Who we are
The NSW Early Learning Commission (Commission), established as the independent regulator for early childhood education and care (ECEC) in New South Wales on 1 December 2025, is responsible for regulating more than 6,000 ECEC services across the state.
Our role is to ensure services meet high standards of safety, quality, and compliance through ongoing assessment, monitoring and enforcement.
The Commission places children at the centre of all decision-making, working to ensure they are safe, respected, and supported to thrive in high-quality early learning environments that promote their development, wellbeing, and lifelong learning. It also drives continuous improvement across the sector through evidence-informed regulation and reform to strengthen community confidence in ECEC services.
The Commission respects and values Aboriginal and Torres Strait Islander peoples as the First Peoples of Australia.
- Temporary and ongoing full-time opportunities
- A recruitment talent pool will be created to fill future temporary and ongoing vacancies
- Located in Parramatta with flexible working arrangements available
- Salary ranges from $102,936 to $113,579 p.a. plus superannuation and annual leave loading
About the role
The Triage Officer plays an integral role in the coordination and risk assessment of complaints, incidents and a range of notifications relating to the quality and safety of early childhood education and care services (ECEC). You will:
- Assess complaints and incidents to determine risk, priority and workflow allocation for timely regulatory action
- Analyse regulatory data, and provide advice to Triage Coordinator to support regulatory responses
- Monitor the progress of active investigations, ensuring legislative and regulatory timeframes are met
- Maintain accurate and up to date case management records
For further information please click here to view the role description
About you
To be successful in this role, you will demonstrate:
- Experience making risk-based decisions within a regulatory environment, early childhood education and care sector is highly desirable
- Ability to work effectively in a fast-paced, high-volume environment while maintaining accuracy
- Strong critical thinking skills to assess risks, prioritise and triage matters to support timely regulatory response
- Exceptional written and verbal communication skills, with the ability to prepare well-structured, clear and concise advice, correspondence and reports
- Excellent organisation and time management skills to manage competing priorities and meet strict deadlines
Essential requirements of the role
- Current and valid Working with Children Check (WWCC) Clearance for paid employment.
- Demonstrated understanding of and committed to the value of early childhood education and care.
Benefits
- Flexible working arrangements
- 35 hour working week
- Competitive pay, salary sacrificing, employer’s contribution to superannuation and annual leave loading
- Flex Leave entitlements, generous holidays & leave conditions
- Health & Wellbeing and Employee Assistance Programs.
- Opportunities for advancement and mobility across the Early Learning Commission to support your career growth
How to apply
If excited by the information above, we look forward to receiving your application, including a copy of your resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role. Applicants are also required to provide responses to the two pre-screening questions below, as part of the online application process:
Question 1
Describe a situation where you had to escalate a matter to someone more senior. How did you decide it warranted escalation rather than resolution at your level, how did you present it, and what happened as a result of raising it? (Max 300 Words)
Question 2
Describe an occasion when you had to apply a policy, framework or set of criteria to a situation that did not fit neatly within it. How did you reason through it, and how did you justify the position you ultimately took? (Max 300 Words)
Applicants are encouraged to prepare their application materials independently. The selection panel values authentic and personally written responses that reflect your own experience, insights and alignment with the Department’s values and priorities.
Please refer to the Applicant’s Guide to Applying to assist you with your application.
If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education or NSW Early Learning Commission,
All other applicants please submit your application by clicking ‘Apply Now’.
Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.
This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.
Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa.
Closing date 03 August 2026 at 11:59pm.
We welcome applications from people of all backgrounds, including but not limited to Aboriginal and/or Torres Strait Islander people, people of any age or gender, people from culturally and linguistically diverse groups and/or from the LGBTQIA+ community, veterans, refugees, people with disability, people with sensory differences, and neurodiverse people. If we can make some adjustments to our recruitment/interview process to better help you shine, please reach out to the contact person for this recruitment, details listed above. For more information, visit the NSW Department of Education’s Diversity, equity and inclusion webpage.
A recruitment pool may be created through this process for ongoing and temporary opportunities in the same or similar roles. The pool will consist of applicants assessed as suitable, who may be considered for temporary, term or ongoing positions over the next 18 months.
