In-Demand Remote chat support Jobs in Sydney Nsw

HR Customer Care Consultant - Remote (Australia)
Employment Hero —Sydney NSW
- Full-time
- Remote
- Salesforce
- Human resources
- QuickBooks
- Parental leave
Quick Apply
1d
Customer Resolution Representative
IKEA —Tempe NSW
- $28.31 an hour
- Weekend availability
- Hybrid work
- Customer service
- Conflict management
- Computer skills
- Annual leave
- Parental leave
Service Desk Analyst
GrainCorp —Sydney NSW
- $90,000 - $100,000 a year
- Full-time
- Hybrid work
- Azure
- Administrative experience
Tech Support
LOOKUP IT —Rockdale NSW
- $57,784.89 - $70,000.00 a year
- Full-time
- Microsoft Office
- In-person
- Communication skills
Quick Apply
Service Desk Analyst
Brennan IT —Sydney NSW
- Weekend availability
- Azure
- Management
- Computer Science
4d
Academic Tutor (Casual)
Bleume Education —Sydney NSW
- $30 - $40 an hour
- Choose your own hours
- Hybrid work
- Senior Secondary Certificate of Education
Quick Apply
Patient Support Specialist (Immediate Start)
Careers at Eucalyptus —Sydney NSW
- Urgently hiring
- Google Suite
- Customer service
- Patient care
- Annual leave
- Parental leave
Quick Apply
Customer Value Consultant
BizCover —Sydney NSW
- $55,000 - $57,000 a year
- Full-time
- Hybrid work
- CRM software
- Financial services
- Communication skills
- Work from home
Quick Apply
4d
Technical Support Representative, In-Store
DoorDash ANZ —Sydney NSW
- Weekend availability
- Salesforce
- Communication skills
Quick Apply
Service Desk Analyst (NSW)
St Vincent's Health Australia —Inner West NSW
- Full-time
- Microsoft Outlook
- Management
- Research
- Employee assistance program
Customer Experience Specialist
MealSuite —Sydney NSW
- $75,000 - $85,000 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- AI
- Disability insurance
- Health insurance
Quick Apply
Software Support Specialist
AEM-OA —Sydney NSW
- $60,000 - $85,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick Apply
Associate Tenant Researcher
Domain Group —Pyrmont NSW
- Microsoft Excel
- Customer service
- Research
Consumer Care Sleep Coach
ResMed —Sydney NSW
- Part-time
- Hybrid work
- CRM software
- Sales
- Salesforce
Senior Technical Customer Support Engineer - Australia
ClickHouse —Sydney NSW
- On call
- Remote
- Azure
- AWS
- AI
- Health insurance
4d
Partnerships Marketing Specialist
Bridgit —Sydney NSW
- Remote
- Organisational skills
- Communication skills
- Annual leave
4d
Commercial Pricing Analyst
Compass Group Australia —North Sydney NSW
- Full-time
- Hybrid work
- Microsoft Excel
- Finance
- Analysis skills
Account Executive - Australia
Sleek —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Sales
- Bachelor's degree
- Annual leave
- Work from home
Quick Apply
Account Manager
RedPandas Digital Marketing —Mortlake NSW
- $90,000 a year
- Full-time
- Hybrid work
- AI
- Communication skills
Quick Apply
1d
Business Development Manager (Remote)
Geotab —Sydney NSW
- Full-time
- Hybrid work
- Google Suite
- Management
- Sales

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HR Customer Care Consultant - Remote (Australia)

Employment Hero -
Sydney NSW

Quick Apply

Job Details

Permanent | Full-time
1 day ago

Benefits

Parental leave

Qualifications

Salesforce
Zendesk
Human resources
QuickBooks
Recruiting
Payroll
Communications
SaaS
AI
Communication skills

Full Job Description

Who we are

Employment Hero is on a mission to make employment easier and more valuable for everyone around the world. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.

Since launching in 2014, we’ve grown from startup to global scale, reaching a valuation of over $2 billion and building a presence across six countries, with even more growth ahead. We now serve over 350,000 SMEs, pay more than 3 million employees, and support a growing pool of job seekers finding their next role through our platform.

The EH Way

At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.

We are Mission First – Our Mission determines what we work on, where we invest, and where we focus. Every decision runs through a single filter: does this accelerate our Mission?

We are Remote First – we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy

We are AI First – we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale

We Live by Our Values – we role model our values 100% of the time

We Expect High Performance – we set a high standard and we’re not satisfied with being average

This role

As a Customer Care Consultant, you’ll be working within our Customer Experience team and will be responsible for gathering information from customers and ensuring their continued support and success after implementing our Employment Hero product. In this role, you will be supporting our customers to ensure accuracy and will be responsible for resolving customer tickets efficiently and effectively. This includes addressing customer issues with professionalism and care, and escalating to the appropriate teams where necessary.

