**Position Description:**
Lookup IT is seeking a dedicated and skilled IT Tech Support to join our dynamic team. The ideal candidate will be responsible for providing technical assistance (onsite and in-house) and support to our clients, ensuring their IT systems are running smoothly and efficiently.
**Key Responsibilities:**
- Provide technical support to clients via phone, email, chat and on site.
- Troubleshoot and resolve hardware, software, and network issues, including firewalls, Office 365, printers, and switches.
- Install, configure, and maintain computer systems and applications.
- Document issues and resolutions in a timely and accurate manner.
- Collaborate with other team members to escalate and resolve complex issues.
- Conduct regular system maintenance and updates.
- Manage and maintain network infrastructure, including switches and firewalls.
- Provide support and configuration for Office 365 services and applications.
- Set up, maintain, and troubleshoot printers and related hardware.
- Drive to client sites as needed for onsite support (valid Australian driver's license required).
**Skills and Experience Required:**
- Experience with Microsoft Windows and information security.
- Experience using remote support tools and help desk software.
- Strong problem-solving and communication skills.
- Ability to work independently and manage multiple tasks.
- Valid driver's license.
Pay: $57,784.89 – $70,000.00 per year
Work Location: In person
