Do work that matters:
As a Senior Manager within Business Bank’s Customer, Channels & Data AI Centre of Excellence, you’ll lead a team responsible for delivering high-impact AI and Generative AI solutions.
This is a hands-on leadership opportunity for someone who can both lead people and build technology. You’ll turn ambiguous business opportunities into practical, well-designed solutions that are deployed, adopted and delivering measurable value.
You’ll stay close to the technical work, shaping architecture, prototyping critical components, reviewing designs and code, and helping teams solve complex delivery challenges. You’ll bring practical experience in agentic AI and the design and implementation of multi-agent systems.Success in this role requires a strong ownership mindset. You’ll create clarity where it doesn’t yet exist, remove roadblocks and drive outcomes from concept through to execution and business impact.
In this role, you will:
Lead, coach and develop a high-performing team of Data Scientists and AI specialists
Own strategic AI and GenAI initiatives from opportunity identification through to deployment, adoption and value realisation
Provide hands-on technical leadership across solution architecture, prototyping, design reviews and technical problem solving
Design and deliver agentic AI and multi-agent solutions using orchestration, tool calling, retrieval, reasoning and human oversight frameworks
Ensure solutions are production-ready, secure, scalable and maintainable
Establish robust GenAI evaluation approaches covering quality, safety, reliability, latency and business effectiveness
Partner across Product, Engineering, Architecture, Risk, Cyber and business teams to deliver end-to-end outcomes
Influence senior stakeholders by translating complex technical concepts into clear business decisions
Belong in our team
Our team enables Business Banking’s ambition to become Australia’s leading commercial bank through the responsible application of AI across customer, channel and data experiences.
We focus on delivering AI solutions that improve customer experiences, increase the effectiveness of our bankers and create sustainable business value.
Working across Business Bank and the broader Group, we combine deep business understanding, data science, AI engineering and responsible AI practices to take solutions from early exploration through to production deployment and adoption.
You’ll join a team that values curiosity, collaboration and continuous learning while tackling some of the most exciting AI challenges in financial services.
We’re interested in hearing from people who:
Have experience leading and developing high-performing Data Science, Machine Learning or AI teams
Have recent hands-on experience designing and delivering production-grade GenAI applications, including agentic AI or multi-agent systems
Can demonstrate personal technical contribution across architecture, design and delivery of AI solutions
Have successfully delivered complex AI solutions from problem definition through to measurable business outcomes
Bring strong ownership and accountability, proactively creating momentum and delivering results
Can effectively engage both executive stakeholders and technical teams while communicating complex concepts clearly
Technical experience
We are looking for a leader who remains technically active and credible. You will not be expected to write every line of code, but you should be capable of diving into the detail, building prototypes, assessing technical quality and guiding the team through difficult implementation decisions.
Experience across several of the following areas will be highly regarded:
Agentic and multi-agent AI including orchestration, task decomposition, memory, routing and human-in-the-loop controls
Large language models , prompt engineering, retrieval-augmented generation and structured outputs
GenAI evaluation frameworks covering safety, factuality, reliability and business outcomes
Python, APIs, CI/CD, automated testing and scalable service design
Machine Learning , Data Science and statistical modelling
MLOps and LLMOps including monitoring, deployment pipelines and continuous improvement
Enterprise cloud AI platforms
Responsible AI, governance, privacy and model risk management
Working with us
At CommBank, we’re committed to creating an accessible, inclusive and respectful workplace. If you require support or adjustments, please let us know. We welcome applications from people of all backgrounds and we’re particularly committed to making a positive difference for Aboriginal and/or Torres Strait Islander Peoples. For support please contact 1800 989 696.
