In-Demand Level 1 helpdesk Jobs in Sydney Nsw

IT Analyst
William Buck NSW —Sydney NSW
- Full-time
- Azure
- Customer service
- Communication skills
- Employee assistance program
Quick Apply
IT Analyst
William Buck —Sydney NSW
- Full-time
- Azure
- Customer service
- Communication skills
- Employee assistance program
Graduate IT Support & AI Solutions Analyst
Eight Ball Tech Group —Caringbah NSW
- Azure
- Education
- Bachelor's degree
Quick Apply
SME-Store&Enterprise Helpdesk
Cognizant —Sydney NSW
- $80,000 - $90,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- Warehouse experience
Application Support Lead
Thinktank —Sydney NSW
- Hybrid work
- Salesforce
- Analysis skills
- Financial services
- Annual leave
5d
Application Support Lead – Leading Non-Bank Lender
Thinktank —North Sydney NSW
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Financial services
- Annual leave
Quick Apply
5d
Principal Specialist Solution Engineer, ITSM & Employee Service
Salesforce —Sydney NSW
- Full-time
- Management
- Salesforce
- APIs

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level 1 helpdesk jobs near sydney nsw

IT Analyst

William Buck NSW
Sydney NSW

Quick Apply

Job Details

Permanent | Full-time

Benefits

Group activities
Employee assistance program

Qualifications

Azure
Customer service
Microsoft Exchange
ITIL
IT support
Communication skills
Intune
Help desk

Full Job Description

Description:
William Buck, more than advisors: We understand that exceptional advice comes from passionate people who thrive in an environment where they feel empowered to shape outcomes. That's why at William Buck, we've created what we like to call the 'Goldilocks' model – a top ten performing business that's just the right size to ensure every employee has a tangible impact.

William Buck is the perfect place to start, grow or take your career to the next level. Be part of a dynamic team that prides itself on delivering advice that makes a diﬀerence.

Description of the role: We’re seeking an IT Analyst to join our IT team. In this role, you will be the first point of contact for internal IT support, providing Level 1 technical assistance to William Buck users across NSW, Canberra, and the Philippines. You will manage IT queries, incidents, and service requests, helping ensure smooth day-to-day operations across the business.

What makes you ‘just right’:
0-2 years of experience in IT support or helpdesk roles.

Basic understanding of Windows, and common business applications.

Good communication and customer service skills.

Familiarity with ITIL processes, ability to follow documented procedures and use ticketing systems.

Hands on experience in M365, Exchange Online, Entra ID (Azure AD), Intune, or endpoint security administration.

What your day might look like:
Provide first-level IT support for Microsoft 365 services (Exchange Online, Entra ID/Azure AD, Intune), including user access, email support, device setup, and basic troubleshooting.

Respond to IT support requests, accurately log and manage incidents in the service desk system, and ensure timely resolution in line with SLAs.

Diagnose and resolve basic hardware, software, and connectivity issues across Windows devices, Microsoft 365, printers, and mobile devices.

Perform routine support tasks including password resets, account unlocks, software installations, and device provisioning/imaging.

Assist with Intune device enrolment, basic compliance checks, and standard application deployment.

Install and update operating systems and applications.

Escalate complex or unresolved issues to senior IT staff when required.

Provide user-friendly communication and support to employees with varying technical knowledge.

Assist with meeting room technology and AV setups when needed.

What makes us ‘just right’:
Flexible working to help you balance work and personal responsibilities.

Free company provided Salary Continuance insurance.

In-House Psychologist.

Extended EAP to support you and your eligible family members.

Bi-Monthly Colleague Lunch.

Dress for your day.

Social Club events.

Run Club.

Working in a vibrant and collegiate culture where your contribution is valued.

More about us:
William Buck is a leading network of Chartered Accountants and business advisors, established in 1895, with over 140 partners and 1,100 professional staﬀ across 10 oﬃces in Australia and New Zealand, focusing on deeply understanding clients’ needs and tailoring solutions that go beyond traditional accounting and advisory services.

If you want to join a company where friendships are forged and careers made, then come on over to a place that's delivering more than just advice.

Diversity, equity and inclusion statement:
William Buck is committed to creating an inclusive workplace where diverse perspectives are celebrated, and everyone feels valued.

Prior to the next step in the recruitment process, we welcome you to inform us conﬁdentially if you may require any special accommodations in order to participate fully in our recruitment process.

Quick Apply

Refine Your Search

level 1 helpdesk jobs in sydney nsw

IT Analyst

IT Analyst

Graduate IT Support & AI Solutions Analyst

SME-Store&Enterprise Helpdesk

Application Support Lead

Application Support Lead – Leading Non-Bank Lender

Principal Specialist Solution Engineer, ITSM & Employee Service

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