This will include

Support to clients after they 'go-live' by walking them through updates needed or how to troubleshoot in a variety of ways, such as platform configurations.
Responding to and resolving customer tickets, calls and queries related to the Employment Hero Platform in a timely manner.
Working with customers across multiple channels (email, chat, phone, screen share) to understand their organisational workflow and how the platform can support them to maximise their people processes.
Conduct/triage customer support issues and assign to the appropriate team or resolve where possible.
Assist and collaborate with the wider support team to provide best practice system use and education to all our customers.
Proactively analyse and understand product functionality across the platform and logic in detail; and testing in platforms to identify user error/system logic and related root causes by maintaining comprehensive awareness of product changes and enhancements.
Take on client and team HR escalations for our customers.
Assist with requirements gathering to run post mortems and run internal support team workshops.
Escalating issues related to bugs or product logic/functionality concerns as necessary, in collaboration with Seniors/Team Leads and the Product Team.
Managing Problem Tickets with urgency and collaborating with key stakeholders to resolve as quickly as possible.
Leveraging Zendesk, Salesforce and other internal tools for maintaining records, ticket investigations and referencing customer interactions, transactions, comments, and complaints in accordance with service level agreements (SLAs).
Proactively contribute feature requests, Customer Care Processes, Macros and Help Centre suggestions, where warranted and using customer insights.

Who you are

To thrive at Employment Hero, you’ll need to embody The EH Way - operating with focus, agility, and an obsession with impact.

For this role, you’ll also bring

Relevant Australian Payroll or Human Resources industry experience.
Prior exposure to customer experience within a SaaS (Software as a Service) environment.
Previous experience in setting up, implementing and/or administrating payroll, HR or Recruitment systems (knowledge of EH Payroll, KeyPay or QuickBooks Payroll is a plus!).
Confident using AI tools such as ChatGPT, Gemini, CoPilot, Claude etc. in your flow of work.
Exposure to working in fluid, high change and high velocity environments.
Empathetic approach that always puts your customer's needs first.
Problem solving skills with a sound and thorough approach to technical troubleshooting.
Ability to manage competing priorities, working autonomously; requesting assistance where needed.
Strong and polished verbal and written communication skills.

What we can offer

At Employment Hero, we don’t just talk about a better way to work – we live it. Joining Employment Hero means

You will work remotely, with the flexibility to own your time and impact
You will access cutting-edge tools to amplify your work, knowledge and outputs
You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies
You’ll also have access to a wide range of benefits that includes – a very generous parental leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities
Annual Global Gathering – so far we’ve been to Thailand, Vietnam, Bali, Dubai and are excited to meet in Gold Coast in Australia in September 2026

Privacy and AI Notices

We’re AI-first, so may use AI tools to review your applications and support our interviewing and hiring process. They help us cut the noise, surface great talent fast and make sure every candidate gets a fair, consistent experience. These tools do not replace human judgment and the final hiring decision sits with our team.
We verify candidate identity and location as part of our hiring process.
Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.
At Employment Hero, we are committed to safeguarding the privacy of your application data. By applying to this role, you acknowledge our Applicant Privacy Policy made available here: employmenthero.com/legals/applicant-policy/.

Company Overview

Employment Hero is the world’s first Employment Operating System: an end-to-end system built to make employment easier for everyone. From hired to retired, everything employment is managed in one place. Employment Hero helps over 300,000 businesses worldwide hire great people and manage everything from hiring, HR and payroll, through to rewards, recognition and offboarding —all automated behind the scenes. And for the 2M+ employees and jobseekers using Employment Hero, Employment OS is their work passport to unlock great job opportunities, manage work admin and grow their career.

Quick Apply

Refine Your Search

remote chat support jobs in sydney nsw

HR Customer Care Consultant - Remote (Australia)

Customer Resolution Representative

Service Desk Analyst

Tech Support

Service Desk Analyst

Academic Tutor (Casual)

Patient Support Specialist (Immediate Start)

Customer Value Consultant

Technical Support Representative, In-Store

Service Desk Analyst (NSW)

Customer Experience Specialist

Software Support Specialist

Associate Tenant Researcher

Consumer Care Sleep Coach

Senior Technical Customer Support Engineer - Australia

Partnerships Marketing Specialist

Commercial Pricing Analyst

Account Executive - Australia

Account Manager

Business Development Manager (Remote)

I want to receive the latest job alert for remote chat support in sydney nsw

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