In-Demand Government Jobs in Sydney Nsw

MNSW - Customer Service Officer
NSW Department of Communities and Justice —Parramatta NSW
- $84,659 - $92,701 a year
- Full-time
- Customer service
- Communication skills
- Employee assistance program
8d
Customer Service Representative
City of Parramatta Council —Parramatta NSW
- From $78,199.90 a year
- Full-time
- Customer service
- Senior Secondary Certificate of Education
- No degree
- Parental leave
10d
Customer Service Officer
Bayside City Council —Rockdale NSW
- $74,087 - $82,977 a year
- Full-time
- Customer service
- Communication skills
- Parental leave
- Gym membership
11d
Administrative Support Officer
Department of Customer Service —Sydney NSW
- $84,659 - $92,701 a year
- Full-time
- Hybrid work
- Annual leave
10d
Customer Resolution Representative
Department of Customer Service —Sydney NSW
- $84,659 - $92,701 a year
- Full-time
- Hybrid work
- Customer service
- Case management
- Communication skills
3d
General Administrative Support Officer
NSW Police Force —Surry Hills NSW
- $75,728 - $82,329 a year
- Full-time
9d
APS 3 Records Services Officer
Department of Veterans' Affairs —Sydney NSW
- $75,809 - $81,436 a year
9d
Field Officer
Department of Education —Sydney NSW
- $99,938 - $110,271 a year
- Full-time
- Bachelor's degree
- Communication skills
- Employee assistance program
- Opportunities for advancement
3d
Customer Contact Team Officer
NSW Department of Communities and Justice —Sydney NSW
- $116,981 - $129,492 a year
- Full-time
- Customer service
- Leadership
- Communication skills
- Parental leave
- Employee assistance program
12h
Ranger (Compliance)
City of Ryde —Macquarie Park NSW
- $77,378.67 - $100,592.27 a year
- Call employer
- No degree
- Computer skills
- Parental leave
7d
Community Safety Officer
Bayside City Council —Bexley NSW
- $98,342 - $110,143 a year
- Full-time
- Management
- Parental leave
- Gym membership
3d
24 Hour City Manager
City of Sydney —Sydney NSW
- $171,174 a year
- Full-time
- Parental leave
- Employee assistance program
10d
Support Officer Programs
Department of Education —Sydney NSW
- $84,659 - $92,701 a year
- Part-time
- Administrative experience
- Organisational skills
- Opportunities for advancement
9d
Team leader
NSW Department of Communities and Justice —Redfern NSW
- $129,000 - $142,000 a year
- Call employer
- Customer service
- Leadership
- Employee assistance program
9d
Fraud and Corruption Specialist
Department of Education —Sydney NSW
- $129,464 - $142,665 a year
- Full-time
- Hybrid work
- No degree
- Opportunities for advancement
3d
Executive Officer
Department of Customer Service —Sydney NSW
- $149,739 - $173,174 a year
- Full-time
- Leadership
- Employee assistance program
- Gym membership
Commissioner Support Officer - Land and Environment Court of NSW
NSW Department of Communities and Justice —Sydney NSW
- $75,728 - $82,329 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Typing
- Employee assistance program
1d
Senior Right to Access Officer
Department of Education —Sydney NSW
- $113,574 - $125,720 a year
- Full-time
- Hybrid work
- Administrative experience
- Communication skills
- Work from home
- Opportunities for advancement
7d
Compliance Officer
NSW Department of Communities and Justice —Burwood NSW
- $113,574 - $125,720 a year
- Full-time
- Employee assistance program
9d
Committee Clerk
Legislative Council —Parliament House NSW
- $89,464 - $104,044 a year
- Full-time
- Research
- Administrative experience
- Communication skills
21h

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MNSW - Customer Service Officer

NSW Department of Communities and Justice -
Parramatta NSW

Apply Now

Job Details

Full-time
$84,659 - $92,701 a year
8 days ago

Benefits

Employee assistance program

Qualifications

Customer service
Communication skills

Full Job Description

Department: WEP Customer Service Desk

Department/Agency: Multicultural NSW

Location: Parramatta, NSW, AU, 2150

Req ID: 83664

Customer Service Officer

Location: Parramatta
Employment type: Temporary full-time positions for 6 months, with the possibility of extension or ongoing employment
Grade: 3/4
Salary: $84,659 - 92,701 pa plus employer contribution to superannuation and annual leave loading

Your role

In this role, you will contribute to the delivery of high-quality customer service within the business unit by providing advice and tailored solutions in line with agency policies and procedures. You will play a key part in supporting effective service delivery and achieving positive client outcomes.

You will assist in coordinating interpreting and translation services in a fast-paced, dynamic environment, applying sound judgement and prioritising competing demands. A strong commitment to service quality, attention to detail, and the ability to respond to changing needs will be essential to your success.

What you’ll do

Deliver accurate and timely interpreting and translation services with a strong focus on customer satisfaction
Engage with customers to understand their needs and determine appropriate solutions within policy guidelines
Resolve issues and record interactions within standard operating procedures
Escalate complex or sensitive issues to the team leader as required
Build and maintain effective relationships while providing support via phone, email, and other channels
Complete operational and administrative tasks related to service delivery in an online environment
Ensure high levels of accuracy, attention to detail, and compliance with procedures
Collaborate with team members, contribute to discussions, and support continuous service improvement
Provide administrative support to meet deadlines
Maintain confidentiality and comply with privacy and legislative requirements

What we’re looking for

Experience working in a customer service or contact centre environment
Exposure to coordinating bookings for services, ideally in a high-volume environment
Ability to manage competing priorities in a fast-paced setting
Strong problem-solving skills with the ability to use sound judgement
Excellent communication skills, both written and verbal
High level of digital literacy and experience using online service systems
Experience handling sensitive or confidential information
Demonstrated ability to build effective stakeholder relationships
Understanding of culturally diverse communities

Download the role description.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

A challenging and rewarding career

Flexible, autonomous work environment

Competitive pay and conditions

Training and development opportunities to build and maintain capabilities

Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on https://multicultural.nsw.gov.au/

We do work that really matters

At Multicultural NSW you’ll be helping connect and unite people to develop resilient and welcoming communities. You’ll be supporting NSW to be the most successful multicultural society in the world.

Our work matters. We offer a range of rewarding career opportunities that allow us to promote cultural and religious diversity and social harmony.

Are you ready to join us?

Click apply, attach an up-to-date resume (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

Can you describe a time you provided excellent customer service in a high volume or challenging environment? What was the outcome?

This role is required to be performed from the office 5 days per week in line with operational needs. Are you able to meet this requirement?

Applications close Sunday, 21 June 2026 at 11:59 PM AEST

Got a question?

For more information about the role or what it’s like to work for Multicultural NSW, please contact the hiring manager Jelena Talic at [email protected]

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please call Poppy Sgro on 02 9765 3929 or via email at [email protected]

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Thank you for your interest in this role. We look forward to receiving your application.

Apply Now

Refine Your Search

government jobs in sydney nsw

MNSW - Customer Service Officer

Customer Service Representative

Customer Service Officer

Administrative Support Officer

Customer Resolution Representative

General Administrative Support Officer

APS 3 Records Services Officer

Field Officer

Customer Contact Team Officer

Ranger (Compliance)

Community Safety Officer

24 Hour City Manager

Support Officer Programs

Team leader

Fraud and Corruption Specialist

Executive Officer

Commissioner Support Officer - Land and Environment Court of NSW

Senior Right to Access Officer

Compliance Officer

Committee Clerk

I want to receive the latest job alert for government in sydney nsw

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