In-Demand full time service desk manager Jobs in sydney nsw

Service Desk Engineer
TechConnect IT Solutions PTY Ltd —Alexandria NSW
- $80,000 - $105,000 a year
- Full-time
- Customer service
- Databases
- Machine learning
Quick Apply
8d
Office Manager
KinKera Community Pty Ltd —North Sydney NSW
- From $76,000 a year
- Full-time
- CRM software
- Office
- Microsoft Office
Quick Apply
10d
MNSW - Customer Service Officer
NSW Department of Communities and Justice —Parramatta NSW
- $84,659 - $92,701 a year
- Full-time
- Customer service
- Communication skills
- Employee assistance program
1d
Office Manager
SIGNATURE TRAINING PTY LTD —Parramatta NSW
- $75,000 - $90,000 a year
- Full-time
- Administrative experience
- University
- Business Administration
Quick Apply
Service Desk Analyst
Mills Oakley —Sydney NSW
- Full-time
- Microsoft Office
- Employee assistance program
- Referral program
11d
IT Support Specialist
The Garvan Institute of Medical Research —Sydney NSW
- $75,000 a year
- Full-time
- Computer Science
- Customer service
- Research
- Parental leave
19h
Overnight Concierge - Full Time
Excel Building Management —Sydney NSW
- $69,000 - $72,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Quick Apply
Workplace and Concierge Manager
DAB-Jones Lang LaSalle (NSW) Pty Ltd —Sydney NSW
- Full-time
- Hospitality
- Microsoft Excel
- Microsoft Office
Quick Apply
Delivery Manager – Applications Managed Services
Wild Tech —Sydney NSW
- Hybrid work
- Management
- PMP
- No degree
8d
Facilities Manager
JLL —Strawberry Hills NSW
- Leadership
Assistant Practice Manager- EVOCA| Bondi | Full Time
For Health Group —Bondi Junction NSW
- Full-time
- Customer service
- Computer skills
- Leadership
- Health insurance
- Dental insurance
Administration Officer (Full time)
Lady Davidson Private Hospital —Sydney NSW
- Full-time
- Customer service
- Databases
- Administrative experience
Senior Helpdesk Associate
MSD —Macquarie Park NSW
- Full-time
- CRM software
- Data analysis skills
- Microsoft Office
4d
Head Coach
Flow Athletic —Paddington NSW
- $70,000 - $80,000 a year
- Urgently hiring
- Sales
- Customer service
- Leadership
9d
Workplace and Concierge Manager
JLL —Sydney NSW
- Full-time
- Hospitality
- Microsoft Excel
- Microsoft Office
Space Leader
WOTSO —Sydney NSW
- Urgently hiring
- Administrative experience
Quick Apply
Guest Service Agent
Stamford Hotels & Resorts —Mascot NSW
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
Wheels Attendant
Marriott International, Inc —Sydney NSW
- Full-time
- Communication skills
- Employee assistance program
Medical Receptionist
KG Talent —Sydney NSW
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick Apply
1d
Client Technical Support
IRI Worldwide (Australia) —Blenheim Road NSW
- Hybrid work
- Bilingual
- Spanish
- Computer Science
- Annual leave
- Parental leave
Quick Apply

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full time service desk manager jobs near sydney nsw

Service Desk Engineer

TechConnect IT Solutions PTY Ltd -
Alexandria NSW

Quick Apply

Job Details

Permanent | Full-time
$80,000 - $105,000 a year
8 days ago

Qualifications

Asset management
Desktop support
Customer service
Databases
Machine learning
ITIL
IT support
Organisational skills
Communication skills
Mobile devices
Analytics

Full Job Description

About the Team (TechConnect)

TechConnect IT Solutions, an AWS Advanced Consulting Partner, is made up of a team of problem solvers, innovators and deep thinkers. We simplify complex and raw data problems, transforming them into actionable insights that help drive ongoing success for our clients.

With migration and deep data science expertise in databases, analytics, machine learning and gaming, TechConnect provides architectural solutions and services to our clients to ensure cost optimised architectures that deliver highly available, scalable and secure cloud environments.

Our vision is to create a company that everybody loves. We have an energetic work environment that builds and grows knowledge, where we always strive to delight our customers and never settle for ordinary.

Our values are Care, Collaboration, Commitment, Creativity and Clarity.

We have a rare opportunity to work with our epic globally renowned client, Red Bull, leveraging state of the art technology and contributing to innovative solutions on a global scale.

If you're passionate about technology, thrive in high performing environments, and want to work with a world class brand, we'd love to hear from you.

