In-Demand financial hardship Jobs in sydney nsw

Customer Experience (CX) Strategist Position
ALC Group —Strathfield South NSW
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- Hospitality
- Salesforce
- Agile
- Employee discount
- Gym membership
Quick Apply
Hardship & Collections Officer
Thinktank —Sydney NSW
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
Financial Assistance Officer - Case Management
Wisr —Sydney NSW
- Full-time
- Hybrid work
- AI
- Communication skills
- Negotiation
- Parental leave
- Employee assistance program
Quick Apply
1d
Debt & Compliance / Collections Officer - Operations (ATO contractors arm)
Operations (ATO contractors arm) —Sydney NSW
- From $4,500 a month
- Full-time
- In-person
- Communication skills
- Life insurance
Quick Apply
13d
Analyst
Gallagher —Sydney NSW
- Hybrid work
- Microsoft Excel
- Microsoft Office
- SQL
- Employee stock purchase plan
- Health insurance
23h
Collections Officer
Shift —Sydney NSW
- Full-time
- Hybrid work
- Communication skills
- Negotiation
- Parental leave
14d
Financial Assistance Officer - Case Management (copy)
Wisr —Sydney NSW
- Full-time
- Hybrid work
- AI
- Communication skills
- Negotiation
- Parental leave
- Employee assistance program
Quick Apply
1d
Deceased Estates and Technical Specialist
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Financial services
- Annual leave
- Work from home
9d
Senior Collections Officer
Shift —Sydney NSW
- Full-time
- Hybrid work
- Communication skills
- Parental leave
14d
Credit Officer
Transurban —Sydney NSW
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- Office
- Parental leave
- Employee assistance program
Projects & Reliability Manager
Prysmian Group —Dee Why NSW
- Budgeting
- Manufacturing
- Leadership
- Parental leave
Ombudsman, Banking and Finance
AFCA —Sydney NSW
- Full-time
- Hybrid work
- Writing skills
- Presentation skills
- Financial services
- Annual leave
Quick Apply
13d
Customer Service Officer, Novated
Angle Auto Finance —Sydney NSW
- Full-time
- Customer service
- Financial services
- Time management
- Parental leave
7d
Collections Officer
ARMA Group Holdings Pty Ltd —Alexandria NSW
- Full-time
- Customer service
- Microsoft Office
- Communication skills
- Employee assistance program
Quick Apply
Receptionist – Not for profit
Anglicare —Summer Hill NSW
- Part-time
- Administrative experience
- Front desk
- Communication skills
- Employee assistance program
- Gym membership
14d
Collections Officer (Full-time or Part-time) – Mortgage Customers | Sydney
Challenger —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Management
- Parental leave
14d
Digital Inclusion Manager
TPG Telecom —Barangaroo NSW
- Full-time
- Hybrid work
R&D Senior Engineer
Prysmian Group —Dee Why NSW
- Microsoft Powerpoint
- AutoCAD
- Microsoft Excel
- Parental leave
Customer Relationship Manager
ARMA Group Holdings Pty Ltd —Alexandria NSW
- Full-time
- Customer service
- Microsoft Office
- Communication skills
- Employee assistance program
Quick Apply

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financial hardship jobs near sydney nsw

Customer Experience (CX) Strategist Position

ALC Group
Strathfield South NSW

Quick Apply

Job Details

Full-time
$80,000 - $100,000 a year

Benefits

Company car
Employee mentoring program
Employee discount
Gym membership
Professional development assistance
Free food
Free drinks

Qualifications

Looker
Hospitality
Salesforce
Qualtrics
Agile
Financial services
HubSpot
Google Analytics
Communication skills
Analytics

Full Job Description

Help thousands of Australians get out of debt and back on their feet. Reshape how three established finance brands look after their customers.

About us

ALC Group is a multi-brand financial services organisation with more than 30 years of experience supporting Australians through complex financial situations.

Our group operates across consumer and commercial lending, debt solutions, and specialist finance services. We are fully licensed, highly rated by customers, and trusted by tens of thousands of Australians nationwide.

Many of our customers come to us during periods of financial stress or uncertainty. We pride ourselves on delivering support with empathy, professionalism, and care.

