In-Demand Head operations hospitality Jobs in Sydney Nsw

Head of Resident Operations
Keyton —Sydney NSW
- Full-time
- Budgeting
- Leadership
- Communication skills
- Referral program
Program Director - IT Airline Operations
Virgin Australia —Sydney NSW
- Full-time
- Hybrid work
- Management
- ERP systems
- Master's degree
- Work from home
Assistant Reservations Manager
Hunter Street Hospitality —Sydney NSW
- Full-time
- Hospitality
- Leadership
- Communication skills
- Employee assistance program
Quick Apply
Executive Manager, Hospitality
Westpac Group —Sydney NSW
- Full-time
- Hybrid work
- Hospitality
- Customer service
5d
Finance Manager- Emirates Wolgan Valley, a Ritz-Carlton Lodge
Marriott International, Inc —Sydney NSW
- Full-time
- Hospitality
- Finance
- Analysis skills
8d
Operations Manager
Accor Apartments & Realty —Parramatta NSW
- Weekend availability
- Hospitality
- Organisational skills
- Communication skills
10d
Rooms Division Manager
TFE Hotels —Redfern NSW
- From $90,000 a year
- Full-time
- Administrative experience
- In-person
- Leadership
Quick Apply
Head of Loyalty - Hotels
Endeavour Group —Barangaroo NSW
- Full-time
- Business development
- Leadership
- Communication skills
12d
Office and Employee Experience Administrator
Moët Hennessy —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
Supervisor
Laundy Hotels —Sydney NSW
- Supervising experience
- Leadership
- Communication skills
Conference & Events Manager
Q Station —Manly NSW
- $80,000 - $90,000 a year
- Weekend availability
- Hospitality
- Management
- Office
- Employee assistance program
- Employee discount
Quick Apply
Function Coordinator
Open Door Pub Co. Pty LTD —Sydney NSW
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee discount
Quick Apply
Front Office Manager -Emirates Wolgan Valley, a Ritz-Carlton Lodge
Marriott International, Inc —Sydney NSW
- Full-time
- Administrative experience
- Senior Secondary Certificate of Education
- Education
Restaurant Manager
Rabih Beirut —Punchbowl NSW
- $85,000 - $95,000 a year
- Weekend availability
- Management
- Sales
- POS
- Free food
Quick Apply
15h
Director of Guest Experience & Concierge
Four Seasons —Sydney NSW
- Full-time
- Management
- Budgeting
- Leadership
13d
Precinct Head Sommelier
Maestro Hospitality —Barangaroo NSW
- $90,000 - $100,000 a year
- Full-time
- Hospitality
- Leadership
- Restaurant
- Employee assistance program
- Employee discount
Quick Apply
12d
Executive Assistant - Expression of Interest
NV Employment Pty Ltd —Lilyfield NSW
- $60,000 - $800,000 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Quick Apply
Restaurant Manager
Casa Nova Circularquay —Sydney NSW
- $75,000 - $85,000 a year
- Weekend availability
- Hospitality
- Supervising experience
- POS
- Free food
Quick Apply
1h
Trade Waitstaff | RAFI URBNSURF | Sydney Olympic Park
Applejack —Sydney Olympic Park NSW
- $80,000 a year
- Overtime
- Food service experience
- Restaurant experience
- Communication skills
Quick Apply
Director of Rooms InterContinental Sydney
InterContinental —Sydney NSW
- Bachelor's degree
- Organisational skills
- Leadership
- Parental leave

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head operations hospitality jobs near sydney nsw

Head of Resident Operations

Keyton -
Sydney NSW

Apply Now

Job Details

Permanent | Full-time

Benefits

Employee rewards program
Referral program
Insurance services

Qualifications

Risk management
Budgeting
Leadership
Communication skills

Full Job Description

65 villages. 15,000 residents. 800 employees.
One opportunity to shape the future of retirement living.
Shape the future of Retirement Living.
At Keyton, we’re creating places where communities thrive.
As our Head of Resident Operations, you’ll play a pivotal role in shaping the experience of more than 15,000 residents across one of Australia’s largest and most respected retirement living portfolios.
This is an opportunity to influence strategy at the highest level, lead a nationally dispersed workforce, and create meaningful impact for residents, employees and investors alike.
If you’re an experienced operational leader who thrives on complexity, inspires high performance, and believes exceptional customer experiences begin with exceptional leadership, we’d love to hear from you.

About Keyton
With over 65 villages across Australia, 15,000+ residents and 800+ passionate employees, we’re leading the way with heart, for a new age of retirement living.
For more than 30 years, we’ve been creating vibrant communities where people feel connected, supported and empowered to live well. Everything we do is guided by our purpose and our values. We lead with heart, put residents at the centre of every decision and believe out people are the key to our success.

