In-Demand Director customer success manager Jobs in Sydney Nsw

Customer Success Manager
Mentimeter —Sydney NSW
- $120,000 - $140,000 a year
- Sales
- Bachelor's degree
- No degree
Customer Success Manager (Public Sector) - Tech / SaaS
Nearmap —Barangaroo NSW
- Full-time
- Hybrid work
- Salesforce
- Microsoft Office
- AI
- Free food
Quick Apply
Enterprise Customer Success Manager
Palo Alto Networks —Sydney NSW
- Full-time
- Azure
- Management
- Presentation skills
7d
Customer Success Manager - Financial Services
Interactive —Sydney NSW
- Full-time
- Financial services
Quick Apply
Regional Head of Customer Success, APAC
Cubic Corporation —Sydney NSW
- Full-time
- Management
- Engineering
- Bachelor's degree
Team Manager, Client Success - APAC
Bazaarvoice —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Management
- Salesforce
Quick Apply
Customer Success Manager - Financial Services
Interactive Pty Ltd —Sydney NSW
- Financial services
Lead Product Success Manager
Reward Gateway —Sydney NSW
- $180,000 - $185,000 a year
- Full-time
- Hybrid work
- Product management
- Communication skills
- Annual leave
Quick Apply
Enterprise Sales Manager
EatFirst —North Sydney NSW
- $100,000.00 - $172,363.73 a year
- Full-time
- Marketing
- Bachelor's degree
- In-person
- Parental leave
- Referral program
Quick Apply
Associate Director, Senior Property Manager
JLL —Parramatta NSW
- Management
- Health insurance
- Parental leave
Business Development Manager / Client Director – Managed Services & Infra
FOUR NINES PTY LTD —Bella Vista NSW
- Full-time
- Hybrid work
- Sales
- Business development
- Negotiation
Quick Apply
Senior Director, CX Advisory – APAC
Genesys —Sydney NSW
- Full-time
- Hybrid work
- Management
- Public speaking
- Master's degree
Enterprise Client Success Manager
Bazaarvoice —Sydney NSW
- Full-time
- Hybrid work
- Doctoral degree
- Master's degree
- Analysis skills
Quick Apply
Associate Director or Senior Manager, Project Finance - Sydney
ANZ Banking Group —Sydney NSW
- Full-time
- Finance
- Communication skills
Director, HR Business Partners
Northern Sydney Local Health District —Sydney NSW
- $197,473 - $215,676 a year
- Full-time
- Management
- Analysis skills
- Communication skills
2d
SVP Client Delivery & Regional Lead APAC
Accommodations Plus International —Mascot NSW
- Full-time
- Bilingual
- Sales
- Marketing
Quick Apply
6d
Senior Director, Global Professional Services Operations
Genesys —Sydney NSW
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Business Administration
Enterprise Account Director
Reapit ANZ —Sydney NSW
- Salesforce
- Presentation skills
Quick Apply
Senior Project Manager APAC
Aptitude Software —Sydney NSW
- Full-time
- Hybrid work
- PMP
- Health insurance
- Parental leave
Quick Apply
12d
Education and Engagement Manager - AI and Tech
Colonial First State —Sydney NSW
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- AI
- Health insurance
1d

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Customer Success Manager

Mentimeter
Sydney NSW

Apply Now

Job Details

$120,000 - $140,000 a year

Qualifications

Sales
Bachelor's degree
SaaS
AI
Communication skills

Full Job Description

Mentimeter is an engagement tool with a clear goal in mind. To turn presentations into conversations. Through real-time interactivity and clear visualizations, we get people to participate, engage and become more productive. Transforming all those passive meetings, airless classrooms and drawn out trainings into valuable and memorable moments.

We truly believe that you achieve the best results by doing things together. And that successful leaders need to adopt a curious and collaborative mindset in order to get there. So with you at Mentimeter, you’ll be a big part of the ambition to help over 1 billion people listen, learn and work better together.

The role

Enterprise Customer Success at Mentimeter's Strategic Accounts isn't about keeping the lights on. It's about proving, deal by deal and quarter by quarter, that Mentimeter belongs at the centre of how our biggest customers communicate, learn, and grow.

You'll be one of the first people building out our Strategic Accounts function in Sydney, working deeply with a focused portfolio of our most complex, highest-value enterprise customers. These are organisations with multiple business units, regions, and stakeholder layers.