The role

We're hiring our first dedicated Customer Experience Strategist - someone to own the end-to-end journey across all three brands and make every touchpoint sharper, kinder, and more effective.

This is a strategic and hands-on role. You'll work directly with the CEO, marketing, operations, and case management to:

● Map the full customer journey for each brand - from first ad click to post-loan relationship

● Identify and remove friction points (drop-off in applications, dead spots in communications, anywhere we lose customers)

● Build and run a Voice of Customer program (NPS, CSAT, qualitative interviews, post-call surveys)

● Redesign onboarding, in-process communications, and post-completion follow-ups

● Improve the hardship and difficult-conversation experience - this is a regulated industry and how we handle these moments matters enormously

● Use data to spot patterns and prioritise what to fix next

● Work cross-functionally with marketing on landing pages, with operations on application flow, and with case managers on customer interactions

● Develop retention and re-engagement strategies for customers who didn't convert first time

You'll be the customer's voice inside the business.

What you'll bring

Essential:

● 3+ years in a CX, customer journey, service design, or related strategic role

● A track record of measurable improvement - reduced churn, lifted NPS, improved conversion, faster resolution times

● Strong communicator - able to talk to a CEO, a case manager, and a frustrated customer with equal confidence

● Comfortable with data and analytics - you don't need to be a data scientist, but you should know how to read a funnel report and ask the right questions

● Empathy. This is non-negotiable. Our customers are often stressed, embarrassed, or scared. Their experience starts with how we make them feel

● Self-starter - this is a new role, so you'll need to scope and priorities your own work

Nice to have (not required):

● Experience in financial services, lending, or any regulated industry

● Familiarity with hardship, debt management, or consumer credit frameworks

● Tools: Salesforce, HubSpot, Hotjar, Qualtrics, Looker / Google Analytics

● Service design / journey mapping qualifications (Forrester CX, NN/g, IDF, etc.)

● Background in customer-facing roles earlier in your career (the best CX people have done time at the coalface)

We're more interested in how you think than where you've worked. If you've improved a customer experience anywhere - retail, hospitality, healthcare, SaaS - and you can show us how, we want to hear from you.

Why join us

● Real impact: You're not optimising someone's checkout flow for shoes. You're improving how people navigate genuine financial stress

● Established but agile: 30+ years of history, but a modern, lean team that moves fast and makes decisions

● Direct access: You'll work with the CEO and have real authority to drive change

● Growth runway: This is the founding CX role. Get it right and the function grows with you

● Three brands, one team: Diverse customer types and product mixes mean you'll never get bored

● Hybrid flexibility: We value office time but trust adults to manage their own schedules

● Modern technology and support: You'll collaborate closely with our in-house full-stack development team and have access to our state-of-the-art proprietary CRM platform, designed to provide deep customer insights and data-driven intelligence. This powerful combination of technology, support, and innovation will equip you with the tools and resources needed to create exceptional customer experiences, drive strategic improvements, and make a real impact across the business.

How to apply

Send us:

Your CV
A short cover note (not a generic template) telling us about a customer experience you've personally improved, what changed, and how you measured it. One page is plenty.

ALC Group is an equal opportunity employer. We welcome applications from people of all backgrounds and life experiences.

Pay: $80,000.00 – $100,000.00 per year

Benefits:

Company car
Employee discount
Employee mentoring program
Free drinks
Free food
Gym membership
Professional development assistance

Work Location: Hybrid remote in Strathfield South NSW 2136

Quick Apply

Refine Your Search

financial hardship jobs in sydney nsw

Customer Experience (CX) Strategist Position

Hardship & Collections Officer

Financial Assistance Officer - Case Management

Debt & Compliance / Collections Officer - Operations (ATO contractors arm)

Analyst

Collections Officer

Financial Assistance Officer - Case Management (copy)

Deceased Estates and Technical Specialist

Senior Collections Officer

Credit Officer

Projects & Reliability Manager

Ombudsman, Banking and Finance

Customer Service Officer, Novated

Collections Officer

Receptionist – Not for profit

Collections Officer (Full-time or Part-time) – Mortgage Customers | Sydney

Digital Inclusion Manager

R&D Senior Engineer

Customer Relationship Manager

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