Create your best future and join Westpac as a Senior Manager, Incident & Crisis Management Education and Response
What’s the role?
You’ll play a key role in supporting how Westpac responds to incidents and crises across the Group. Working within Business Resilience, you’ll help coordinate and lead incident and crisis responses, chair response meetings, and provide clear updates to senior leaders when disruptions occur.
You’ll work closely with senior leaders in customer facing teams to make sure incidents are triaged and assessed, the right response teams are brought together, and services are restored as safely and efficiently as possible. While you’ll also partner with technology, cyber, risk and operations teams, this role requires someone that can turn technical jargon into clear operational plans and actions that business teams and senior stakeholders can use to drive great customer outcomes. You’ll also support training, testing and post‑incident reviews, helping improve how we prepare for and respond to future events.
This role includes being part of an on‑call roster to support incidents outside standard hours.
This is a permanent, full‑time role based in Sydney, Melbourne, Brisbane or Adelaide , with flexibility and shared after‑hours coverage.
What do I need?
You’ll bring calm judgement, strong coordination skills and a collaborative approach, with:
- Experience supporting or leading incident or crisis response activities to deliver customer and business outcomes
- Confidence chairing forums and communicating with executives and senior stakeholders
- Ability to assess issues, escalate risks and coordinate responses under pressure
- Strong written and verbal communication skills
A practical mindset focused on learning, improvement and resilience
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Why join us?
We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:
- Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
- Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help your grow your career within the bank.
Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.
We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website .