Rare opportunity. Global impact. Iconic brand.

About the Role

We are seeking an experienced and customer focused Service Desk Engineer to provide high quality onsite and remote IT support within a fast paced, professional environment. This role is based full time at a customer site in Sydney and plays a critical part in ensuring reliable, efficient and user friendly IT services.

The successful candidate will act as the local IT presence, working closely with the IT Manager as part of the regional service desk, coordinating with specialist support teams and external partners to deliver timely resolutions, maintain IT assets and ensure a positive end user experience.

Key Responsibilities

IT Support and Collaboration

Provide day to day onsite IT support as part of a regional Service Desk function and in consultation with the Local IT Manager.
Deliver hands on support for incidents, service requests and technical issues, including meeting and event support where required.
Work collaboratively with remote service desk teams, second line support partners and service owners to drive fast and effective issue resolution.
Support and maintain end user computing devices, mobile devices and local infrastructure components.
Administer end user accounts, access and permissions across relevant tools and platforms in line with established processes and standards.
Follow and contribute to Incident, Request, Problem, Change, Knowledge and Asset Management processes.
Assist with end user onboarding and offboarding, including IT setup and adherence to global standards.

End User Devices and Hardware

Maintain accurate and up to date IT asset records within approved asset management tools.
Deploy, refresh and replace end user devices, peripherals and mobile equipment.
Coordinate hardware repairs, replacements and return to vendor (RMA) processes.
Ensure meeting rooms, collaboration spaces and IT facilities meet defined technical standards.

Local IT Project Support

Assist with local IT related projects and initiatives as required.
Coordinate with external vendors and service providers such as audio visual, telecommunications and digital signage partners.

Key Outcomes and Measures of Success

Stable, secure and well maintained workplace IT infrastructure.
High levels of end user satisfaction through timely, professional and customer oriented support.
Consistent compliance with service delivery standards, processes and documentation requirements.
Accurate ticket management, reporting and handover of unresolved work.
Proactive communication with end users regarding progress and resolution of issues.
Effective monitoring and maintenance of workplace devices and assets, including remediation of compliance or audit findings.
Strong working relationships with end users, peers and partner teams.

Skills and Experience

Proven experience in a Service Desk, Desktop Support or End User Computing role.
Strong troubleshooting skills across Windows and macOS environments.
Experience supporting laptops, desktops, mobile devices, peripherals and meeting room technology.
Familiarity with ITSM tools and ITIL based service management practices.
Excellent communication and customer service skills.
Ability to work independently in an onsite role while collaborating with remote teams.
Strong organisational skills and attention to detail, particularly in asset and ticket management.

What We Offer

An onsite role in a dynamic and professional working environment.
Opportunity to work closely with regional and global IT teams.
Exposure to a broad range of IT technologies, tools and support scenarios.
A role where customer experience, ownership and quality of service truly matter.

If you are a hands on IT professional who enjoys working directly with users, solving problems and being the trusted local IT presence, we would love to hear from you.

Benefits / Perks

Certification Bonuses

To recognize expertise and encourage continuous learning, we offer bonuses for industry-relevant certifications. Employees can benefit from financial incentives upon successful achievement of approved credentials.

Eligibility: certifications aligned with company priorities and job requirements.
Support: assistance with study resources and, where applicable, exam preparation.
Recognition: bonuses awarded upon verified certification completion.

Please also apply by the below link:

https://app.zeligate.ai/share/hr?link_guid=a4bb0415-9a01-418f-a414-3a501a5ca099

Company Overview

At TechConnect, we help businesses unlock the insights that are hidden in their data and use cloud technology to make their world better. From developing more efficient processes that save time and money to creating new technologies that help solve global and social issues.

Quick Apply

Refine Your Search

full time service desk manager jobs in sydney nsw

Service Desk Engineer

Office Manager

MNSW - Customer Service Officer

Office Manager

Service Desk Analyst

IT Support Specialist

Overnight Concierge - Full Time

Workplace and Concierge Manager

Delivery Manager – Applications Managed Services

Facilities Manager

Assistant Practice Manager- EVOCA| Bondi | Full Time

Administration Officer (Full time)

Senior Helpdesk Associate

Head Coach

Workplace and Concierge Manager

Space Leader

Guest Service Agent

Wheels Attendant

Medical Receptionist

Client Technical Support

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About the Team (TechConnect)

About the Role

Key Responsibilities

Key Outcomes and Measures of Success

Skills and Experience

What We Offer

Certification Bonuses

Company Overview

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