In-Demand Financial hardship Jobs in Sydney Nsw

Financial Care Officer - 12 Month Contract
ING —Sydney NSW
- Contract
- Customer service
- Financial services
- Communication skills
14d
Collections Officer
Transurban —Sydney NSW
- 8 hour shift
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
Collections Officer
ARMA Group Holdings Pty Ltd —Alexandria NSW
- Full-time
- Customer service
- Microsoft Office
- Communication skills
- Employee assistance program
Quick Apply
Financial Assistance Consultant
Angle Auto Finance —Sydney NSW
- Full-time
- Microsoft Office
- Financial services
- Communication skills
- Parental leave
7d
Customer Support Consultant
Bank Australia —Mascot NSW
- Full-time
- Management
- Communication skills
- Negotiation
- Parental leave
- Gym membership
Credit Collection Specialist
American Express —Sydney NSW
- Full-time
- Customer service
- Communication skills
- Negotiation
- Health insurance
- Dental insurance
5d
Ombudsman, Banking and Finance
AFCA —Sydney NSW
- Full-time
- Hybrid work
- Writing skills
- Presentation skills
- Financial services
- Annual leave
Quick Apply
Dispute Resolution Specialist - Banking and Finance
AFCA —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- SharePoint
Quick Apply
5d
Senior Manager - Line 2 Compliance Advisory
Bank of Queensland —Sydney NSW
- Full-time
- Financial services
- Time management
- Parental leave
- Employee assistance program
13d
Senior Financial Assistance Consultant
Angle Auto Finance —Sydney NSW
- Full-time
- Microsoft Office
- Financial services
- Communication skills
- Parental leave
6d
Risk & Compliance Officer
Bridgit —Sydney NSW
- Remote
- Analysis skills
- Financial services
- Communication skills
- Annual leave
14d
Technical Managers - Property and General Liability Claims
Gallagher Bassett —Sydney NSW
- Hybrid work
- Microsoft Office
- Analysis skills
- Communication skills
- Employee stock purchase plan
- Health insurance
Branch Manager - NSW Workers Compensation (Parramatta)
Gallagher Bassett —Sydney NSW
- Hybrid work
- Leadership
- Employee stock purchase plan
- Health insurance
3d
Manager - Financial Counselling Services
Catholic Care DBB —Waitara NSW
- Part-time
- Management
- Budgeting
- Leadership
Quick Apply
11d
NILS Client Support Officer
St Vincent de Paul Society —Lewisham NSW
- Part-time
- Communication skills
- Parental leave
- Employee assistance program
10d
Projects & Reliability Manager
Prysmian Group —Dee Why NSW
- Budgeting
- Manufacturing
- Leadership
- Parental leave

More jobs to discover

Find similar jobs that you might be interested in.

Collections Officer
ARMA Group Holdings Pty Ltd —Alexandria NSW
Handling inbound & outbound calls with care and professionalism. Supporting customers facing financial hardship. Alexandria, NSW | Full-Time | Entry Level Role.
Quick Apply
Collections Officer
Transurban —Sydney NSW
No weekends and no late evening shifts! Review and assess customer accounts to identify risk, next actions, and appropriate outcomes.

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Financial Care Officer - 12 Month Contract

ING -
Sydney NSW

Apply Now

Job Details

Contract | Fixed term
14 days ago

Benefits

Insurance services

Qualifications

Customer service
Financial services
Communication skills

Full Job Description

REQ-10117268
12/07/2026
Customer Operations
Sydney, Australia
ING Bank

At ING we put our customers at the heart of everything we do, delivering simple, smart solutions that make life easier. Join us and be part of a global brand that values innovation, integrity, and care.

Our Financial Care team is responsible for servicing customers, managing debt recovery processes, and providing operational support for ING’s retail products (residential and priority commercial mortgages, personal loans, credit cards, and overdrawn Orange Everyday accounts).

As a Financial Care Officer, you’ll play a key role in supporting customers experiencing financial difficulty by delivering empathetic service and helping them find suitable solutions to manage their accounts. This is a great opportunity to build your career in financial services while making a meaningful impact on customers’ lives.

We have two 12 month contracts available, and are open to candidates based in Wyong or Sydney.

What you’ll do

Handle inbound and outbound calls (including dialler campaigns) within agreed service levels and quality standards.
Work with customers to resolve overdue, overdrawn, or over-limit accounts through appropriate payment arrangements.
Identify customers experiencing financial hardship and refer to Financial Support where required.
Assist customers with general enquiries, hardship support, and account-related matters
Complete administrative tasks and maintain accurate customer records.
Support the team in maintaining compliance with collections policies and regulatory requirements.
Contribute to a positive team environment and continuously improve your knowledge and skills.

What we’re looking for

Experience in a phone based contact centre customer service, collections, or financial services role.
Strong communication and listening skills, with the ability to handle sensitive conversations.
A customer-first mindset with the ability to show empathy and build rapport.
Ability to manage multiple tasks and work in a fast-paced environment.
High attention to detail and ability to follow processes and policies.
A willingness to learn and develop within a regulated environment.

What’s in it for you?

Discounted ING Health Insurance
An additional Rest Day to support your wellbeing
An IMPACT day to volunteer on approved sustainability activity

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply

Sound like your kind of vibe? We can’t wait to hear from you!

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more?

Contact Sabrina Huynh, [email protected]

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: [email protected]

Applications close Monday, the 27th of July.

#LI-DNI

Apply Now

Refine Your Search

financial hardship jobs in sydney nsw

Financial Care Officer - 12 Month Contract

Collections Officer

Collections Officer

Financial Assistance Consultant

Customer Support Consultant

Credit Collection Specialist

Ombudsman, Banking and Finance

Dispute Resolution Specialist - Banking and Finance

Senior Manager - Line 2 Compliance Advisory

Senior Financial Assistance Consultant

Risk & Compliance Officer

Technical Managers - Property and General Liability Claims

Branch Manager - NSW Workers Compensation (Parramatta)

Manager - Financial Counselling Services

NILS Client Support Officer

Projects & Reliability Manager

More jobs to discover

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