Posted: 28/05/2026
Closing Date: 26/06/2026
Salary: $40,000.00 - $45,000.00
Job Type: Permanent - Part Time
Location: Blacktown Corporate Office
Job Category: Community Services and Development
About Us
SydWest Multicultural is a not-for-profit organisation which is committed in providing a broad range of services across Greater Western Sydney, the Inner West and the City of Sydney. We are a leading organisation on cultural diversity offers flexible and integrated services across the life cycle for refugees and migrants; support for seniors; disability support; women and families; youth; housing support; and settlement services.
SydWest Multicultural Services’ Mission is to deliver quality services meeting diverse needs to maximise individual and community outcomes.
Our Vision is to create an inclusive society where all people have equal opportunities to grow and thrive.
Purpose of the Role:
To ensure the seamless coordination and delivery of Supported Independent Living (SIL) services. Active engagement of participants, thoughtful matching of participants with suitable support workers, and fostering high-quality support through effective collaboration with both internal and external stakeholders.
Key accountabilities:
- Have a sound knowledge and understanding of the National Disability Insurance Scheme (NDIS) and the NDIS Quality & Safeguarding Commission
- Ensure all participant information including NDIS information, support requirements, risk profiles, approved restrictive practices, personal and health information is current, maintained and communicated to relevant parties
- Maintaining up-to-date compliance documents, including WHS checklists, evacuation plans etc.
- Regularly liaise with key stakeholders to ensure that services are meeting participant needs and priorities, and that services are being delivered in an efficient and effective manner
- Responsible for ensuring direct service staff (support workers) are provided with appropriate induction and training to effectively support SIL participants
- Manage the day to day operations of 2 SIL homes ensuring the delivery of services is compliant with funding and service agreements, policies and our strategic direction
- Ensuring supports provided are in line with Individual Support Plans, participant goals and are person centred
- Build and maintain strong, positive relationships with participants, their families, carers, and external stakeholders and agencies
- With a focus on creating a positive workplace culture, lead and manage the SWs by ensuring you are promoting safety and well-being of participants and staff at all times
- Provide regular support and supervision with support workers
- Participate in the recruitment and performance management of staff. This includes identifying staff training based on participant needs
- Deal with staff grievances or poor performance constructively in accordance with HR and refer to other managers or HOD as required
- Employ effective supervisory methodologies to develop team skills and raise individual performance and motivation levels
- Lead regular team meetings and trainings to keep staff informed and skills relevant
- Ensure resources are used correctly, safely, effectively and that they meet requirements and expectations
- Facilitate the timely approval of requests and completion of compliance, regulatory reports and administrative paperwork
- Ensure individual needs of all SIL residents are met, helping build skills and participate in the running of their home
- Compliance with NDIS Quality & Safeguarding requirements, including Privacy & Confidentiality, Duty of Care and Feedback & Complaints
- Assist the Rostering Coordinator to identify appropriate support staff
- Work closely with QRC to provide relevant information to resolve any incident or complaint efficiently and effectively
- Maintain NDIS Quality & Safety Commission standards, internal policies, and various funding body requirement if applicable
- Communicate with participants and their representatives regarding changes to policies, procedures, or processes
- Participate in the emergency on-call management system as rostered
- Complete monthly reports that contribute to reporting obligations
- Administrative tasks as requested by management.
Essential requirements:
- Certificate III, IV or Diploma, or equivalent experience
- Dedicate yourself to delivering outstanding customer service
- Capable of handling high-pressure or complex situations
- Possess strong organisational skills and a solid work ethic
- Collaborate effectively with team members in a constructive manner
- Maintain enthusiasm for learning new concepts and practices
- Encourage and seek out creative solutions to overcome team obstacles and support individuals for successful outcomes
- Demonstrate precision and attention to detail in administrative tasks
- Exhibit strong proficiency in time management
- Regularly evaluate personal progress and development
- Listen attentively to and appropriately address customer feedback
- Offer thoughtful and honest feedback to team members and managers
- Demonstrate patience and empathy towards customer needs
- Commitment to supporting participants with choice and control, using trauma-informed practices
- Resourceful attitude. i.e. creative and adaptable approach to resolving challenges and implementing solutions
- Excellent interpersonal and communication skills for effective engagement with diverse stakeholders
- Providing high quality and timely communication to participants, carers and support workers.
- Ability to provide excellent customer service while meeting organisational efficiency targets.
- Has a practical knowledge of relevant organisation systems, technology, policies and processes
- Ability to work cohesively in a multi-disciplinary team to drive organisational business and strategic goals
- Demonstrated ability to resolve complex issues or conflict in day-to-day operation
- Identifies and contributes to opportunities for innovation across teams
- Comprehensive knowledge of supports and services available in the market
- Monitors and maintains quality of service and reporting documentation
- Accuracy and attention to detail with data entry
- Strong planning and organisation skills
- Working With Children Check (or application in process)
- NDIS Workers Screening (or application in process).
Benefits:
SydWest offers a range of benefits to its workforce, including but not limited to
- Salary packaging $18,550 via pre-tax deduction meaning more take-home pay
- SydWest Paid Parental Leave after a certain period of consecutive service period
- SydWest subsided Health & Wellbeing activities, e.g. exercises and massage
- Portal Long Service Leave for all employees at SydWest
- Professional support including career development opportunities
- Recognition and Reward.
