In-Demand Head of customer service Jobs in Sydney Nsw

Head of Programs at The Padel Lounge
The Padel Lounge —Greenacre NSW
- Full-time
- Management
- Customer service
- Research
Quick Apply
10d
Head of Hub Operations
Splend —Sydney NSW
- Full-time
- Maintenance
- Analysis skills
- AI
- Employee assistance program
Quick Apply
Head of Client Engagement
Computershare —Sydney NSW
- Full-time
- Customer service
- Leadership
- Communication skills
- Employee stock purchase plan
- Work from home
Head of Customer Operations | 12 Month Contract
Carma —Sydney NSW
- Full-time
- Leadership
Quick Apply
Head of Account Management
Sydney Opera House —Sydney NSW
- $138,869 a year
- Full-time
- Conflict management
- Budgeting
- Leadership
- Annual leave
2d
Head of Talent, Leadership & Capability
Cerebral Palsy Alliance —Allambie Heights NSW
- Full-time
- Management
- Leadership
- Parental leave
- Employee assistance program
SVP Client Delivery & Regional Lead APAC
Accommodations Plus International —Mascot NSW
- Full-time
- Bilingual
- Sales
- Marketing
Quick Apply
Head of Human Resources, ANZ
Valvoline Global Operations —Baulkham Hills NSW
- Sales
- Office
- Bachelor's degree
- Employee assistance program
Quick Apply
Head of Sales ANZ, Sydney
Mixpanel —Sydney NSW
- Contract
- Sales
- Leadership
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Head of Square Partnerships, APAC
Block, Inc. —Sydney NSW
- Business development
- Financial services
- AI
- Health insurance
2d
Executive Assistant to the Head of School and Dean
University of Sydney —Camperdown NSW
- $117,133 - $127,610 a year
- Full-time
- Management
- Microsoft Office
- Administrative experience
10d
Head of Process Excellence
Mondiale VGL —Botany NSW
- Full-time
- Hybrid work
- Leadership
- Communication skills
Quick Apply
Sales & Marketing Coordinator
Infopro Digital Services Limited —Kingsgrove NSW
- Full-time
- Hybrid work
- CRM software
- Sales
- Research
- Annual leave
Quick Apply
Head of Sales
LexisNexis —Sydney NSW
- Full-time
- Sales
- AI
- Leadership
Head of Customer (Australia)
Legl —Sydney NSW
- Hybrid work
- AI
Executive General Manager, Funerals
Invocare —Rhodes NSW
- Full-time
Head of Sales
RELX —Sydney NSW
- Full-time
- Sales
- AI
- Leadership
Support Worker - Tagalog Speaker
The CareSide —Forestville NSW
- From $43 an hour
- Monday to Friday
- CPR Certification
- Office
- First Aid Certification
- Travel reimbursement
Quick Apply
Head of People Services
Transgrid —Sydney NSW
- AI
- Leadership
- Parental leave
2d
Senior Lead Consultant
Circana Australia —Blenheim Road NSW
- Contract
- Hybrid work
- Organisational skills
- AI
- Leadership
Quick Apply

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head of customer service jobs near sydney nsw

Head of Programs at The Padel Lounge

The Padel Lounge
Greenacre NSW

Quick Apply

Job Details

Full-time
10 days ago

Qualifications

Management
Customer service
Research
Communication skills

Full Job Description

Head of Programs

The Padel Lounge – Sydney

The Padel Lounge is one of Sydney’s leading padel destinations, delivering premium facilities, coaching, competitions and social experiences for players of all levels.

As we continue to grow, we are looking for an organised, energetic and commercially minded Head of Programs to lead and develop our padel programs across The Padel Lounge venues.

About the Role

The Head of Programs will be responsible for planning, managing and growing all programs across The Padel Lounge.

This includes social competitions, leagues, tournaments, coaching programs, junior programs, school programs, corporate events and new padel initiatives.

The role requires someone who understands the sport, can identify what players want and can create programs that increase participation, court utilisation and customer retention.

Key Responsibilities

Plan and manage all social competitions, leagues, tournaments and structured programs.
Develop new and exciting padel programs for different levels and player groups.
Manage program schedules across The Padel Lounge venues.
Monitor registrations, attendance and player participation.
Work closely with coaches to organise coaching programs, clinics and player development pathways.
Develop junior, school and holiday programs.
Build corporate and community padel programs.
Ensure programs are properly created and managed through Playtomic and internal systems.
Monitor program performance, profitability and court utilisation.
Identify underperforming programs and make improvements where required.
Communicate with players regarding schedules, registrations, competitions and program updates.
Work with the marketing team to promote upcoming programs and events.
Coordinate staff and coaches required to deliver each program.
Gather player feedback and use it to improve the customer experience.
Research competitors and industry trends to identify new opportunities.
Maintain a consistent standard across all programs and venues.
Provide regular reports on participation, revenue, growth and program performance.

What We’re Looking For

Strong knowledge and understanding of padel.
Experience managing sports programs, competitions, events or similar operations.
Excellent organisation and time-management skills.
Strong communication and customer service skills.
Ability to manage multiple programs and schedules at the same time.
Confident using booking and management systems such as Playtomic.
Commercial mindset with an understanding of revenue, participation and court utilisation.
Creative approach to developing new competitions and player experiences.
Ability to work independently and as part of a wider management team.
Available to work across The Padel Lounge locations when required.

Key Performance Areas

Success in the role will be measured through:

Growth in program participation.
Increased court utilisation.
Program revenue and profitability.
Player retention and repeat participation.
Growth of leagues, social competitions and tournaments.
Successful development of new programs.
Customer satisfaction and player feedback.
Consistent delivery of programs across all venues.

Position

Head of Programs
Employment: Full-Time
Location: The Padel Lounge – Sydney
Requirement: Ability to work across The Padel Lounge venues as required.

Work Location: In person

Quick Apply

Refine Your Search

head of customer service jobs in sydney nsw

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