Customer Service Officer
- Location: Parramatta
- Employment type: Temporary full-time positions for 6 months, with the possibility of extension or ongoing employment
- Grade: 3/4
- Salary: $84,659 - 92,701 pa plus employer contribution to superannuation and annual leave loading
Your role
In this role, you will contribute to the delivery of high-quality customer service within the business unit by providing advice and tailored solutions in line with agency policies and procedures. You will play a key part in supporting effective service delivery and achieving positive client outcomes.
You will assist in coordinating interpreting and translation services in a fast-paced, dynamic environment, applying sound judgement and prioritising competing demands. A strong commitment to service quality, attention to detail, and the ability to respond to changing needs will be essential to your success.
What you’ll do
- Deliver accurate and timely interpreting and translation services with a strong focus on customer satisfaction
- Engage with customers to understand their needs and determine appropriate solutions within policy guidelines
- Resolve issues and record interactions within standard operating procedures
- Escalate complex or sensitive issues to the team leader as required
- Build and maintain effective relationships while providing support via phone, email, and other channels
- Complete operational and administrative tasks related to service delivery in an online environment
- Ensure high levels of accuracy, attention to detail, and compliance with procedures
- Collaborate with team members, contribute to discussions, and support continuous service improvement
- Provide administrative support to meet deadlines
- Maintain confidentiality and comply with privacy and legislative requirements
What we’re looking for
- Experience working in a customer service or contact centre environment
- Exposure to coordinating bookings for services, ideally in a high-volume environment
- Ability to manage competing priorities in a fast-paced setting
- Strong problem-solving skills with the ability to use sound judgement
- Excellent communication skills, both written and verbal
- High level of digital literacy and experience using online service systems
- Experience handling sensitive or confidential information
- Demonstrated ability to build effective stakeholder relationships
- Understanding of culturally diverse communities
Download the role description.
To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
What We Offer
We offer a variety of benefits, including:
- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.
Want more information? Visit our website to see more information on https://multicultural.nsw.gov.au/
We do work that really matters
At Multicultural NSW you’ll be helping connect and unite people to develop resilient and welcoming communities. You’ll be supporting NSW to be the most successful multicultural society in the world.
Our work matters. We offer a range of rewarding career opportunities that allow us to promote cultural and religious diversity and social harmony.
Are you ready to join us?
Click apply, attach an up-to-date resume (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:
- Can you describe a time you provided excellent customer service in a high volume or challenging environment? What was the outcome?
- This role is required to be performed from the office 5 days per week in line with operational needs. Are you able to meet this requirement?
Applications close Sunday, 21 June 2026 at 11:59 PM AEST
Got a question?
For more information about the role or what it’s like to work for Multicultural NSW, please contact the hiring manager Jelena Talic at
[email protected]
If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please call Poppy Sgro on 02 9765 3929 or via email at
[email protected]
Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
Thank you for your interest in this role. We look forward to receiving your application.
