In-Demand Retail customer service call center Jobs in Sydney Nsw

Contact Centre Ambassador
Richemont —Sydney NSW
- Weekend availability
- CRM software
- Customer service
- Salesforce
Commercial Account Executive- Customer Growth
Klaviyo —Sydney NSW
- $110,000 a year
- AI
- Marketing
Quick Apply
11d
Client Care Advisor | Full-Time | Sydney
Tiffany & Co. —Sydney NSW
- Weekend availability
- Management
- Sales
Data Center Metro Director
Microsoft —Sydney NSW
- Full-time
- Azure
- Management
- Computer Science
Mgr. Technical Support Engineering
UKG (Ultimate Kronos Group) —Sydney NSW
- Weekend availability
- CRM software
- Microsoft Excel
- Customer service
Software Development Engineer, AWS Networks
Amazon Support Services Pty Ltd —Sydney NSW
- Full-time
- Computer Science
- AWS
- Bachelor's degree

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Customer Care Agent
Greenstone Financial Services —Norwest NSW
We are passionate about our core values, which contribute towards the positive culture that supports our employees, our customers and our community.
$67,000 a year
Quick Apply
7d
Casual Retail Sales Assistant
Naptress —Rhodes NSW
Previous retail, sales, or customer service experience (furniture or bedding industry experience is highly regarded but not essential).
$35.00 - $44.71 an hour
Quick Apply

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retail customer service call center jobs near sydney nsw

Contact Centre Ambassador

Richemont -
Sydney NSW

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Job Details

Qualifications

CRM software
Mandarin
SAP CRM
Customer service
Salesforce
English
Communication skills
Retail sales

Full Job Description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

Be a part of our Team!

We are looking for someone who has experience in retail sales or a customer service role to join our Maison in our Client Relations team.

The Cartier Client Relations Centre (CRC) Brand Ambassador will represent the Maison in all customer contact via telephone, e-mail, live chat and social media. The Ambassador will handle client enquires according to Cartier’s Quality Standards and will represent the brand’s identity and vision at all times. With excellent communications skills, the Ambassador is able to accommodate all customer requests, including service requests and sales inquiries.

If you have passion for delivering exceptional customer service and enjoy working in a dynamic, inclusive team, we welcome you to apply now!

HOW WILL YOU MAKE AN IMPACT?

We are seeking a conscientious and patient team player who is keen to learn and make a difference to our customers.

Inbound and outbound customer contact via telephone, e-mail, live chat and other (social) media;
Facilitate online and phone sales in order to reach commercial goals and objectives;
Deliver brand information to clients, and vice versa collect valuable feedback from clients
Accurately process all required data/information in appropriate system/tools under group data security policy
Escalate the emergency system issues to team leader timely, and report findings on system improvement if any
Identify trends in customer satisfaction or dissatisfaction and report findings to the team leader
Follow company policies and procedures as outlined and represent the Group in a professional image at all times
Collaborate with the Group’s existing Client Service team for repairs and after-sales service requests

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

We believe in shared success and understanding that with your actions you elevate your team and Maison. To contribute to team success, you will have:

Experience in retail sales or customer service in the luxury / high-end goods domain, or
Experience in contact center /e-com related activities.
Customer service oriented and sales oriented. Conscientious, patient, flexible, polite, exquisite, keen to learn, team player;
Skilled in speaking/writing expression and communication
Fluent in English (and Mandarin)
PC literate, SAP CRM, Salesforce experience is a plus;
Flexibility with working in shifts, and work on weekend and public holidays if required

HOW DO WE KEEP YOU SMILING:

A great opportunity to be a part of a dynamic and diverse team.
This role will help build your knowledge and experience in aspects of Client relations.
Finally, a plethora of opportunities within Cartier and the Richemont Group to help you develop and take your career to the next level.

YOUR JOURNEY WITH US:

After being shortlisted, you will receive a call to discuss the role and for us to get to know you from our Talent Acquisition Partner.
If you are successful through the phone interview, you will be invited to attend an interview with the CRC Team Leader and the CRC Manager.
From there if successful, you will sit an interview with our Commercial Director and Senior HR Manager.
The successful candidates will start with the business after reference and police checks are completed.

#Richemont #WeCraftTheFuture

Apply Now

Refine Your Search

retail customer service call center jobs in sydney nsw

Contact Centre Ambassador

Commercial Account Executive- Customer Growth

Client Care Advisor | Full-Time | Sydney

Data Center Metro Director

Mgr. Technical Support Engineering

Software Development Engineer, AWS Networks

Other jobs to consider

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