Retail Sales Assistant (Casual)
About Naptress
Naptress is a premium mattress and bedroom furniture retailer dedicated to helping Australians sleep better. We pride ourselves on providing exceptional customer service, expert product knowledge, and high-quality sleep solutions. We are looking for an enthusiastic, reliable, and customer-focused Casual Retail Sales to join our growing team.
Key Responsibilities
Sales & Customer Service
- Welcome customers into the showroom with a friendly and professional attitude.
- Understand customers’ needs and provide personalised recommendations on mattresses, adjustable beds, bed frames, pillows, mattress protectors, and accessories.
- Demonstrate product features and explain product benefits confidently.
- Deliver an outstanding customer experience from initial enquiry through to after-sales support.
- Achieve individual and store sales targets.
- Upsell and cross-sell complementary products where appropriate.
- Process sales accurately using the POS system.
- Handle payments, cash, EFTPOS, gift cards, and issue receipts.
Customer Enquiries & Follow-up
- Respond promptly to customer enquiries via phone, email, SMS, website enquiries, and social media messaging.
- Follow up customer quotes and leads to maximise sales opportunities.
- Maintain regular communication with customers regarding deliveries, orders, and product enquiries.
- Resolve customer concerns professionally and escalate issues when required.
- Follow up after delivery to ensure customer satisfaction and encourage reviews and referrals.
Store Presentation & Housekeeping
- Maintain a clean, organised, and welcoming showroom at all times.
- Make and dress display beds to showroom standards.
- Dust, vacuum, and clean display furniture and products.
- Ensure all pricing, signage, and promotional materials are current and displayed correctly.
- Restock pillows, bedding accessories, brochures, and promotional materials.
- Assist with visual merchandising and showroom layout updates.
Stock & Inventory
- Receive and unpack deliveries.
- Assist with stock replenishment and inventory counts.
- Monitor stock levels and notify management of low-stock items.
- Organise stockrooms and ensure products are stored safely and efficiently.
Administration
- Answer incoming phone calls professionally.
- Process customer orders accurately.
- Maintain customer records within the CRM/POS system.
- Prepare quotations and invoices.
- Coordinate delivery bookings and communicate with warehouse and delivery teams.
- Complete daily paperwork and administrative tasks.
- Assist with warranty claims and after-sales service administration.
Social Media & Marketing Support
- Create basic social media content, including photos, short videos, and simple promotional posts.
- Assist in maintaining Facebook, Instagram, TikTok, and other social media platforms.
- Capture showroom displays, new arrivals, and customer testimonials (where appropriate).
- Support in-store promotions, campaigns, and special events.
Opening & Closing Duties
- Open and prepare the showroom for trading.
- Complete daily opening and closing checklists.
- Balance the cash register and complete end-of-day procedures.
- Secure the showroom and ensure all equipment is switched off before closing.
General Responsibilities
- Maintain excellent product knowledge through ongoing training.
- Stay informed about current promotions, pricing, and new product launches.
- Represent the Naptress brand professionally at all times.
- Work collaboratively with team members to achieve store goals.
- Assist at promotional events, trade shows, or pop-up locations when required.
- Perform other reasonable duties as requested by management.
About You
You are someone who genuinely enjoys helping people and takes pride in delivering exceptional customer service.
You will ideally have:
- Previous retail, sales, or customer service experience (furniture or bedding industry experience is highly regarded but not essential).
- Excellent communication and interpersonal skills.
- A positive, proactive, and professional attitude.
- Strong sales ability with confidence in building rapport with customers.
- Good organisational and time management skills.
- Basic computer skills and confidence using POS systems, email, and Microsoft Office or Google Workspace.
- Basic social media skills, including taking photos and creating simple posts.
- Ability to work independently and as part of a team.
- Reliability, punctuality, and flexibility.
- Availability to work weekends, public holidays, and peak retail periods.
- Ability to lift and move pillows, bedding products, and light showroom items.
What We Offer
- Comprehensive product and sales training.
- Staff discounts on premium sleep products.
- Supportive and friendly team environment.
- Opportunities for career progression as the business grows.
Pay: $35.00 – $44.71 per hour
Benefits:
Work Location: In person
