In-Demand London stock exchange group Jobs in Sydney Nsw

Complaints & Customer Resolution Analyst (Fixed-Term Contract)
Chubb —Sydney NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Service & Claims Consultant
Chubb —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Service & Claims Consultant (Fixed-Term Contract)
Chubb —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
2d
Commercial Pricing Analyst
Compass Group Australia —North Sydney NSW
- Full-time
- Hybrid work
- Microsoft Excel
- Finance
- Analysis skills
Quadient Business Analyst (12 Month Contract)
Chubb —Sydney NSW
- Full-time
- Writing skills
- Communication skills
14d
Motor Claims Specialist
Chubb —Sydney NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
Division Finance Officer
Chubb —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Finance
Senior Internal Audit Manager
Chubb —Sydney NSW
- Full-time
- Analysis skills
- Supervising experience
- Communication skills
Senior Financial Lines Underwriter, NSW
Chubb —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
8d
Senior Personal Lines Claims Specialist
Chubb —Sydney NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Communication skills
14d
Property Claims Examiner (12 Month Contract)
Chubb —Sydney NSW
- Full-time
- Communication skills
- Negotiation
11d
A&H Claims Team Leader
Chubb —Sydney NSW
- Full-time
- Leadership
- Communication skills
Senior Data Scientist (12 Month Contract)
Chubb —Sydney NSW
- Full-time
- Master's degree
- Bachelor's degree
- Machine learning
Compliance Manager, A&NZ
Chubb —Sydney NSW
- Full-time
- Financial services
- Communication skills
Property Claims Specialist (12 Month Contract)
Chubb —Sydney NSW
- Full-time
- Communication skills
- Negotiation
Casualty Claims Examiner
Chubb —Sydney NSW
- Full-time
- Customer service
- Communication skills
Accident & Health Claims Examiner
Chubb —Sydney NSW
- Full-time
- Organisational skills
- Communication skills
- Negotiation
Sales Specialist, Data & Feeds Solutions
London Stock Exchange Group —Sydney NSW
- Full-time
- Sales
- Presentation skills
- AI
- Health insurance
Senior Accident & Health Corporate Key Account Underwriter
Chubb —Sydney NSW
- Full-time
- Negotiation
2d

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Complaints & Customer Resolution Analyst (Fixed-Term Contract)

Chubb -
Sydney NSW

Apply Now

Job Details

Full-time

Benefits

Insurance services

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Analysis skills
Financial services
Communication skills
Time management

Full Job Description

Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange(NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at:www.chubb.com

About the Role:

Chubb is seeking a motivated and detail-oriented Complaints & Customer Resolution Analyst to join our Australia and New Zealand team. This is a great opportunity for someone who enjoys solving complex problems, building strong stakeholder relationships, and contributing to fair and effective complaint outcomes in a supportive and collaborative environment.

You will play a key role in the investigation and resolution of internal and external customer complaints relating to retail and wholesale policies across Australia and New Zealand. From initial review through to final determination, you will apply sound judgement, maintain accurate records, and ensure matters are handled in line with regulatory, legal, industry, and company requirements.

In this role, you will:

Investigate, analyse, and prepare determinations for Internal Dispute Resolution (IDR) matters across Australia and New Zealand;
Prepare External Dispute Resolution (EDR) responses for AFCA and FSCL, and liaise with these bodies where required;
Attend EDR conciliation conferences to help reach negotiated outcomes; Refer IDR determinations to the Dispute Resolution Committee (DRC) where appropriate;
Work with business units to support effective complaint handling;
Meet timeframes under the General Insurance Code of Practice, the New Zealand Fair Insurance Code, and ASIC RG 271;
Maintain accurate and up-to-date complaint records;
Identify trends, draft learning points, and conduct root cause analysis to help reduce complaints;
Identify and report potential breaches, compliance incidents, and matters that may present media or legal risk to Chubb.

What you’ll bring to the role

Tertiary qualification in law, commerce, accounting, business, or a related field is desirable;
Knowledge of financial services regulatory compliance;
Experience in complaints resolution within financial services, ideally general insurance or a legal environment;
Strong analytical and problem-solving skills;
A solution-focused mindset and experience in complaints or claims handling;
Excellent written and verbal communication skills;
Strong attention to detail and time management;
Ability to work independently and collaboratively;

Chubb is committed to equal employment and celebrates individual differences by creating a workplace environment in which everyone feels welcomed, respected and valued. We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. Some additional benefits offered include a flexible working approach via our “My One Thing” initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.

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Refine Your Search

london stock exchange group jobs in sydney nsw

Complaints & Customer Resolution Analyst (Fixed-Term Contract)

Service & Claims Consultant

Service & Claims Consultant (Fixed-Term Contract)

Commercial Pricing Analyst

Quadient Business Analyst (12 Month Contract)

Motor Claims Specialist

Division Finance Officer

Senior Internal Audit Manager

Senior Financial Lines Underwriter, NSW

Senior Personal Lines Claims Specialist

Property Claims Examiner (12 Month Contract)

A&H Claims Team Leader

Senior Data Scientist (12 Month Contract)

Compliance Manager, A&NZ

Property Claims Specialist (12 Month Contract)

Casualty Claims Examiner

Accident & Health Claims Examiner

Sales Specialist, Data & Feeds Solutions

Senior Accident & Health Corporate Key Account Underwriter

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