In-Demand digital accessibility consultant Jobs in sydney nsw

Analyst - Intelligent Automation
Probe CX —Sydney NSW
- Full-time
- Hybrid work
- Azure
- Management
- Communication skills
Coordinator Supportive Care, Complex Care and Frequent User Program
NSW Health —Sydney Olympic Park NSW
- $114,251 - $134,809 a year
- Microsoft Office
- Administrative experience
- Computer skills
- Travel reimbursement
9d
Retail Consultant, Sydney Airport
Optus —Sydney Kingsford Smith Airport NSW
- $35 an hour
Retail Consultant, North Ryde
Optus —North Ryde NSW
- $35 an hour
Salesforce Technical Consultant - EOI
Probe CX —Sydney NSW
- Full-time
- Salesforce
- APIs
- Agile
7d
Retail Consultant, Chatswood
Optus —Chatswood NSW
- $35 an hour
Principal Solutions Consultant
PagerDuty —Sydney NSW
- Hybrid work
- Sales
- Public speaking
- Presentation skills
- Employee stock purchase plan
- Annual leave
6d
Senior Product/UX Designer, Senior Consultant
Avanade —Sydney NSW
- Bachelor's degree
- No degree
- AI
16h
Retail Consultant, Merrylands
Optus —Merrylands NSW
- Full-time
- Parental leave
12d
Retail Service Consultant, Sydney Eastern Suburbs
Optus —Eastgardens NSW
- Full-time
- Parental leave
Payroll Officer
Jensen Hughes —Sydney NSW
- Microsoft Word
- Microsoft Excel
- Research
- Annual leave
- Parental leave
Retail Service Consultant, Grafton
Optus —Sydney NSW
- Full-time
- Parental leave
Product Design Lead / UX Lead, Manager
Avanade —Sydney NSW
- Business development
- Bachelor's degree
- No degree
1d
Experience Designer / UX Designer, Senior Analyst
Avanade —Sydney NSW
- Research
- Bachelor's degree
- No degree
16h
Retail Service Consultant, Strathfield And Inner West Surrounds
Optus —Burwood NSW
- Full-time
- Parental leave
Retail Service Consultant, Auburn And Western Sydney
Optus —Parramatta NSW
- Full-time
- Parental leave
Account Coordinator - Inside Sales
CoStar Group —Sydney NSW
- Full-time
- Hybrid work
- Sales
- Time management
- Office experience
- Parental leave
2d
Orchard - Senior UI / UX Designer
Orchard Marketing —Pyrmont NSW
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Free food
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digital accessibility consultant jobs near sydney nsw

Analyst - Intelligent Automation

Probe CX -
Sydney NSW

Apply Now

Job Details

Full-time

Qualifications

Azure
Management
ITIL
ServiceNow
Communication skills

Full Job Description

About the Role

We are looking for a proactive Analyst to join our Managed Services team. This role is ideal for someone who enjoys client interaction, problem-solving, and working with modern automation and cloud technologies. Experience in UiPath, Microsoft Power Platform, or Azure will be highly regarded. You will play a key role in supporting our clients by managing service tickets, ensuring timely resolution within SLAs, and building strong stakeholder relationships. This role is based onsite in Sydney with a hybrid working model.

Key Responsibilities

Service Ticket Management:

Monitor and respond to client tickets in ServiceNow promptly and within agreed SLAs.
Provide clear, professional updates and resolutions to clients via email and ticketing systems.

Client Engagement:

Build rapport with client stakeholders through effective communication and regular updates.
Conduct and participate in client-facing meetings to discuss ticket status, issues, and improvements.

Reporting & Metrics:

Prepare and deliver reports on ticket volumes, resolution times, and SLA compliance.

Collaboration & Upskilling:

Work closely with senior consultants and technical teams to resolve complex issues.
Stay open to learning and upskilling in Microsoft Power Platform, UiPath, Azure services, and data analytics.

What You Bring

Strong written and verbal communication skills with excellent email etiquette.
Ability to manage multiple tickets and priorities in a fast-paced environment.
Basic understanding of IT service management tools (e.g., ServiceNow).
Hands-on experience or working knowledge of automation platforms such as UiPath and/or Microsoft Power Platform, and exposure to Azure services.
Comfortable in client-facing situations and able to present updates confidently.
Must have 6 months - 1 year of RPA development experience.

Nice to Have

Knowledge of ITIL principles or service management best practices

About Innovior

Innovior is a digital transformation organisation that forms part of Probe Group’s portfolio of brands, specialising in enterprise-scale intelligent automation, AI implementation and advanced analytics.

About Probe Group

Probe Group is a global business of 19,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.

How to Apply?

Click on 'Apply Now'. Need adjustments for accessibility needs throughout our recruitment process - please let us know. We're happy to accommodate.

Probe Group firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!

Apply Now

Refine Your Search

digital accessibility consultant jobs in sydney nsw

Analyst - Intelligent Automation

Coordinator Supportive Care, Complex Care and Frequent User Program

Retail Consultant, Sydney Airport

Retail Consultant, North Ryde

Salesforce Technical Consultant - EOI

Retail Consultant, Chatswood

Principal Solutions Consultant

Senior Product/UX Designer, Senior Consultant

Retail Consultant, Merrylands

Retail Service Consultant, Sydney Eastern Suburbs

Payroll Officer

Retail Service Consultant, Grafton

Product Design Lead / UX Lead, Manager

Experience Designer / UX Designer, Senior Analyst

Retail Service Consultant, Strathfield And Inner West Surrounds

Retail Service Consultant, Auburn And Western Sydney

Account Coordinator - Inside Sales

Orchard - Senior UI / UX Designer

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