The Relationship Manager owns the commercial side. You own the value: the success plans, the executive relationships, the proof points that make expansion the obvious next step. This is a role for someone who wants to operate as a genuine strategic partner, not a support function.

What you'll do

Align Mentimeter usage to the business outcomes and executive-level KPIs that actually matter to each customer

Build and maintain structured success plans grounded in how each customer defines success internally

Lead conversations with senior stakeholders - Managing Directors, functional leaders - in their language, not ours

Read the room in high-stakes meetings, adapt in real time, and steer discussions toward outcomes

Challenge customers constructively when it strengthens the partnership, not just when it's comfortable

Lead workshops and represent Mentimeter at customer events

Build multi-threaded relationships across departments and regions so Mentimeter is embedded, not bolted on

Spot risk signals early and drive mitigation plans alongside the Relationship Manager

Expand cross-departmental adoption by genuinely understanding how each customer works

Turn strong relationships into advocacy, referrals and customer stories that support long-term growth

What you bring

3+ years in Enterprise SaaS Customer Success, and or Sales, or Client facilitation background.

A track record managing complex, multi-stakeholder accounts

Real, measurable business impact you've driven inside large organisations

Executive presence - you're comfortable advising Managing Directors and VP-level stakeholders, not just presenting to them

A structured, disciplined approach to success planning and stakeholder mapping

Professional-level English and excellent communication skills

Not part of this role: prospecting and closing new logos (Account Executives own that), the commercial relationship (Relationship Managers own that), and day-to-day support (our customer support own that). You're still fully accountable for the long-term health of every account in your portfolio.

Compensation

We believe in the power of togetherness, so we don't run commission-based sales comp - it's not how we want people showing up to these relationships. The salary range for this role is $120–$140k annually, plus super & full benefits package.

Mentimeter is a hybrid workplace - expect to be in-office 3 days a week in Sydney CBD.

What Mentimeter can offer
At Mentimeter we can offer a diverse and inclusive work environment supported by smart and driven colleagues. We believe in continuous professional development for all of our colleagues and therefore offer access to a leadership program (including external personal coach) and relevant education to ensure that we continue to be state-of-the-art when it comes to innovating and building Mentimeter. Your place will be in a growing company with lots of career opportunities, working on a beloved product used by more than 300 million people. It’s not all about work though, we also offer a very healthy view on work-life balance.

All of this comes attached with a competitive compensation and benefits package, including pension contributions.

AI and Hiring at Mentimeter
At Mentimeter, we believe AI helps us work smarter - but it never replaces the human assessment, curiosity, and personal connection that define our culture and our hiring. We use AI as a sparring partner: to bounce ideas, bring new perspectives, support structure, and make our work more efficient. But the meaning, decisions, and interactions always come from people.

AI does not screen or decide on candidates.
There is no automated filtering, ranking, or decision-making in our recruitment process. Every application is reviewed by a person.
Hiring teams may use AI to support their work - for example, to structure notes, prepare interview questions, or organize their thinking.

AI strengthens our work, but it does not define it. At Mentimeter, we’re not building an AI-driven hiring process - we’re building a people-first culture, where technology helps us listen, learn, and grow together.

Culture at Mentimeter
At Mentimeter we believe in giving everyone a voice - regardless of who you are. So we build a platform that does just that. Our platform is not only our product but also our organization. A platform where people feel safe, where differences are embraced, a place where you can have fun. We strongly encourage applicants who are people of color, LGBTQ+, women, people with disabilities, and/or formerly incarcerated people, and a college degree is not strictly required. In order to give everyone a voice, we need to be as diverse as our users.

Apply Now

Refine Your Search

director customer success manager jobs in sydney nsw

Customer Success Manager

Customer Success Manager (Public Sector) - Tech / SaaS

Enterprise Customer Success Manager

Customer Success Manager - Financial Services

Regional Head of Customer Success, APAC

Team Manager, Client Success - APAC

Customer Success Manager - Financial Services

Lead Product Success Manager

Enterprise Sales Manager

Associate Director, Senior Property Manager

Business Development Manager / Client Director – Managed Services & Infra

Senior Director, CX Advisory – APAC

Enterprise Client Success Manager

Associate Director or Senior Manager, Project Finance - Sydney

Director, HR Business Partners

SVP Client Delivery & Regional Lead APAC

Senior Director, Global Professional Services Operations

Enterprise Account Director

Senior Project Manager APAC

Education and Engagement Manager - AI and Tech

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