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds.

About the team
The Estate Planning and Administration division is responsible for delivering NSW Trustee and Guardian’s commercial services in Will making, as trustee, attorney, and as administrator/executor of deceased estates. The teams administer assets in accordance with the functions and obligations under the relevant legislation and makes legal decisions within legal frameworks and NSWTG’s prescribed delegations. The division delivers high quality service using a customer-centred approach and is delivered by:

Estate Administration
Trust and Powers of Attorney administration
Intestate, Life Estates and Crime Confiscation/Civil Forfeiture administration
Wills and Estate Planning

About the role – Trust Administration
Make a meaningful difference by managing trust matters with accuracy, empathy and care. As a Client Service Officer in Trust Administration, you will support beneficiaries and stakeholders while ensuring each matter is administered efficiently and in line with NSWTG’s responsibilities.

You will manage a portfolio of 30 - 40 trusts, contribute to 2,500 pooled matters and build trusted relationships through clear, professional and compassionate communication.

In this varied role, you will:

Process incoming funds, claims and distributions to beneficiaries.
Assess funding requests and obtain supporting documentation.
Liaise with solicitors, banks, insurers, financial institutions and government agencies.
Interpret wills, deeds, legal documents and relevant legislation.
Partner with legal, taxation, property and professional services specialists to deliver quality customer outcomes.
Build strong relationships with beneficiaries and their parents or guardians through regular, compassionate updates.

About the role – Deceased Estate Administration
Make a meaningful difference by guiding deceased estates through each stage with care, accuracy and professionalism.

You will manage a portfolio of 40–70 estates, build trusted relationships with beneficiaries and collaborate with specialist teams to deliver timely, customer-focused outcomes.

In this rewarding role, you will:

Interpret wills and legal documents.
Prepare and submit court applications.
Liaise with banks, insurers, financial institutions and government agencies.
Pay claims and distribute estate assets to beneficiaries.
Keep beneficiaries informed through clear, empathetic communication.
Partner with legal, taxation, property and professional services specialists to achieve quality outcomes.

For more information about the position, view the role description.

About you
You will thrive in this role if you bring:

Sound financial judgement, initiative and strong problem-solving skills.
The ability to prioritise competing demands and meet deadlines.
Knowledge of estate, trust or power of attorney administration—or the motivation to learn.
Experience interpreting legislation or working in a highly regulated environment.
Excellent communication, customer service and relationship-building skills.
A flexible, collaborative approach and willingness to work across teams to support customers.

Essential requirements

Ability to work at our Newcastle West office.
Willingness to be a part of a rotating phone roster shared on an equitable basis covering morning and afternoon shifts (between the hours of 9.00am to 5.00pm).
Willingness to have phone calls and team email accounts monitored for quality assurance and training purposes, and to participate in one-to-one review sessions for calls and emails.
Understand the Department’s Flexible Working Hours Agreement and to work within the required bandwidth.

What we offer
NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

work-life balance with flexible work options (start/finish times)
various leave options (recreation, parental, and flex leave of up to 24 days per year)
career development including study leave and acting opportunities
access to Fitness Passport and employee assistance program, and annual flu vaccinations

Be part of something bigger. For more information about joining us, visit the Careers page on our website.

How to apply
To apply for this role:

Complete the online application
Submit a resume (maximum five pages)
Submit brief cover letter (maximum two pages) outlining your skills, experience and suitability

For temporary roles
To be eligible for employment in NSW Trustee and Guardian, you must be an Australian or New Zealand citizen, or an Australian permanent resident.

Read: writing your job application for tips on the application process.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice applications and interview questions based on the focus capabilities listed in the role description.

Closing date
Applications close 11:59pm, Tuesday 8 September 2026.

For enquiries about the role, please contact Renee Tremayne, Principal Client Service Officer - Estate Planning and Administration, via email [email protected].

For enquiries about the recruitment process, please contact Antonio Caswell, Talent Advisor via email: [email protected].

Please do not send your applications directly via email, LinkedIn, or SEEK. Only applications submitted via the online portal will be accepted.

Please note:

If you need an adjustment in the recruitment process, please contact People and Culture via email at [email protected]
Offers of employment will be subject to reference checks and relevant clearances.

Thank you for your interest in this role. We look forward to receiving your application.

Apply Now

Refine Your Search

support & client services occupations jobs in thornton, nsw

Client Service Officer - Estate Planning and Administration (Newcastle)

Specialised Carer - Home Care

Project Manager

Caseworker/Counsellor

Social Worker Level 3 - Lakeview Inpatient Unit

Assistant in Nursing

Casual After Hours Nurse Manager

Special Counsel, Commercial Law

Paediatric Speech Pathologist

Mental Health Clozapine Clinic, Clinical Nurse Specialist Grade 2

Occupational Therapist Sustaining NSW Families Plus Pilot

Speech Pathologist Sustaining NSW Families Plus Pilot.

Dietitian Level 3 Sustaining NSW Families Plus Pilot

Physiotherapist Sustaining NSW Families Plus Pilot

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