The Opportunity
As a member of Keyton’s Executive Leadership Team, reporting directly to the CEO, you’ll lead the strategy, performance and culture of resident operations across our national portfolio.
You’ll set the direction for village operations, resident experience and service delivery, while ensuring strong governance, compliance and commercial performance.

This is a highly visible leadership role with the opportunity to shape the future of resident living at Keyton, influence enterprise-wide decisions and build the capability of leaders across the organisation.
Success in this role means balancing resident outcomes with operational excellence, leading with empathy while delivering strong performance, and creating environments where both people and communities flourish.

What You’ll Lead

You will:

Set and execute the operational strategy for Keyton’s national village portfolio.
Drive strong governance, risk management and compliance outcomes, ensuring all villages operate in accordance with legislative, regulatory and industry requirements.
Take accountability for resident satisfaction, leveraging resident feedback and operational insights to drive continuous improvement.
Provide executive oversight of significant operational incidents, escalations, complaints and Tribunal matters, ensuring timely and effective resolution.
Build and maintain strong relationships with residents, resident committees, regulators, industry bodies and other key stakeholders to strengthen engagement and reputation.
Lead, develop and inspire a high-performing national Resident Operations team, fostering a culture of accountability, ownership, collaboration and customer focus.
Strengthen leadership capability across regional and village teams through coaching, succession planning, talent development and performance management.
Champion a safe, inclusive and high-performing culture, embedding safety, wellbeing and sustainability practices into operational leadership and decision-making.
Set the strategic direction for resident experience, village operations and service delivery, ensuring alignment with Keyton's business plan and long-term growth objectives.
Drive financial performance across the portfolio through sound operational management, resource optimisation and balanced decision-making that delivers value for residents, Keyton and its investors.

About You
You’re a strategic and commercially astute executive with a proven track record of leading large-scale, multi-site operations.
You know how to navigate complexity, drive performance and lead through change. Just as importantly, you-re a people first leader who understands that strong cultures create exceptional customer outcomes.

You’ll bring:

Extensive experience in a senior operational leadership role within retirement living, seniors living, hospitality, property, customer service or a comparable multi-site environment.
Demonstrated accountability for operational performance, governance, compliance and customer experience outcomes.
Strong commercial acumen with experience managing budgets, performance metrics and operational efficiency initiatives.
Proven capability leading significant organisational change and transformation programs.
Experience engaging with executive leadership teams, regulators, government agencies, investors and external stakeholders.
Exceptional leadership, influencing and communication skills.
A strong understanding of governance, risk management and compliance frameworks.
Tertiary qualifications in Business, Commerce, Hospitality or a related discipline.

Why Join Keyton?
At Keyton, you'll have the opportunity to make a genuine difference in the lives of thousands of residents, while helping shape the future of our organisation. In return, we offer:

Career-defining opportunities to lead, influence and create lasting impact
Executive incentive opportunities
Four annual wellbeing days in addition to your standard leave entitlements
A collaborative and values-led culture Employee referral program
Reward and recognition programs
Health and wellbeing initiatives
Exclusive access to the Sonder mental wellbeing app
Discounted health insurance, annual vaccinations and skin checks.

Ready to Lead with Heart?
If you're energised by the opportunity to lead at scale, build exceptional teams and create experiences that enrich the lives of residents across Australia, we'd love to hear from you.

Apply today and tell us about the impact you’ve made leading operational performance, customer outcomes and organisational success in complex environments.

Please note: The successful applicant must complete a Police Check, Bankruptcy Check & will be required to receive an annual flu vaccination between the months of May-November, with supporting documentation prior to joining.

At Keyton we celebrate diversity and acknowledge that what makes us different makes us stronger. We engage, enable and empower our people and support their individual needs. Inclusion sets us all up for success. We therefore encourage you to apply for roles in our business, regardless of gender, gender identity, sexual orientation, disability, ethnicity, race, age, religion, social background.

Apply Now

Refine Your Search

head operations hospitality jobs in sydney nsw

Head of Resident Operations

Program Director - IT Airline Operations

Assistant Reservations Manager

Executive Manager, Hospitality

Finance Manager- Emirates Wolgan Valley, a Ritz-Carlton Lodge

Operations Manager

Rooms Division Manager

Head of Loyalty - Hotels

Office and Employee Experience Administrator

Supervisor

Conference & Events Manager

Function Coordinator

Front Office Manager -Emirates Wolgan Valley, a Ritz-Carlton Lodge

Restaurant Manager

Director of Guest Experience & Concierge

Precinct Head Sommelier

Executive Assistant - Expression of Interest

Restaurant Manager

Trade Waitstaff | RAFI URBNSURF | Sydney Olympic Park

Director of Rooms InterContinental Sydney

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